Topic
Service management
About: Service management is a research topic. Over the lifetime, 14032 publications have been published within this topic receiving 436523 citations.
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TL;DR: In this paper, the focus on environmental management and operations is moved from local optimization of environmental factors to consideration of the entire supply chain during the production, consumption, customer service and post-disposal disposition of products.
1,593 citations
Book•
22 Jun 1998
TL;DR: The role of information systems and technology in supply chain management is discussed in this article, where a conceptual model of alliance development is presented to develop a trusting relationship with partners in the supply chain and resolve conflicts in a supply chain relationship.
Abstract: 1 Introduction to Supply Chain Management Information Systems and Supply Chain Management Inventory Management across the Supply Chain Supply Chain Relationships Challenges Facing Supply Chain Managers Purpose of the Book 2 The Role of Information Systems and Technology in Supply Chain Management Introduction The Importance of Information in an Integrated Supply Chain Management Environment Interorganizational Information Systems Information Requirements Determination for a Supply Chain IOIS Information and Technology Applications for Supply Chain Management Summary 3 Managing the Flow of Materials across the Supply Chain Introduction Understanding Supply Chains Reengineering Supply Chain Logistics The Importance of Time Performance Measurement Summary 4 Developing and Maintaining Supply Chain Relationships A Conceptual Model of Alliance Development Developing a Trusting Relationship With Partners in the Supply Chain Resolving Conflicts in a Supply Chain Relationship Summary 5 Cases in Supply Chain Management Case One Consumable Computer Supplies Case Two Computer Hardware and Software Case Three Upscale Men's Shoes Case Four Biochemicals Case Five Solectron 6 Future Challenges in Supply Chain Management Sharing Risks in Interorganizational Relationships Managing the Global Supply Chain The "Greening" of the Supply Chain Design for Supply Chain Management Intelligent Information Systems When Things Go Wrong Index
1,580 citations
TL;DR: In this article, the authors consider the potential of integrating the supply chain as a single entity and ensure the appropriate use of tools and techniques in order to meet the needs of the market, will not get left behind in the fight for survival.
Abstract: Common to all manufacturing companies is the need to control the flow of material from suppliers, through the value adding processes and distribution channels, to customers. The supply chain is the connected series of activities which is concerned with planning, co‐ordinating and controlling material, parts and finished goods from supplier to customer. Traditionally, the flow of material has been considered only at an operational level. No longer, however, can the potential of integrating the supply chain be ignored. Companies that manage the supply chain as a single entity and ensure the appropriate use of tools and techniques in order to meet the needs of the market, will not get left behind in the fight for survival.
1,573 citations
TL;DR: In this article, the impact of environmental collaborative activities on manufacturing performance was examined using a survey of North American manufacturers, and it was found that the benefits of collaborative green practices with suppliers were broadest, while collaboration with customers yielded mixed outcomes.
1,481 citations
TL;DR: In this article, the authors present a 21st century vision of computing, identify various computing paradigms promising to deliver the vision of cloud utilities, define cloud computing and provide the architecture for creating market-oriented clouds by leveraging technologies such as VMs.
Abstract: This keynote paper: presents a 21st century vision of computing; identifies various computing paradigms promising to deliver the vision of computing utilities; defines Cloud computing and provides the architecture for creating market-oriented Clouds by leveraging technologies such as VMs; provides thoughts on market-based resource management strategies that encompass both customer-driven service management and computational risk management to sustain SLA-oriented resource allocation; presents some representative Cloud platforms especially those developed in industries along with our current work towards realising market-oriented resource allocation of Clouds by leveraging the 3rd generation Aneka enterprise Grid technology; reveals our early thoughts on interconnecting Clouds for dynamically creating an atmospheric computing environment along with pointers to future community research; and concludes with the need for convergence of competing IT paradigms for delivering our 21st century vision.
1,437 citations