Showing papers on "Service provider published in 1986"

Managing in the service economy

Abstract: A four-point blueprint--the "strategic service vision"--for service managers, which offers the trend-setting management strategies that have given leading service companies a clear competitive advantage

Big ideas in services marketing

Abstract: The pivotal difference between goods businesses and services businesses is that goods businesses sell things and service businesses sell performances. These performances are often labor intensive, with the service provider being, in effect, a part of the service.

Positive Peer Culture

Abstract: Originally published in Contemporary Psychology: APA Review of Books, 1986, Vol 31(4), 306. Reviews the book, Positive Peer Culture (2nd ed.) by Harry H. Vorrath and Larry K. Brendtro (1985). This book is a strong contribution to youth service providers. Building on the notion that the peer group ca

Delivery of Therapeutic Services in Special Education Programs for Learners With Severe Handicaps

Abstract: Currently physical and occupational therapists as well as other service providers are working in public education settings with children and youth who experience severe and multiple handicapping conditions. Typically the provision of these therapeutic services may be characterized as direct, isolated, and primarily centralized. Reasons why this often employed model may seriously detract from the provision of quality educational and therapeutic programs for individuals with severe handicaps are discussed. An alternative is presented which focuses on an indirect, integrated, decentralized service delivery model. While this alternative model appears to have logical appeal, its implementation continues to be the exception rather than the rule. Barriers which must be overcome in order to effectively implement such an alternative model are discussed as they relate to therapists, teachers, parents, and administrators.

Family-centered child welfare services: new life for a historic idea.

Abstract: The recent emphasis on permanency planning in child welfare has strengthened the resolve of policy makers and service providers to serve the families of dependent children better. Permanency planning asks child welfare services either to reunite children in care with their families of origin or to find permanent substitute families for children, but the goal of a permanent family for every child has been much easier to articulate than it has been to achieve.

Sources of "Unreliability" in Multidisciplinary Team Assessment of the Elderly

Abstract: Assessment offunctional abilities is a key problem in providing and evaluating long-term health care for the elderly. This study examines reliability issues involved in these measurements performed by a multidisciplinary service team within a geriatric care program. Rater agreement is found to be affected by measurement constraints in the service delivery setting, work roles, and value differences among staff. Target areas for improving standardization of data collection by service providers are indicated.

Direct Care Staff Training

Abstract: A major component in the treatment of severe behavior disorders of mentally retarded persons is providing effective services within institutional settings. Institutions have been a principal service provider for mentally retarded individuals in the United States since the mid 1800s (Maloney & Ward, 1979) and are likely to continue to be a significant source of service and training. As an example of the role of institutions in service provision, a recent estimate indicates that well over 125,000 persons reside in public residential facilities for the mentally retarded (Scheerenberger, 1982). Subsequently, if a large segment of the mentally retarded population is to have immediate access to treatment for severe behavior disorders when such treatment is needed, then appropriate therapeutic procedures will need to be provided within institutional environments.

Training and Staff Development Issues in Developmental Disabilities

Abstract: Many new community options have been created for individuals who only a few short years ago would have been considered too handicapped for such settings. Yet, each new opportunity also presents new challenges for service providers, many of whom have not been adequately trained to effectively meet these challenges. This article discusses some of the new roles for service providers in the future, including professionals, parents, and paraprofessionals; examines some issues pertinent to their training; and offers recommendations for correcting weaknesses in our current training and service systems.

Family day care provision: A legislative response

Abstract: This paper discusses the relationship between legislative oversight and family day care home policy. The major issues and obstacles present for family day care service providers are identified and the service providers are described. Attempts are made to discuss how well the family day care policy is working, whether or not it is meeting the needs of those to be protected, and the specific policy issues to be modified through state legislation.

An expanded social work role in a university hospital-based group practice: service provider, physician educator and organizational consultant.

Abstract: This paper reports the development of social work role and functions in a primary medical group practice which was established to replace the general medical clinics of a large urban voluntary teaching hospital in an academic medical center. It traces the shaping and implementation of a role which is functionally integral to the care, teaching and research goals of the practice; is operationalized into its service delivery system; and utilizes a full range of sophisticated social work skills. Along with physicians and nurse practitioners, the social worker is a principal provider of patient care, as well as physician educator and organizational consultant who contributes to coordinated, comprehensive and resource conservative care. Implications for other settings are noted.

