Showing papers on "Performance management published in 2013"
Journal Article•
TL;DR: In this paper, the effect of training on employee performance is studied and suggestions for the top management in form of a checklist, appropriate for all businesses, to assess the employee performance and to find out the true cause(s) of the performance problem so the problem could be solved in time through desired training program.
Abstract: Employee is a blood stream of any business. The accomplishment or disaster of the firm depends on its employee performance. Hence, top management realized the importance of investing in training and development for the sake of improving employee performance. This conceptual paper aimed at studying the effect of training on employee performance and to provide suggestion as to how firm can improve its employee performance through effective training programs. The research approach adopted for the study conforms to qualitative research, as it reviews the literature and multiple case studies on the importance of training in enhancing the performance of the workforce. Further the paper goes on to analyse and understand the theoretical framework and models related to employee development through training and development programs, and its effect on employee performance and on the basis of the review of the current evidence of such a relationship, offers suggestions for the top management in form of a checklist, appropriate for all businesses, to assess the employee performance and to find out the true cause(s) of the performance problem so the problem could be solved in time through desired training program. The study in hand faces the limitations as there are no adequate indications to correlate directly the relationship between training and employee performance. Hence, there is a need for conducting an empirical research in future to test the proposition discussed in the study. The study in hand provides brief overview of the literature about training effectiveness and how it contributes in enhancing the employee performance and ultimately concludes along with recommendation to give directions for future research by applying different level of analysis on exploring the impact of training practices on employee performance. Keywords: Training , Employee performance.
434 citations
TL;DR: In this paper, the authors present an integrated toolkit designed to assist energy managers at different stages of their activity relating to systematic energy management in buildings, focusing on the applicability of the integrated tool-kit in the building industry.
309 citations
TL;DR: A taxonomy of available literature on the relation of sustainability performance and firm performance, and to provide a path for future research for this field of study is presented in this paper. But the focus of this paper is not on sustainability performance assessment.
Abstract: Purpose – The aim of this paper is to present a taxonomy of available literature on the relation of sustainability performance and firm performance, and to provide a path for future research for this field of study.Design/methodology/approach – Research papers were collected on sustainability performance assessment from various journals available at different online databases. The unit of evaluation was a full paper published in one of the relevant journals. Papers were classified in different categories and tabulated under various classes. A total of 101 research paper sources were studied and assessed in terms of nature of research, level of analysis, and application.Findings – The review reveals that most of the research in the field of sustainability performance and firm performance association, analyzed this relationship in developed countries. The result differs in various cultural and economic contexts and there is no universally accepted direction of this relationship. Contribution of research has...
295 citations
TL;DR: The Journal of Cleaner Production (JCP) special volume as mentioned in this paper provides an overview of sustainable supply chain management, both on the theoretical and the practical side, with a focus on sustainability.
279 citations
TL;DR: In this article, a simplified leanness evaluation metric consisting of both efficiency and effectiveness attributes of manufacturing performance has been developed for continuous evaluation of lean implementation, which is able to systematically identify manufacturing wastes, select appropriate lean tools, identify relevant performance indicators, achieve significant performance improvement and establish lean culture in the organization.
Abstract: Purpose – The purpose of this paper is to develop an effective methodology for implementing lean manufacturing strategies and a leanness evaluation metric using continuous performance measurement (CPM).Design/methodology/approach – Based on five lean principles, a systematic lean implementation methodology for manufacturing organizations has been proposed. A simplified leanness evaluation metric consisting of both efficiency and effectiveness attributes of manufacturing performance has been developed for continuous evaluation of lean implementation. A case study to validate the proposed methodology has been conducted and proposed CPM metric has been used to assess the manufacturing leanness.Findings – Proposed methodology is able to systematically identify manufacturing wastes, select appropriate lean tools, identify relevant performance indicators, achieve significant performance improvement and establish lean culture in the organization. Continuous performance measurement matrices in terms of efficiency...
261 citations
TL;DR: In this article, the authors investigate the gap between theory and practice in performance management in small and medium-sized enterprises (SMEs) and analyse it in the light of specific SME characteristics and needs, to identify how SMEs can develop their managerial practice for effective performance management.
