Showing papers on "Service level objective published in 1984"
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01 Jan 1984
TL;DR: In this paper, the authors highlight those areas where the interaction between marketing and after-sales service is greatest, starting with the demand for service, and highlight the areas where marketing success is affected by service.
Abstract: Marketing success is affected by service in two ways:
(1)
By winning or losing hardware and software business
(2)
By being a source of revenue and profit in its own right
Here, we highlight those areas where the interaction between marketing and after-sales service is greatest, starting with the demand for service.
17 citations
TL;DR: In the past managers would point out the fact that they had shipped 90 per cent of cases ordered within 24 hours when answering the question “what level of customer service does your company give?” This isolation of one element of service as representative of the level of service offered was a very common practice as mentioned in this paper.
Abstract: Traditionally distribution service has been viewed as an ancillary part of the product, “a necessary evil”. As a consequence service levels tended to emerge over time to meet corporate goals. In the past managers would point out the fact that they had shipped 90 per cent of cases ordered within 24 hours when answering the question “what level of customer service does your company give?” This isolation of one element of customer service as representative of the level of service offered was a very common practice.
15 citations
TL;DR: Service provision and client utilization at the catchment area level were studied to provide data relevant to comprehensiveness of care, client behavior with human service organizations, and management and policy in times of fiscal decline and/or scarcity.
Abstract: Service provision and client utilization at the catchment area level were studied to provide data relevant to (a) comprehensiveness of care, (b) client behavior with human service organizations, and (c) management and policy in times of fiscal decline and/or scarcity. Four human service organizations and 3529 clients seen over a six-month period were sampled. At the system level, data revealed a 100% duplication rate by the four organizations for nine service categories. At the individual level, 7% (n = 250) of the clients were multiorganization users and of these, only 150 received duplicated services. Implications of these data for comprehensiveness of care, utilization and provision duplication, human service system impetus and future research were discussed. Overcomprehensiveness of service provision may be a problem. At the client level, more research on differences between the multiorganization user who does and does not receive duplicated services is needed.
2 citations
Proceedings Article•
01 Jan 1984
TL;DR: Identity enforcement and identity bridging become central in ensuring Business Service Network flexibility without compromising trust-based security as corporate boundaries become porous to trading partner interactions.
Abstract: Identity Management is a critical aspect of deploying secure SOA-based Business Services Networks. Establishing trusted Business Services Networks require applicationand user-level authentication and authorization of invoked services. In effective BSNs, service invocations should seamlessly traverse corporate boundaries. With loosely coupled and chained Web Services, building trusted Business Networks require flexibility in Identity Management across protocols and messages. As corporate boundaries become porous to trading partner interactions, identity enforcement and identity bridging become central in ensuring Business Service Network flexibility without compromising trust-based security.
2 citations
TL;DR: The development of a monitrice service as an independent nursing practice is described including design, legality, implementation into several hospitals, and response by the consumer, provider, and hospital staff.
1 citations