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Showing papers on "Performance management published in 1982"


Journal ArticleDOI
TL;DR: The effectiveness of different approaches to changing organization structure is examined and the findings show a tendency for quantum change, that is, the ability of an organization to change its structure through structural change.
Abstract: The effectiveness of different approaches to changing organization structure is examined. Two dimensions of structural change are explored. The findings show a tendency for quantum change, that is,...

283 citations


Journal ArticleDOI
TL;DR: In this paper, the effectiveness of police organizations is measured by 10 criteria, and complex relationships are found among the criteria, many of which are organizationally and theoretically relevant, and the relationships among them are analyzed.
Abstract: The effectiveness of police organizations is measured by 10 criteria. Numerous complex relationships are found among the criteria, many of which are organizationally and theoretically relevant. Som...

76 citations


Journal ArticleDOI
TL;DR: Through selfexamination, a supervisor can increase her own effectiveness which results in improved employee performance.
Abstract: &NA; Through selfexamination, a supervisor can increase her own effectiveness which results in improved employee performance.

21 citations


Journal ArticleDOI
01 Aug 1982
TL;DR: In this article, the effects of different levels and sources of feedback have been studied together, and the effect of different feedback levels and feedback sources on the performance of different tasks was investigated.
Abstract: Although feedback research has examined the effects of different levels and sources of feedback, these two have never been studied together. The present study involved 126 subjects working on 2 gro...

21 citations


Journal ArticleDOI
TL;DR: The authors extended previous work concerning the attribution effect that knowledge of performance has on self-reported descriptions, and used a two-dimensional involvement model to investigate the effect of performance knowledge on selfreported descriptions.
Abstract: This study extends previous work concerning the attribution effect that knowledge of performance has on self-reported descriptions. In a laboratory experiment a two-dimensional involvement model wa...

19 citations



Journal ArticleDOI
TL;DR: In this article, a management-based methodology for identifying those "best" values for a set of social-psychological processes that enhance the achievement of organizational performance goals is proposed, illustrated with data from selected county health departments in North Carolina.
Abstract: The performance of health service organizations is affected by the existence of multiple, often conflicting performance goals, and by various social-psychological processes that characterize the particular structure of the organization. This paper proposes a systematic, management-based methodology for identifying those “best” values for a set of social-psychological processes that enhance achievement of a set of organizational performance goals. The approach is illustrated with data from selected county health departments in North Carolina.

6 citations


Journal ArticleDOI
TL;DR: Madle as mentioned in this paper argued that the need for systematic development and management of staff performance increases exponentially with the number of nonprofessional staff (e.g., aides, volunteers, and parent helpers) involved in program implementation.
Abstract: Ronald A. Madle, PhD Director of Training and Evaluation Laurelton, Pennsylvania Adjunct Assistant Professor Division of Individual and Family Study Pennsylvania State University University Park, Pennsylvania ADMINISTRATORS, supervisors, and teachers responsible for successfully delivering early special education services must engage in effective management practices so that desired programs are actually implemented by preschool staff. Otherwise, they have no reliable means of directing the day-to-day work of their staff and will be hard pressed to demonstrate to funding sources, parents, and others that quality services are actually reaching the children. Of the numerous aspects of the preschool environment that need to be managed, perhaps staff performance is the most crucial. As with virtually all human services, early special education is still labor intensive and, therefore, program quality depends heavily on effective staff performance. The need for systematic development and management of staff performance increases exponentially with the number of nonprofessional staff (e.g., aides, volunteers, and parent helpers) involved in program implementation. Many staff management procedures seem to be based primarily on tradition (Quilitch, 1975). One administrator might send out a

6 citations





Journal ArticleDOI
TL;DR: In this article, the authors examined the relationship between productivity and customer satisfaction in marketing consumer services and presented a conceptual framework that highlights four dimensions of productivity measurement: capacity, perceived quality, profitability, and satisfaction.

Journal ArticleDOI
TL;DR: A team system developed to integrate performance management with an organization's current management practices is described in this article, where managers from a large tobacco company participated in the program and the team system established accountability and maintenance of ongoing problem solving and performance management projects in the manufacturing plant.
Abstract: This article describes a team system developed to integrate performance management with an organization's current management practices. Forty-six managers from a large tobacco company participated in the program. The team system established accountability and maintenance of ongoing problem solving and performance management projects in the manufacturing plant. Performance data indicate the system has contributed to improvements on key plant variables. A description is provided for establishing a management team system.