Abstract: Purpose – This paper aims to investigate the gap between theory and practice in performance management in small and medium‐sized enterprises (SMEs) and analyse it in the light of specific SME characteristics and needs, to identify how SMEs can develop their managerial practice for effective performance management.Design/methodology/approach – The design of the study is based on literature review and multiple case studies. Combining both approaches and investigating a spectrum of 37 European SMEs through 232 semi‐structured and face‐to‐face interviews with managers helped the authors to provide theoretical and empirical evidence to offer a more effective performance management process for SMEs.Findings – The paper found that SMEs engage with a four‐stage performance management process, although there are some gaps between their practice and the complete process as recommended in literature. SMEs seem to be more focussed on internal and short‐term planning, whereas they pay less attention to long‐term plann...
253 citations
Book•
11 Mar 2013
TL;DR: In this paper, the authors define services management as a process-oriented process management problem and the role of people: structure and competences, service guarantees and service-level agreements.
Abstract: Part 1: Defining Services Management 1. Nature of services 2. Nature of services management 3. The service concept Part 2: Designing Services Management 4. Services as processes 5. The role of people: structure and competences 6. The role of technology: e-services and technology-based services 7. The role of physical evidence: the Servicescape 8. Service guarantees and service-level agreements 9. Pricing Part 3: Delivering Services Management 10. Process-oriented services 11. Employee-based services 12. Customer-oriented services 13. Integrated performance management and communication Part 4: Developing Services Management 14. Service innovation 15. Growth strategies for service firms 16. Servitisation: a growth path for manufacturing firms 17. Service internationalisation
234 citations
TL;DR: The authors examined the relationship between a range of new public management (NPM) practices and citizens' perceptions of service efficiency, responsiveness, equity and effectiveness in English local governments, and found that public-private relationships have a negative relationship with citizens" perceptions of all four dimensions of local service performance, but an entrepreneurial strategic orientation exhibits a positive association with all four.
Abstract: We examine the relationship between a range of new public management (NPM) practices and citizens' perceptions of service efficiency, responsiveness, equity and effectiveness in English local governments. We find that public–private relationships have a negative relationship with citizens' perceptions of all four dimensions of local service performance, but an entrepreneurial strategic orientation exhibits a positive association with all four. Performance management is also likely to positively influence rather than negatively influencing citizens' perceptions of local public services. Further analysis revealed that the impact of NPM practices varies according to the level of socio-economic disadvantage confronted by local governments.
225 citations
TL;DR: In this paper, the mediating role of innovation on the relationship between organizational culture and firm performance was examined in the banking sector and it was found that organizational culture had an insignificant regression coefficient on the dimensions of firm performance in the presence of organizational innovations.
Abstract: Purpose – The purpose of this paper is to examine the mediating role of innovation on the relationship between organizational culture and firm performance.Design/methodology/approach – Data for the study were collected through a survey from 154 branches of ten prominent banks in Turkey and responses were analyzed to assess the relationships between organizational culture, firm performance and organizational innovation.Findings – The findings reveal that in the banking sector, although organizational culture and innovation have a direct and positive effect on the firm performance dimensions, organizational culture was found to have an insignificant regression coefficient on the dimensions of firm performance in the presence of organizational innovations.Practical implications – These findings provide useful insights for organizations, particularly in the banking industry, seeking to be competitive and responsive to environmental changes by successfully introducing innovations. Conclusions emphasize that me...
220 citations
TL;DR: In this article, the mediating role performance measurement plays in the relationship between competitive strategies and firm performance, and the authors find that generally, all competitive strategies positively and significantly enhance firm performance through performance measurement.
Abstract: Purpose – The purpose of this paper is to examine the mediating role performance measurement plays in the relationship between competitive strategies and firm performance.Design/methodology/approach – This study conducted a mail‐survey of Thai listed companies in 2009. A total of 101 Thai listed companies’ executives, each representing their company, participated in this study. The SPSS version 11.5, path‐analytical model is adopted to analyze the survey data obtained.Findings – This study finds that generally, all competitive strategies positively and significantly enhance firm performance through performance measurement. Specifically, firms’ differentiation strategy not only has a direct and significant impact on firm performance but also it has indirect and significant impact on firm performance through financial measures. Cost leadership strategy that firms pursue does not directly affect firm performance. However, it does so indirectly and significantly through financial performance measures.Research...
