Topic
Service level
About: Service level is a research topic. Over the lifetime, 7647 publications have been published within this topic receiving 126093 citations. The topic is also known as: service level.
Papers published on a yearly basis
Papers
More filters
TL;DR: In this article, the authors investigate how well citizen feedback reflects the actual quality of service delivery and find that satisfaction increases with improvements in own service status, but is also influenced by comparisons with service levels of neighbors or peers.
46 citations
03 Oct 2008
TL;DR: In this paper, a framework linking continuous energy management and continuous communications for automated demand response (Auto-DR) in various times scales is presented, and a set of concepts for monitoring and controls linked to standards and procedures such as Open Automation Demand Response Communication Standards (Open Auto-DR or OpenADR).
Abstract: Advances in communications and control technology, the strengthening of the Internet, and the growing appreciation of the urgency to reduce demand side energy use are motivating the development of improvements in both energy efficiency and demand response (DR) systems. This paper provides a framework linking continuous energy management and continuous communications for automated demand response (Auto-DR) in various times scales. We provide a set of concepts for monitoring and controls linked to standards and procedures such as Open Automation Demand Response Communication Standards (Open Auto-DR or OpenADR). Basic building energy science and control issues in this approach begin with key building components, systems, end-uses and whole building energy performance metrics. The paper presents a framework about when energy is used, levels of services by energy using systems, granularity of control, and speed of telemetry. DR, when defined as a discrete event, requires a different set of building service levels than daily operations. We provide examples of lessons from DR case studies and links to energy efficiency.
46 citations
TL;DR: A collaborative SLA and Reputation-based Trust Management (RTM) solution for federated cloud environment that objectively computes the cloud providers’ reputation values under various scenarios and leverages several technical and user’s experience metrics to do so.
46 citations
TL;DR: Results of the implementation of a BSS design for Istanbul Technical Universityâ;;s Ayazaga Campus show that the approach provides a balanced BSS network by equalizing the mean demand and return rates, which will decrease the need for relocation efforts once the system is put to use.
Abstract: This study presents an integrated approach for the design of a Bicycle Sharing System (BSS) by jointly considering location decisions and capacity allocation. An important distinction of this approach is the definition of service levels, measured by the amount of unsatisfied demand both for bicycle pick-ups and returns. The method combines a set-covering model to assign location demands to stations with a queuing model to measure the related service levels. The key quality of this approach is its capacity in addressing the issues related to uncertainties in bicycle pick-up and return demand in BSS network design decisions. Results of the implementation of a BSS design for Istanbul Technical Universityâ;;s Ayazaga Campus show that our approach provides a balanced BSS network by equalizing the mean demand and return rates, which will decrease the need for relocation efforts once the system is put to use.
46 citations
TL;DR: Wang et al. as mentioned in this paper evaluated the performance of a public transport priority implementation in the city of Wuhan from 2006 to 2015 by applying the structural entropy-TOPSIS model.
46 citations