Information Technology and the Service Class

Abstract: Information technology (IT), combining microprocessing with electronic communications, is now being introduced to the work of those relatively advantaged white-collar groups, notably professionals, managers and administrators, which some sociologists have categorised as the ‘service class’ (e.g. Goldthorpe, 1982).2 Previous generations of electronic technology were used to assist the rationalisation and intensification of routine white-collar work (Crompton and Reid, 1982), and contributed in this way to the creation of a deskilled white-collar ‘proletariat’ with which the service class has been contrasted (Abercrombie and Urry, 1983). The economic considerations which encouraged earlier investments in computers apply today with even greater force, and the new technology itself offers more powerful and adaptable information processing.3 It would not be surprising therefore to find IT being used to extend rationalisation upwards within white-collar hierarchies.

Public service and community development

Abstract: (1986). Public service and community development. Local Government Studies: Vol. 12, No. 6, pp. 7-14.

Stress and Burnout Among Direct Care Service Providers in Illinois Juvenile Detention Facilities

Abstract: s, Juvenile Justice Clearinghouse/NCJRS 67635) Cheek, F. & Miller, M. (1982). Reducing staff and inmate stress. Corrections Today, 44, (5) 72-76. (From microfiche, Juvenile Justice Clearinghouse/NCJRS &5591) Cheek, F. (1983). Correctional officer stress how not to bring it home. Corrections Today, 45, (1), 14-15. (From microfiche, Juvenile Justic Clearinghouse/NCJRS 85591) Cheek, F. (1984). Stress management for correctional officers and their families. College Park, Maryland: American Correctional Association. Cherniss, C. (1980). Staff burnout: job stress in the human services. Beverly Hills, CA: Sage Publications. Cherniss, C. (1981). Preventing burnout: strategies and options. Paper presented at APA, Los Angeles, CA. Cherniss, C., & Krantz, D.L. (1983). The idelogica1 community as an antidote to burnout in the human services. In B.A. Farber (Ed.), Stress and burnout in the human service professions, pp. 198-212. New York: Pergamon Press. Colyar, D. (1983). Ten laws of residential treat~ent: what can go wrong when you're not looking. Child Care Quarterly, 12 (2), 136-144. Cooper, C. (Ed.). (1983). Stress research. New York: J. Wiley & Sons. Cormier, R. (1984). Dealing with detention: kids, jail, & violence. ~·~·~·~· Publications, (Spring), 10-13. 133 Cunningham, S. (1984, July). Discretionary justice: the furor over juvenile research funds. APA Monitor, ~' (7), 1,20-21. Dahl, J. (1979). Management of stress in corrections: participant's handbook. Washington, D.C.: Univsersity Research Corporation. (From microfiche, Juvenile Justice Clearinghouse/NCJRS 75874). Dahl, J. (1981). Occupational stress in corrections. Proceedings of the American Correctional Association, pp. 207-222. Daley, M. (1979). Burnout: smoldering problem in protective services. Social Work, September, 375-379. Daley, M. (1979). Preventing worker burnout in child welfare. Child Welfare, 58 (7), 443-450. Edelwich, L. (1980). Burn-out: stages of disillusionment in the helping professions. New York: Human Services Press. Farber, B. (Ed.). (1983). Stress and burnout in the human services. New York: Pergamon Press. Fibkins, W.L. (1983). Organizing helping settings to Reduce Burnout. In B.A. Farber (Ed.), Stress and burnout in the human service professions, pp. 175-187. New York: Pergamon Press. Fischer, H. (1983). A psychoanalytic view of burnout. In B. Farber (Ed.) Stress and burnout in the human services. (pp 23-28). New York: Pergamon Press. Fosen, R. (1984). Standards and accreditation. Corrections Today, April, pp 26-32. France, A. (1977) An evolution from houseparent to child care worker to counselor. Child Care Quarter1y~ ~ (1), 7-17. French, J. Jr., Caplan, R., & Van Harrison, R. (L982). The mechanisms of job stress and strain. Ne~ York: J. Wiley & Sons. Freudenberger, H. (1975). The staff burn-out s~ndroooe in alternative institutions. Psychotherapy: Theory, Research and Practice, 12 (1), 72-82. 