204 citations
TL;DR: In this article, an exploratory analysis focusing on institutional design, transaction costs, and performance measurement of Social Impact Bonds (SIBs) is presented, outlining the opportunities and concerns SIBs present.
Abstract: Social impact bonds (SIBs) attract private investment to social programs by paying a market rate of return if predefined outcome targets are met. SIBs monetize benefits of social interventions and tie pay to performance, limiting governmental control once the contract is designed. Despite policy enthusiasm across the globe, SIBs have failed to attract private market investors without substantial additional guarantees. SIBs raise questions about government’s ability to ensure broader public values. Using literature on contracting, performance management, and public private partnerships, this exploratory analysis focuses on institutional design, transaction costs, and performance measurement, outlining the opportunities and concerns SIBs present.
Journal Article•
TL;DR: In this paper, a three-dimensional model of leader behaviour is proposed and applied to the study of cross-cultural leader behavior. But, the model is not suitable for cross-culture and intercultural effectiveness.
Abstract: There has been a growth in emphasis on culture as a factor impacting on the performance of managers within multinational corporations. Models of cross cultural and intercultural effectiveness have been suggested that moderate the traditional models of performance management. However, in the area of leadership there has been a continued focus applying a two-factor model to leader behaviour ignoring, for the most part, cultural issues. In this paper we initially review the development of this western model of leader behaviour. Subsequently we discuss its limitations in western and Asian contexts. Finally, through consideration of a "representation/participation" dimension that is evident in empirical studies in both western and Asian literature, but which has been largely ignored when the construct of leader behaviour is operationalised, we derive a new, three-dimensional model of leadership and discuss its applicability to the study of cross-cultural leader behaviour.
TL;DR: An interactive simulation-based decision support framework is presented in this paper for healthcare process improvement and shows that the unblocking of ED outflows by in-patient bed management is more effective than increasing only the ED physical capacity or the ED workforce.
TL;DR: In this article, the authors discuss the idea that new public management (NPM) would be passe and call for explanatory empirical research to explain the increasing variance in reforms among countries, by investigating which factors are determinative for decisions by governments to turn one way or the other.
Abstract: Purpose – The purpose of this article is to discuss the idea that new public management (NPM) would be passe. Design/methodology/approach – The article is based on a review of existing theories. Findings – The article argues that NPM has two dimensions, namely the minimization of the role of government vis-a-vis society and the improvement of the internal performance of the public sector. Whereas the first dimension is indeed more and more disputed nowadays this does not imply this also goes for the second dimension. The conclusion of this article calls for explanatory empirical research in order to explain the increasing variance in reforms among countries, by investigating which factors are determinative for decisions by governments to turn one way or the other. Practical implications – It is far from certain which way the public sector is heading in the so-called post-NPM era. Some countries are still implementing NPM-kind of reforms, either by downsizing or by introducing performance management. Other...
17 Jun 2013
TL;DR: In this paper, the authors provide vital new insights for park management, regarding the relationship between conservation and commercialization, performance management, new systems of governance and management and linkages between parks, landscape and the land-use economy.
Abstract: Collection of papers drawing on insight from over 50 case studies and synthesising them into lessons to guide park management in transitional economies where the challenges of poverty and governance can be severe. The central message is that parks are common property regimes that should serve society. It analyses and sheds light on the crucial questions arising from this perspective. If parks are set aside to serve poor people, should conservation demands over-rule demands for jobs and economic growth? Or will deliberately using parks as bridgeheads for better land use and engines for rural development produce more and better conservation? The issue that arises at all levels is that of accountability, including the problematic linkages between parks authorities and political systems, and the question of how to measure park performance. This book provides vital new insights for park management, regarding the relationship between conservation and commercialization, performance management, new systems of governance and management and linkages between parks, landscape and the land-use economy.
TL;DR: The e-Lancing work environment is called a "marketplace" which is a website where individuals interested in being hired and employers looking for individuals to perform some type of work meet.
TL;DR: In this paper, the authors provide a perspective on sustainability reporting and performance management in the university sector making a case for increased accountability, improved (management of) performance and greater innovation in approach.
