Service-level agreement

About: Service-level agreement is a research topic. Over the lifetime, 4358 publications have been published within this topic receiving 75333 citations. The topic is also known as: SLA.

Service Level Agreement in Cloud Computing

Abstract: Cloud computing that provides cheap and pay-as-you-go computing resources is rapidly gaining momentum as an alternative to traditional IT Infrastructure. As more and more consumers delegate their tasks to cloud providers, Service Level Agreements(SLA) between consumers and providers emerge as a key aspect. Due to the dynamic nature of the cloud, continuous monitoring on Quality of Service (QoS) attributes is necessary to enforce SLAs. Also numerous other factors such as trust (on the cloud provider) come into consideration, particularly for enterprise customers that may outsource its critical data. This complex nature of the cloud landscape warrants a sophisticated means of managing SLAs. This paper proposes a mechanism for managing SLAs in a cloud computing environment using the Web Service Level Agreement(WSLA) framework, developed for SLA monitoring and SLA enforcement in a Service Oriented Architecture (SOA). We use the third party support feature of WSLA to delegate monitoring and enforcement tasks to other entities in order to solve the trust issues. We also present a real world use case to validate our proposal.

A survey on service quality description

Abstract: Quality of service (QoS) can be a critical element for achieving the business goals of a service provider, for the acceptance of a service by the user, or for guaranteeing service characteristics in a composition of services, where a service is defined as either a software or a software-support (i.e., infrastructural) service which is available on any type of network or electronic channel. The goal of this article is to compare the approaches to QoS description in the literature, where several models and metamodels are included. consider a large spectrum of models and metamodels to describe service quality, ranging from ontological approaches to define quality measures, metrics, and dimensions, to metamodels enabling the specification of quality-based service requirements and capabilities as well as of SLAs (Service-Level Agreements) and SLA templates for service provisioning. Our survey is performed by inspecting the characteristics of the available approaches to reveal which are the consolidated ones and which are the ones specific to given aspects and to analyze where the need for further research and investigation lies. The approaches here illustrated have been selected based on a systematic review of conference proceedings and journals spanning various research areas in computer science and engineering, including: distributed, information, and telecommunication systems, networks and security, and service-oriented and grid computing.

SMICloud: A Framework for Comparing and Ranking Cloud Services

Abstract: With the growth of Cloud Computing, more and more companies are offering different cloud services. From the customer's point of view, it is always difficult to decide whose services they should use, based on users' requirements. Currently there is no software framework which can automatically index cloud providers based on their needs. In this work, we propose a framework and a mechanism, which measure the quality and prioritize Cloud services. Such framework can make significant impact and will create healthy competition among Cloud providers to satisfy their Service Level Agreement (SLA) and improve their Quality of Services (QoS).

High-Performance Cloud Computing: A View of Scientific Applications

Abstract: Scientific computing often requires the availability of a massive number of computers for performing large scale experiments. Traditionally, these needs have been addressed by using high-performance computing solutions and installed facilities such as clusters and super computers, which are difficult to setup, maintain, and operate. Cloud computing provides scientists with a completely new model of utilizing the computing infrastructure. Compute resources, storage resources, as well as applications, can be dynamically provisioned (and integrated within the existing infrastructure) on a pay per use basis. These resources can be released when they are no more needed. Such services are often offered within the context of a Service Level Agreement (SLA), which ensure the desired Quality of Service (QoS). Aneka, an enterprise Cloud computing solution, harnesses the power of compute resources by relying on private and public Clouds and delivers to users the desired QoS. Its flexible and service based infrastructure supports multiple programming paradigms that make Aneka address a variety of different scenarios: from finance applications to computational science. As examples of scientific computing in the Cloud, we present a preliminary case study on using Aneka for the classification of gene expression data and the execution of fMRI brain imaging workflow.

Web services on demand: WSLA-driven automated management

Abstract: In this paper we describe a framework for providing customers of Web services differentiated levels of service through the use of automated management and service level agreements (SLAs). The framework comprises the Web Service Level Agreement (WSLA) language, designed to specify SLAs in a flexible and individualized way, a system to provision resources based on service level objectives, a workload management system that prioritizes requests according to the associated SLAs, and a system to monitor compliance with the SLA. This framework was implemented as the utility computing services part of the IBM Emerging Technologies Tool Kit, which is publicly available on the IBM alphaWorksTM Web site.