Showing papers on "Service level objective published in 1977"

The quality of municipal service: Concept, measure and results

Abstract: This article presents a systematic discussion of the concept of the quality of municipal services. Based upon the argument that service quality is a subjective and collective experience of the citizenry, the quality of municipal service is conceptualized is the interaction of two components: (1) the level of citizen satisfaction with the service and (2) the extent of variation in the distribution of service satisfaction across neighbornoods within a community. To measure these two components, Indices of Service Adequacy and Service Equality are constructed. The indices are employed in the analysis of survey data collected from three Illinois middle-size cities in order to assess and compare their service qualities in the areas of police protection, street maintenance and public education. The findings suggest that citizens of the three cities are less than highly satisfied with the quality of these public services.

What Has the Probation Service Done to Community Service

Abstract: serve only to add to their workload and there were even those sceptics who said it had nothing to offer at all. Since those early days when the first orders were made has the Service fully accepted Community Service into its domain? Are the polite introductions over and has Community Service settled down to live happily alongside the other responsibilities we undertake or is it an uneasy bedfellow? This article is an attempt to look at how the Service has learned to adopt this new family member, what issues the settling-in process has raised and how this latest arrival will affect its future development. Community Service undoubtedly means different things to different members of the Service. The alternative-to-custodylalternative-sentence debate has raged since the introduction of the scheme. There has been a call in the Service for this argument to be resolved but it is apparent that there will be no resolution. Certain recent events have only served to add momentum to the continuing debate. First the Advisory Council on the Penal System in its report published on 2nd August, 1977, states &dquo;We remain convinced that Community Service could be of particular value as a disposal in the less serious, non-imprisonable cases and should in due course be made freely available in respect of all offences&dquo;.’ The Home Office Research Study2 of the pilot schemes in their first year suggests that the proportion of individuals who were recommended for Community Service then given an active custodial sentence did not differ

An Alternative To Vendor-Supplied Service

Abstract: In 1975 the concept for our hospital based x-ray service group was formulated. Several factors including increased vendor supplied service cost for parts and labor, maintenance requirements on new equipment, heavier equipment workloads, and increased x-ray room down time, contributed to our decision to develop a proposal for an "in-house" service group. Using a systematic approach to ascertain service requirements on x-ray equipment, a decision based on cost effectiveness and other advantages can be made with respect to formation of a hospital based service group. Service requirements were determined by obtaining data relating to vendor supplied costs (labor, travel, and parts); the size of the department; complexity of equipment; and departmental demand. A comparison of cost for vendor supplied service and budget requirements for a hospital based organization was prepared. At present we have eight x-ray service engineers to meet our requirements. The purpose of this presentation will be to discuss our approach to the decision to pursue a hospital based service organization and to compare our results for six hospitals.© (1977) COPYRIGHT SPIE--The International Society for Optical Engineering. Downloading of the abstract is permitted for personal use only.