Abstract: Purpose – This article aims to provide a perspective on sustainability reporting and performance management in the university sector making a case for increased accountability, improved (management of) performance and greater innovation in approach. Design/methodology/approach – The author provides a personal perspective drawing on experience in sustainability standard setting and as a sustainability researcher, advisor and practitioner in the university sector and others. Findings – The paper finds that university practice in sustainability reporting and performance management significantly lags other sectors and falls far short of optimising the potential of the sector to influence transformational change through knowledge transfer. Research limitations/implications – The paper suggests some areas for further research. Practical implications – This article makes a case for increased sustainability performance management and reporting in universities arguing that it would lead to increased accountability...
TL;DR: In this article, the authors assess whether the implementation of a total quality management (TQM) approach positively affects the financial performance of European companies and propose a methodology to evaluate the impact of TQM on financial performance.
Abstract: Purpose - The purpose of this paper is to assess whether the implementation of a total quality management (TQM) approach positively affects the financial performance of European companies. This pap ...
TL;DR: A review of the evolution of human resource management systems (HRMS) and eHRM can be found in this paper, where the authors provide a brief overview of the existing literature and introduce the articles in the special issue.
TL;DR: In this paper, the authors identify three key dilemmas in talent and performance management for universities: (a) transparency versus autonomy, (b) power of HR versus power of academics, (c) equality versus homogeneity).
Abstract: Talent and performance management are becoming a key strategic HRM issue for universities. This study adds to our knowledge by critically examining recruitment and selection practices for junior and senior academic talent in the Netherlands. We show that academic subfields differ in terms of how appointments are organised, how candidates are sought and identified and how performance indicators play a role in recruitment. We identify three key dilemmas in talent and performance management for universities: (a) transparency versus autonomy, (b) power of HR versus power of academics, (c) equality versus homogeneity. This article challenges the view of an academic world where the allocation of rewards and resources is governed by the normative principles of transparency and objective performance systems, and it highlights the distance between these HRM instruments and the actuality of social interaction in academic recruitment practices.
TL;DR: In this article, the authors examine the financially focused strategies now evident amongst institutions competing for space in the global higher education system and provide comprehensive evidence of their cost and operating efficiency strategies, facilitated by increasingly pervasive financial performance accountability systems.
Abstract: This paper examines the financially focused strategies now evident amongst institutions competing for space in the global higher education system. In their search for increasing financial self-sufficiency, universities and other higher education providers are examined for their primary competitive strategies. The study provides comprehensive evidence of their cost and operating efficiency strategies, facilitated by increasingly pervasive financial performance accountability systems. The primary operational strategies of teaching and research are found to have been transmogrified into strategies of customised education and research that is primarily focused upon and measured in terms of its funds generation. These trends contribute to complex performance management and accountability challenges as universities’ senior managers balance their internal financial ambitions with the expectations of external stakeholders, while simultaneously projecting sanitised imagery through corporate public relations strategies.
TL;DR: In this article, the authors developed a set of nine hypotheses linking four purchasing and supply management practices directly to purchasing performance and indirectly to financial performance, and collected data in a global cross-industry survey of 148 companies, combining primary interview and survey data with secondary data on firm performance.
Abstract: Purpose – The purpose of this paper is to develop a set of nine hypotheses linking four purchasing and supply management (PSM) practices directly to purchasing performance and indirectly to financial performanceDesign/methodology/approach – The authors collected data in a global cross‐industry survey of 148 companies, combining primary interview and survey data with secondary data on firm performance, in order to minimize the impact of common method varianceFindings – Support was found for eight of the nine hypotheses In particular, a positive impact was found of cross‐functional integration and functional coordination on purchasing performance, and of purchasing performance on firm performance Both talent management and performance management have a positive impact on cross‐functional integration and functional coordination Talent management also has a direct impact on purchasing performance, in contrast to performance managementOriginality/value – The association of enhanced PSM maturity levels wi
TL;DR: In this article, the authors examined the impact of performance management practices on organizational effectiveness in a particular segment of the public transit industry in the United States, and found that more extensive use of management practices does in fact contribute to increased effectiveness.
