Topic
Order fulfillment
About: Order fulfillment is a research topic. Over the lifetime, 780 publications have been published within this topic receiving 18506 citations. The topic is also known as: Fulfillment.
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TL;DR: In the 1980s, HP called on an internal team of industrial engineers and management scientists augmented by academic collaboration to reduce inventory and improve order fulfillment, and the team used an iterative process, enriched by the interaction of model development and application.
Abstract: Late in the 1980s, Hewlett-Packard HP faced inventories mounting into the billions of dollars and alarming customer dissatisfaction with its order fulfillment process. HP produces computation and measurement products whose supply chains include manufacturing integrated circuits, board assembly, final assembly, and delivery to customers. To reduce inventory and improve order fulfillment, HP called on an internal team of industrial engineers and management scientists augmented by academic collaboration. The team used an iterative process, enriched by the interaction of model development and application. HP reaped benefits well beyond its manufacturing operations, extending to diverse functions throughout the organization. Similarly, the academic partners have infused their research with real-life experience. The supply-chain methodology is now mature, and HP is transferring the technology into the product divisions.
492 citations
TL;DR: Simulation-based rolling schedule procedures for analyzing the manufacturer's ordering policies, transportation activities, and the vendor's manufacturing and order fulfillment processes under five alternative integration strategies provide economic insight that fosters the sharing of technological and strategic efforts.
381 citations
TL;DR: Results show that batching of orders yield the greatest savings particularly when smaller order sizes are common, and the use of either a class-based or volume-based storage policy provides nearly the same level of savings as batching, while being less sensitive to the average order size.
375 citations
TL;DR: In this paper, the authors find that the interaction of order-fulfillment costs and upstream competition intensity moderates the selection of an optimal mode for the intermediary, and that the hybrid mode is preferred when order fulfillment costs are moderate and suppliers' products are somewhat similar.
Abstract: Traditionally, online retailers have acted as product resellers. Recently, these retailers have also started to serve as online marketplaces by providing a platform to directly connect sellers with buyers. Over and above re‐shaping the traditional e‐commerce market, conventional wisdom suggests that this new format will mitigate the double‐marginalization effect and benefit both the intermediary and suppliers through a revenue sharing scheme. However, we find that upstream competition between suppliers critically moderates this possibility. We also find that the interaction of order‐fulfillment costs and upstream competition intensity moderates the selection of an optimal mode for the intermediary. More specifically, when order‐fulfillment costs are large and when the supplier product offerings are similar (i.e., competition intensity is high), the pure reseller mode is the preferred choice; when order‐fulfillment costs are small and the supplier product offerings are highly differentiated (i.e., low competition intensity), the pure marketplace mode is the preferred choice. Finally, the hybrid mode is preferred when order‐fulfillment costs are moderate and suppliers’ products are somewhat similar (i.e., competition intensity is moderate). The intuition behind these results hinges on the trade‐off between transfer of pricing rights and the responsibility for order fulfillment. Our findings not only complement the emerging online marketplace literature but also provide testable empirical questions concerning the relationship and magnitude of different factors steering the mode choice.
330 citations
Patent•
19 Jan 2000TL;DR: In this article, an improved order fulfillment system is presented with improved data entry system for selecting items for purchase by a customer, and an improved item collection terminal and order delivery system.
Abstract: The present invention relates to an improved order fulfillment system. The system is provided with improved data entry system for selecting items for purchase by a customer, and an improved item collection terminal and order delivery system. The portable terminal to be used for collecting of items is provided with an audio as well as video presentation means which are used to provide assistance to the to terminal user.
320 citations