Topic
Quality management
About: Quality management is a research topic. Over the lifetime, 28260 publications have been published within this topic receiving 484862 citations.
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TL;DR: In this article, the authors present the "return on quality" approach, which is based on the assumptions that quality is an investment, quality efforts must be financially accountable, it is possible to spend too much on quality, and not all quality expenditures are equally valid.
Abstract: Many companies have been disappointed by a lack of results from their quality efforts. The financial benefits of quality, which had been assumed as a matter of faith in the “religion of quality,” are now being seriously questioned by cost-cutting executives, who cite the highly publicized financial failures of some companies prominent in the quality movement. In this increasingly results-oriented environment, managers must now justify their quality improvement efforts financially. The authors present the “return on quality” approach, which is based on the assumptions that (1) quality is an investment, (2) quality efforts must be financially accountable, (3) it is possible to spend too much on quality, and (4) not all quality expenditures are equally valid. The authors then provide a managerial framework that can be used to guide quality improvement efforts. This framework has several attractive features, including ensured managerial relevance and financial accountability.
1,523 citations
TL;DR: In this article, the authors identify the relationships among TQM practices and examine the direct and indirect effects of these practices on various levels of organizational performance, using cross-sectional mail survey data collected from firms operating in the US.
1,521 citations
TL;DR: Thissupplement serves as a compilation of the Standards Division’s published work to date, and develops a quality improvement program with clinical practice guide-lines and developing reporting stan-dards for interventional techniques and devices to ensure that devices used in the practice of interventionalradiology are applied safely and ap-propriately to patients.
1,440 citations
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TL;DR: In this paper, the authors developed a model in which the provider can invest in improving the quality of service or reducing the cost of providing a service in order to improve the quality or reduce the cost.
Abstract: When should a government provide a service inhouse and when should it contract out provision? We develop a model in which the provider can invest in improving the quality of service or reducing cost. If contracts are incomplete, the private provider has a stronger incentive to engage in both quality improvement and cost reduction than a government employee. However, the private contractor's incentive to engage in cost reduction is typically too strong because he ignores the adverse effect on non-contractible quality. The model is applied to understanding the costs and benefits of prison privatization.
1,382 citations
TL;DR: In this article, the authors developed a model in which the provider can invest in improving the quality of service or reducing cost, and applied it to understand the costs and benefits of prison privatization, and found that if contracts are incomplete, the private provider has a stronger incentive to engage in both quality improvement and cost reduction than a government employee.
Abstract: When should a government provide a service in-house, and when should it contract out provision? We develop a model in which the provider can invest in improving the quality of service or reducing cost. If contracts are incomplete, the private provider has a stronger incentive to engage in both quality improvement and cost reduction than a government employee has. However, the private contractor's incentive to engage in cost reduction is typically too strong because he ignores the adverse effect on noncontractible quality. The model is applied to understanding the costs and benefits of prison privatization.
1,366 citations