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Service level

About: Service level is a research topic. Over the lifetime, 7647 publications have been published within this topic receiving 126093 citations. The topic is also known as: service level.


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DOI
01 Jan 2000
TL;DR: The basic workings and first performance results of SLA trading using specific traders and an experimentally defined PHB in a simulation environment are shown and a framework for service level agreement trading is described and implemented.
Abstract: The differentiated services (DS) architecture provides a framework for the scalable provisioning of multiple service levels in the Internet. Its definition and initial work have concentrated mainly on per-hop behaviors (PHB) and mechanisms at each DS domain. Equally important is what happens between DS domains. Thanks to the flexibility of the architecture, it is the providers’ choice how to interconnect with peers. In principle, traditional, static peering agreements work together with DS, but they do not offer the flexibility and dynamics needed in an electronic market for network capacity. Therefore, we look at dynamic service level agreements at the interdomain level. Such agreements are established by software entities called traders. These traders follow market-based principles to decide which contracts will be beneficial. In particular, traders compare the offers made by neighbor providers and select the most interesting ones. This selection of peer services creates competition among providers and integrates route selection based on service level and destination. We describe and implement a framework for service level agreement trading. We show the basic workings and first performance results of SLA trading using specific traders and an experimentally defined PHB in a simulation environment. Keywords— Network architecture, differentiated services architecture, service level agreement, pricing, trading, interdomain QoS routing.

34 citations

01 Jan 2011
TL;DR: A particularly important result in the paper concerns an alternative service measure, the customer order fill rate, and shows how this measure always exceeds the other two more well-known service measures, viz. the order filling rate and the volume fill rate.
Abstract: This paper differentiates between an order (line) fill rate and a volume fill rate and specifies their performance for different inventory control systems. When the focus is on filling complete customer orders rather than total demanded quantity the order fill rate would be the preferred service level measure. The main result shows how the order and volume fill rates are related in magnitude. Earlier results derived for a single-item, single-stage, continuous review inventory system with backordering and constant lead times controlled by a base-stock policy are extended in different directions. Demand is initially assumed to be generated by a compound renewal process. An important generalization then concerns the class of customer order-size distributions, i.e. compounding distributions, with increasing failure rate for which the volume fill rate always exceeds the order fill rate. Other extensions consider more general inventory control review policies with backordering, as well as some relations between service measures. A particularly important result in the paper concerns an alternative service measure, the customer order fill rate, and shows how this measure always exceeds the other two more well-known service measures, viz. the order fill rate and the volume fill rate. & 2012 Elsevier B.V. All rights reserved.

34 citations

Journal ArticleDOI
TL;DR: In this article, a two-stage serial supply chain in which retailers and their suppliers are operating a VMI in an uncertain demand environment is studied, and the results generated from GA-based model were compared to traditional alternatives.
Abstract: Vendor-managed inventory (VMI) is a widely used collaborative inventory management policy in which manufacturers manages the inventory of retailers and takes responsibility for making decisions related to the timing and extent of inventory replenishment. VMI partnerships help organisations to reduce demand variability, inventory holding and distribution costs. This study provides empirical evidence that significant economic benefits can be achieved with the use of a genetic algorithm (GA)-based decision support system (DSS) in a VMI supply chain. A two-stage serial supply chain in which retailers and their supplier are operating VMI in an uncertain demand environment is studied. Performance was measured in terms of cost, profit, stockouts and service levels. The results generated from GA-based model were compared to traditional alternatives. The study found that the GA-based approach outperformed traditional methods and its use can be economically justified in small- and medium-sized enterprises (SMEs).

34 citations

Patent
02 May 2012
TL;DR: In this article, the authors present a methodology to evaluate service provider compliance with terms of a performance service level agreement (SLA) for a tenant in a multi-tenant database system.
Abstract: Various technologies described herein pertain to evaluating service provider compliance with terms of a performance service level agreement (SLA) for a tenant in a multi-tenant database system. The terms of the performance SLA can set a performance criterion as though a level of a resource of hardware of the multi-tenant database system is dedicated to the tenant. An actual performance metric of the resource can be tracked for a workload of the tenant. Further, a baseline performance metric of the resource can be determined for the workload of the tenant. The baseline performance metric can be based on a simulation as though the level of the resource as set in the performance SLA is dedicated to the workload of the tenant. Moreover, the actual performance metric can be compared with the baseline performance metric to evaluate compliance with the performance SLA.

34 citations

Journal ArticleDOI
TL;DR: Using power approximations for the (s, S) policies, this work provides an iterative procedure for adjusting the lead time distribution to the stores; this can result in substantial savings, but it doesn't guarantee the overall optimality.
Abstract: We consider a two-echelon inventory system with one warehouse and several stores. The warehouse as well as the stores are controlled by periodic review (s, S) inventory policies. We study the interrelationship between the safety stocks at the warehouse and the stores. Stockouts at the warehouse will result in supply delays to the stores and cause the lead time to be stochastic. The stores may react by increasing their safety stock. However, there is a trade-off between the safety stock at the warehouse and the safety stock at the stores. We use a service level at the warehouse to quantify the effect of warehouse stockouts on the lead time to the stores. The service level at the warehouse is considered a decision variable to find the best compromise between the various safety stocks by minimizing the overall costs. Using power approximations for the (s, S) policies, we provide an iterative procedure for adjusting the lead time distribution to the stores; this can result in substantial savings, but it doesn't guarantee the overall optimality. Numerical studies are provided to test the accuracy of approximations. The effects of the different system parameters on the inventory policy give general guidelines for use of the policies.

34 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
202321
202257
2021257
2020350
2019413
2018415