Abstract: Although performance management processes are widely assumed to be beneficial in improving organizational performance in the public sector, there is insufficient empirical evidence to back this claim. In this article, the authors examine the impact of performance management practices on organizational effectiveness in a particular segment of the public transit industry in the United States. The analysis utilizes original survey data on performance management practices comprising both strategy formulation and performance measurement in 88 small and medium-sized local transit agencies in conjunction with comparative outcome data drawn from the National Transit Database maintained by the Federal Transit Administration. The results provide evidence that more extensive use of performance management practices does in fact contribute to increased effectiveness in this segment of the transit industry.
TL;DR: A framework of business analytics for supply chain analytics (SCA) as IT-enabled, analytical dynamic capabilities composed of data management capability, analytical supply chain process capability, and supply chain performance management capability is proposed.
Abstract: Supply chain management has become more important as an academic topic due to trends in globalization leading to massive reallocation of production related advantages. Because of the massive amount of data that is generated in the global economy, new tools need to be developed in order to manage and analyze the data, as well as to monitor organizational performance worldwide. This paper proposes a framework of business analytics for supply chain analytics (SCA) as IT-enabled, analytical dynamic capabilities composed of data management capability, analytical supply chain process capability, and supply chain performance management capability. This paper also presents a dynamic-capabilities view of SCA and extensively describes a set of its three capabilities: data management capability, analytical supply chain process capability, and supply chain performance management capability. Next, using the SCM best practice, sales & operations planning (S&OP), the paper demonstrates opportunities to apply SCA in an integrated way. In discussing the implications of the proposed framework, finally, the paper examines several propositions predicting the positive impact of SCA and its individual capability on SCM performance.
TL;DR: The empirical findings reveal that process performance measurement, a process‐oriented organizational structure, the application of continuous process improvement methods, and – in particular – a culture in line with the process approach are significantly and positively associated with organizational performance.
Abstract: Purpose – Several organizations choose a process‐oriented organizational design as a source for competitive advantage. The purpose of this paper is to explore empirically the relationship between process orientation (PO) and firm performance. The paper considers PO as a multidimensional construct and examines how its underlying dimensions impact different aspects of organizational performance.Design/methodology/approach – The paper uses an exploratory research design and investigates the effects of the different PO dimensions on profitability, customer satisfaction, product quality, and time‐based performance using a random sample of Austrian manufacturing firms.Findings – The empirical findings reveal that process performance measurement, a process‐oriented organizational structure, the application of continuous process improvement methods, and – in particular – a culture in line with the process approach, are significantly and positively associated with organizational performance.Originality/value – Whi...
TL;DR: A snapshot of the researchers in the field of PMM regarding the developments and transformations in the frameworks for enterprises for the period 1991-2011 is given, thus incorporating recent developments as well.
Abstract: – The purpose of this paper is to provide an integrated framework of performance management area showcasing research trends in performance measurement and management frameworks developed and discussed by revisiting the literature of the last two decades – from 1991 to 2011. , – This paper provides a comprehensive review (excluding management control systems) of the performance measurement and management frameworks/systems/models developed in the last two decades, which helps to highlight the research trends related to performance management frameworks. The methodology for literature review is chronological review where it is divided into two periods – 1991-2000 and 2001-2011. , – This paper portrays the developments that happened in performance measurement and management via looking at performance management frameworks and an analysis that reveals the research trends carried out in the last two decades, indicating paradigm shifts such as from a financial perspective to an integrative perspective (era 1991-2000), from an operational perspective to a strategic perspective, the utilization of systems and simulation techniques (era 2001-2011), etc. These shifts have led to the development of effective, integrated, and dynamic performance measurement systems. , – The frameworks/models related to management control systems and the trends related to performance control systems have not been discussed here and they require further research in future studies. , – There is very limited work available in the literature that discussed specifically the performance management and measurement (PMM) frameworks/models and systems; most of the previous work talks about developments only till 2000. This paper gives a snapshot of the researchers in the field of PMM regarding the developments and transformations in the frameworks for enterprises for the period 1991-2011, thus incorporating recent developments as well.
TL;DR: In this paper, the effect of cash bonus on employee performance was investigated at KPLC and the results showed that the cash bonus had no effect on the performance of employees and that those who received cash bonus and those who didn't all agreed that the bonus affects their performance the same.
