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Service level objective

About: Service level objective is a research topic. Over the lifetime, 7894 publications have been published within this topic receiving 218701 citations.


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Patent
Yevgeniy E. Shteyn1
20 Aug 2001
TL;DR: In this article, a broker of the invention proposes a centralized distribution scheme for the consumer electronics market, which comprises an electronic presentation of a plurality of information services, among which an individual can choose.
Abstract: A broker of the invention proposes a centralized distribution scheme for the consumer electronics market. This distribution scheme comprises an electronic presentation of a plurality of information services, among which an individual can choose. Each information service is offered by one or more service providers. Upon selection by the individual of a specific service, the broker enables one of the providers associated with the specific service to provide the service to the individual. The broker may have a database of records of service providers. Besides, the broker may also build a profile of the user so that the provider can be selected based on a match of the record of the provider with the profile.

95 citations

Proceedings ArticleDOI
10 Jul 2006
TL;DR: This work proposes a multi-job aggregate-utility function, and shows how a service provider that executes jobs on rented resources can use it to drive admission control and job scheduling decisions.
Abstract: Utility functions are used by clients of a service to communicate the value of a piece of work and other QoS aspects such as its timely completion. However, utility functions on individual work items do not capture how important it is to complete all or part of a batch of items; for this purpose, a higher-level construct is required. We propose a multi-job aggregate-utility function, and show how a service provider that executes jobs on rented resources can use it to drive admission control and job scheduling decisions. Using a profit-seeking approach to its policies, we find that the service provider can cope gracefully with client overload and varying resource availability. The result is significantly greater value delivered to clients, and higher profit (net value) generated for the service provider

95 citations

BookDOI
01 Jan 2003
TL;DR: This position paper presents a three-level process specification framework for dynamic contract-based service outsourcing inspired by the well-known ANSI-SPARC model for data management and shows how the framework can be placed in the context of infrastructures for cross-organizational process support.
Abstract: Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made electronic contract. This contract includes a process specification that is tailored towards service matchmaking and crossorganizational process enactment and hence has to conform to specific market and specification standards. Process enactment, however, relies on intraorganizational process specifications that have to comply with the infrastructure available in an organization. In this position paper, we present a three-level process specification framework for dynamic contract-based service outsourcing. This framework relates the two process specification levels through a third, conceptual level. This approached is inspired by the well-known ANSI-SPARC model for data management. We show how the framework can be placed in the context of infrastructures for cross-organizational process support.

95 citations

Journal ArticleDOI
TL;DR: In this paper, the authors consider situations where the main encounter is the interaction between the facility and the customer, and argue that congruent facilities are those that can succeed in integrating these competing perspectives.
Abstract: Notes how service encounters have tended to be viewed as an interaction between service providers and service customers. Examines situations where the main encounter is the interaction between the facility and the customer. Considers different perspectives for planning service facilities – operational, locational, atmospheric/image, consumer use, contact personnel. Argues that congruent facilities are those that can succeed in integrating these competing perspectives.

95 citations

Patent
23 Sep 2014
TL;DR: In this article, the authors proposed a trust score computation that weights the trustworthiness of the device context requesting communication with a service provider, based on a combination of identification factors selected by the user can be aggregated together to produce a trustworthiness high enough to gain access to a given online service provider.
Abstract: Device identification scoring systems and methods may be provided that can increase the reliability and security of communications between devices and service providers. Users may select and configure additional identification factors that are unique and convenient for them. These factors, along with additional environmental variables, feed into a trust score computation that weights the trustworthiness of the device context requesting communication with a service provider. Service providers rely on the trust score rather than enforce a specific identification routine themselves. A combination of identification factors selected by the user can be aggregated together to produce a trust score high enough to gain access to a given online service provider. A threshold of identification risk may be required to access a service or account provided by the online service provider.

94 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
202318
202259
202125
202040
201938
201843