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Organizational effectiveness

About: Organizational effectiveness is a(n) research topic. Over the lifetime, 10343 publication(s) have been published within this topic receiving 666422 citation(s). more

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19 Mar 1985-
Abstract: The article presents a review of the book “Organizational Culture and Leadership,” by Edgar H. Schein. more

17,077 citations

Journal ArticleDOI
J. Joseph Cronin1, Steven A. Taylor2Institutions (2)
Abstract: The authors investigate the conceptualization and measurement of service quality and the relationships between service quality, consumer satisfaction, and purchase intentions. A literature review s... more

9,126 citations

Journal ArticleDOI
George P. Huber1Institutions (1)
Abstract: This paper differs from previous examinations of organizational learning in that it is broader in scope and more evaluative of the literatures. Four constructs related to organizational learning knowledge acquisition, information distribution, information interpretation, and organizational memory are articulated, and the literatures related to each are described and critiqued. The literature on knowledge acquisition is voluminous and multi-faceted, and so the knowledge acquisition construct is portrayed here as consisting of five subconstructs or subprocesses: 1 drawing on knowledge available at the organization's birth, 2 learning from experience, 3 learning by observing other organizations, 4 grafting on to itself components that possess knowledge needed but not possessed by the organization, and 5 noticing or searching for information about the organization's environment and performance. Examination of the related literatures indicates that much has been learned about learning from experience, but also that there is a lack of cumulative work and a lack of integration of work from different research groups. Similarly, much has been learned about organizational search, but there is a lack of conceptual work, and there is a lack of both cumulative work and syntheses with which to create a more mature literature. Congenital learning, vicarious learning, and grafting are information acquisition subprocesses about which relatively little has been learned. The literature concerning information distribution is rich and mature, but an aspect of information distribution that is central to an organization's benefitting from its learning, namely how units that possess information and units that need this information can find each other quickly and with a high likelihood, is unexplored. Information interpretation, as an organizational process, rather than an individual process, requires empirical work for further advancement. Organizational memory is much in need of systematic investigation, particularly by those whose special concerns are improving organizational learning and decision making. more

7,743 citations

Journal ArticleDOI
Abstract: This paper summarizes a stream of research aimed at developing and validating a measure of employee commitment to work organizations. The instrument, developed by Porter and his colleagues, is called the Organizational Commitment Questionnaire (OCQ). Based on a series of studies among 2563 employees in nine divergent organizations, satisfactory test-retest reliabilities and internal consistency reliabilities were found. In addition, cross-validated evidence of acceptable levels of predictive, convergent, and discriminant validity emerged for the instrument. Norms for males and females are presented based on the available sample. Possible instrument limitations and future research needs on the measurement and study of organizational commitment are reviewed. more

7,732 citations

Journal ArticleDOI
TL;DR: The proposed theoretical framework deals with alternative ways in which organizations define their product-market domains (strategy) and construct mechanisms (structures and processes) to pursue these strategies. more

7,287 citations

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No. of papers in the topic in previous years

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Topic's top 5 most impactful authors

Kim S. Cameron

21 papers, 3.9K citations

Edward E. Lawler

20 papers, 3.4K citations

David W. Cravens

8 papers, 515 citations

Jeffrey Pfeffer

7 papers, 3.8K citations

José Tribolet

7 papers, 40 citations