Topic
Service management
About: Service management is a research topic. Over the lifetime, 14032 publications have been published within this topic receiving 436523 citations.
Papers published on a yearly basis
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TL;DR: In this article, the authors investigated supplier and customer integration strategies in a global sample of 322 manufacturers and found that the widest degree of arc of integration with both suppliers and customers had the strongest association with performance improvement.
2,423 citations
TL;DR: In 1998, the Council of Logistics Management modified its definition of logistics to indicate that logistics is a subset of supply chain management and that the two terms are not synonymous as discussed by the authors.
Abstract: In 1998, the Council of Logistics Management modified its definition of logistics to indicate that logistics is a subset of supply chain management and that the two terms are not synonymous Now that this difference has been recognized by the premier logistics professional organization, the challenge is to determine how to successfully implement supply chain management This paper concentrates on operationalizing the supply chain management framework suggested in a 1997 article Case studies conducted at several companies and involving multiple members of supply chains are used to illustrate the concepts described
2,380 citations
TL;DR: In this paper, the authors present a review of various quantitative models for managing supply chain risks and relate various supply chain risk management strategies examined in the research literature with actual practices, highlighting the gap between theory and practice, and motivate researchers to develop new models for mitigating supply chain disruptions.
2,085 citations
01 Jul 2007
TL;DR: Technology and approaches that unify the principles and concepts of SOA with those of event-based programing are reviewed and an approach to extend the conventional SOA to cater for essential ESB requirements that include capabilities such as service orchestration, “intelligent” routing, provisioning, integrity and security of message as well as service management is proposed.
Abstract: Service-oriented architectures (SOA) is an emerging approach that addresses the requirements of loosely coupled, standards-based, and protocol- independent distributed computing. Typically business operations running in an SOA comprise a number of invocations of these different components, often in an event-driven or asynchronous fashion that reflects the underlying business process needs. To build an SOA a highly distributable communications and integration backbone is required. This functionality is provided by the Enterprise Service Bus (ESB) that is an integration platform that utilizes Web services standards to support a wide variety of communications patterns over multiple transport protocols and deliver value-added capabilities for SOA applications. This paper reviews technologies and approaches that unify the principles and concepts of SOA with those of event-based programing. The paper also focuses on the ESB and describes a range of functions that are designed to offer a manageable, standards-based SOA backbone that extends middleware functionality throughout by connecting heterogeneous components and systems and offers integration services. Finally, the paper proposes an approach to extend the conventional SOA to cater for essential ESB requirements that include capabilities such as service orchestration, "intelligent" routing, provisioning, integrity and security of message as well as service management. The layers in this extended SOA, in short xSOA, are used to classify research issues and current research activities.
2,035 citations
Book•
01 Mar 1990
1,935 citations