Service level objective

About: Service level objective is a research topic. Over the lifetime, 7894 publications have been published within this topic receiving 218701 citations.

Network based service profile management with user preference, adaptive policy, network neutrality, and user privacy

Abstract: 594734 Disclosed is a network system for presenting a service usage notification associated with a service activity category to a user of an end-user device. The end-user device is communicatively coupled to a network system over one or more wireless access networks. The network system includes means for monitoring data traffic associated with the end-user device. The data traffic comprises one or more data transfers over the one or more wireless access networks. The network system also includes means for identifying, in the monitored data traffic, particular data transfers within a service activity category. The service activity category identifies a set of one or more service activities which is less than all service activities associated with the end-user device. The service activity category identifies a particular end-user device application or a particular network communication end point. The network system also includes means for determining a service usage measure based on the identification of the particular data transfers within the service activity category. The network system also includes means for providing a notification to the end-user device. The notification is based at least in part on the service usage measure. The notification is configured to cause a user interface of the end-user device to present service usage information. The network system further includes means for obtaining a user input from a user of the end-user device. The user input either: (i) is in response to the presented service usage information, or (ii) specifies at least an aspect of a control policy to be applied to one or more attempted or successful communications within the service activity category.

Network service operational status monitoring

Abstract: Network service operational status monitoring methods and apparatus are disclosed. Responsive to a service status request associated with a network service, an operational status of the network service is determined by an intermediary between a service status requester and the network service. The operational status is a service-specific operational status of the network service in some embodiments. Operational status may be determined through a multi-level procedure in which subsequent levels after a first level of the multi-level procedure are or are not performed depending on a result of a preceding level of the procedure. A multi-level procedure may involve a service connectivity check and a service operational check, for instance.

A service positioning matrix

Abstract: The service positioning matrix shows how the desired nature of the customer’s service encounter activity sequence translates into a recommended service system design. The matrix helps managers think about marketing and operations linkages, roles of the customer and service‐provider in creating and delivering services, facility design and process choice, and the different types of management challenges at each position in the matrix. Concepts such as the service encounter activity sequence and the degree of repeatability in the activity sequence are defined and used in the matrix. Examples are given to illustrate the positioning of service entities within the matrix. An empirical evaluation provides statistical support for the logic of the service positioning matrix. The criteria used in the matrix are meaningful to survey participants. Future research directions and issues are discussed.

Cultural influences on service quality and customer satisfaction: evidence from Greek insurance

Abstract: Purpose – The purpose of this research is to examine the effect of culture on service quality and customer satisfaction.Design/methodology/approach – By extending GIQUAL, an instrument developed for measuring service quality in Greek Insurance, to measure the culture of individuals, hypotheses on all 25 possible relationships between the dimensions of culture and of service quality are determined and tested. The relationships between the dimensions of service quality and customer satisfaction, in the light of culture, are further examined.Findings – Of the 25 hypothesized relationships between the dimensions of culture and of service quality, 23 are confirmed and the remaining two are directionally supported. The hypothesized importance of the service quality dimensions is also confirmed. However, the expected association between the importance of quality dimensions and the strength of their relationships with customer satisfaction is only directionally supported. Although the typology of Hofstede is used...