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Service level objective

About: Service level objective is a research topic. Over the lifetime, 7894 publications have been published within this topic receiving 218701 citations.


Papers
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Journal ArticleDOI
TL;DR: Operations management analytical techniques to the non-profit performing arts to increase understanding of operational issues and inform service management strategy and implications for operational strategy, service design and service management theory are discussed.

131 citations

Patent
30 Jun 2004
TL;DR: In this paper, a service proxy is used to automatically supply the message-format parameters required for incoming message communications to a web service provider from client applications through a message-conversion system that the web-service provider previously sets up.
Abstract: A service proxy is used to automatically supply the message-format parameters required for incoming message communications to a web-service provider from client applications through a message-conversion system that the web-service provider previously sets up. For outgoing messages from the web service to client businesses, the service proxy automatically supplies the required message-format parameters according to service policies that client businesses set up previously through the web-service provider's web-site interface. The format of client application messages is predefined for a web service policy, and a configuration interface is established for context variables and message format variables. This service profile is recalled in order to apply the proper message format parameters for a web service request.

131 citations

Patent
Chang Lim, Jimmy K. Hui, Wendy W. J. Wu1, Timmy W. Lee1, Heng M. Look1 
29 Apr 1998
TL;DR: In this article, a system and method for the management of communication services from a service provider by a customer of the provider is presented, which employs an Internet-based architecture that provides access to user's virtual private networks via an end user browser.
Abstract: A system and method for the management of communication services from a service provider by a customer of the provider. The management system employs an Internet-based architecture that provides access to user's virtual private networks via an end user browser. The customer service management (CSM) system service director (SD) maintains a relational database for storing user specific information retrieved from the network manager.

130 citations

Journal ArticleDOI
TL;DR: In this article, the relationship between a customer's assessment of the service quality of an automobile service/repair facility and five factors, namely perceived fairness of the facility and its personnel, empathy, responsiveness, reliability, and convenience, was examined.

130 citations

Journal ArticleDOI
TL;DR: Study results revealed that trust is a strong mediator for relationship commitment while functional, rather than technical, service quality is a stronger mediator in forming the clients' trust.

130 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
202318
202259
202125
202040
201938
201843