Abstract: Today’s organizations are operating in a very dynamic and highly competitive environment. To remain relevant inthe market, they have to be able to respond quickly to ever changing customer demands. Reward management isone of the ways used by organizations for attracting and retaining suitable employees as well as facilitating themto improve their performance. KPLC is an organization that offers essential energy services that support othersectors of the economy. The management has established rewards in their organization in pursuit of increasingemployee performance so as to ensure prompt and quality service. However, the extent to which the rewardsadopted at KPLC have influenced employee performance is not established. This study therefore aimed atdetermining the effect of reward on employee performance at KPLC. Specifically the study sought to determinethe effect of cash bonus on employee performance. The research adopted correlation research design. 68management employees responded. Data was collected using questionnaires. Descriptive statistics (frequencytables, percentages) were used to present data. Inferential statistics (chi-square) was used to analyze therelationship between cash bonuses and employee performance. Data was analyzed with the help of the StatisticalPackage for Social Sciences (SPSS) computer programme. The findingsof the study showed that cash bonus haveno effect on employee performance (p=0.8). This is because those who received cash bonuses and those who didnot all agree that the cash bonus affects their performance the same. The organization should focus on changingthe intrinsic nature and content of jobs. This will increase employee motivation as employees will get moreautonomy more challenging job assignments and responsibilities. Further research can be done to find out impactof other rewards on performance e.g. owning equity. Research can also be done to identify other factors whichmay affect performance. Such findings can enhance management of performance.
TL;DR: This research shows that management needs to make the advantages of PMM explicit before the PMM implementation starts and keep stressing these advantages during and after implementation, which will heighten commitment of organizational members for PMM and increase a successful use ofPMM.
Abstract: Purpose – Despite the fact that in recent years performance management and measurement (PMM) techniques and tools have attracted much research interest and that many scholars claim that implementing PMM yields many advantages, there is only a limited number of rigorous, systematic, scientific analysis of empirical studies into the benefits actually experienced by organizations in practice after introducing PMM. In addition little is known about specific reasons for organizations to start using PMM, and about the various relationships, if any, between the advantages, disadvantages and reasons for PMM use. This paper seeks to address these issues. Design/methodology/approach – This article identifies the advantages, disadvantages and reasons for use of SPM which organizations have experienced in practice, based on an extensive literature research and interviews at 17 prominent Dutch organizations. Findings – The study found four main advantages, two main disadvantages and two main reasons for use. Research ...
TL;DR: In this article, the authors present a vision of a future industrial system that delivers high value to its growing base of customers around the globe, while using, at most, a quarter of the current resources.
Abstract: Our vision is a future industrial system that delivers high value to its growing base of customers around the globe, while using, at most, a quarter of the current resources. The urgency for change is now feeding through from scientists into mainstream government, business and academic thinking. This sustainable industrial system would be very different to today’s global industry – less homogenous with different business models and different relationships, creating different products and services – requiring new strategies, frameworks, and tools. In order to achieve this target a system design approach is required. Systemic implications for sustainable manufacturing, supply chain design, sustainability performance measurement and management, and organisational change are provided in this paper. Open questions and discussion about tomorrow activities are derived, providing recommendations for educators, researchers, industrialists, and policy makers.
Posted Content•
TL;DR: An exploratory comparative case study of four firms in banking and telecommunication industries that have implemented BPM initiative and BIS solution finds that BIS initiatives are usually driven by improving marketing and sales, while BPM initiatives aredriven by improving business processes.
Abstract: The case(s) demonstrates the importance of business process management (BPM) and business intelligence systems (BIS) in achieving better firm performance. It has been well documented in the literature that research on the effectively usage and combination of knowledge from BPM and BIS in turbulent service environments is limited. In response, we conduct an exploratory comparative case study of four firms in banking and telecommunication industries that have implemented BPM initiative and BIS solution. Our results firstly highlight that actual results of applying BPM and BIS differ greatly from the results that were originally planned. Secondly, we find that BIS initiatives are usually driven by improving marketing and sales, while BPM initiatives are driven by improving business processes. Thirdly, we identify that there is a lack of strong commitment to using both systems for supporting performance management.