134 Freudenberger, H. (1977). Burn-out: occupational hazard of the child care worker. Child Care Quarterly, § (2), 72-78. Freudenberger, H. (1981). Burnout: the high cost of achievement. Paper presented at APA, Los Angeles, CA. Freudenberger, H. (1983). Burnout: contemporary issues, trends and concerns. In B. Farber (Ed.). Stress and burnout in the human services, (pp. 23-28). New York: Pergamon Press. Gardner, R. (1981). Guard Stress. Corrections Magazine, 2, (5), 6-10. (From Custom Search: Abstracts, Juvenile Justice Clearninghouse/NCJRS 79796) Gibbs, J. (1984). The first cut is the deepest: psychological breakdown and survival in the detention setting. In R. Johnson & H. Toch (Eds.). The pains of imprisonment. (pp.97-114). Beverly Hills, CA: Sage Publications. Goffman, E. (1961). Asylums. Garden City, N. J.: Doubleday. Goldstein, H. (1981). Cognitive orientations to personal stress management. Proceedings of the American Correctional Association, pp. 223-227. Goocher, B. (1978). Ages and stages in professional child care training. Child Care Quarterly, ~ (1), 7-Z2. Hammergren, D. things to The Rader Services, (1984). Juvenile detention: becoming all all segments of the juvenile justice syste~. Papers, ~Journal of Juvenile Detention l (winter), 2-4. Hansen, P. (1981). Creative stress management for Lav enforcement and corrections. Longmont, Colorado: Creative Stress Management, Ltd. (From microfiche, Juvenile Justice Clearinghouse/NCJRS, 87508) Harrington, W., Rosenthal, S., Paul, S., & Behar,~. (1~80). Development of a technical assistance system for residential treatment programs. Child Care Quaterly, ~ (2), 100-111. Harrison, D., (1980). Role strain and burnout in protective service workers. Social Service Review, 54 3L->4. 135 Harrison, D. (1983). A social competence model of burnout. In B. Farber (Ed.). Stress and burnout in the human services, (pp29-39). New Yor~Pergamon Press. ~~Heifetz, L. & Bersani, H., Jr., (1983). Disrupting the cybernetics of personal growth: toward a unified theory of burnout in the human services. In B. Farber (Ed.). Stress and burnout in the human services, (pp.46-62) New York: Pergamon Press. Hockey, R. (Ed.). (1983). Stress and fatigue in human performance. New York: J. Wiley & Sons. Huntley, H. (1984). Children in jail. N.J.D.A. Publications, (Spring), pp.5-7 & 13. Inwald, E. (1982). Research problems in assessing stress factors in correctional institutions. International Journal of Therapy and Comparative Criminology, 26. (3), 250-254. (From Custom Search: Abstracts. Juveni]e Justice Clearinghouse/NCJRS, 53382) Jayaratne, S., & Chess, W. (1983). Job satisfaction and burnout in social work. In B. Farber (Ed.). Stress and burnout in the human services, (pp. 129-141). New York: Pergamon Press. Jayaratne, S., & Chess, W. (1984). The effects of emotional support on perceived job stress and strain. Journal of Applied Behvioral Science, 20 (2) 141-153. Johnson, R., Hoelter, J., & Miller, J. (1981). Juvenile decarceration: an exploratory study of correctional reform. In S. Zimmerman & H. Miller (Eds.). Corrections at the Crossroads: designing policy. (pp. 129-173). Beverly Hills, CA.: Sage Publications. Johnson, R., & Toch, H. (Eds.). (1982). The pains of imprisonment Beverely Hills, California: Sage Publications. Karger, J. (1981). Burnout as alienation. Social Service Review, 55 pp. 270-283. Kobasa, S. (1979). Stressful life events, personality and health: an inquiry into hardiness. Journal of Personality and Social Psychology. 37, (1), 1·11. 136 Lombardo, L. (1981). Occupational stress in correction officers sources, coping strategies and implications. In S. Zimmerman & H. Miller (Eds.). Corrections at the Crossroads: designing policy, (pp.129-149), Beverly Hills, CA: Sage Publications. Lombardo, L. (1984). Stress, change and collective violence in prison. In R. Johnson & H. Toch (Eds.). The pains of imprisonment. (pp. 77-96) Beverely Hills, CA: Sage Publications. Louisiana State Penitentiary. (1980). Graveyard shift. Angolite, (pp.43-58). (From Custom Search: Abstracts, Juvenile Justice Clearinghouse/NCJRS 7060*) Marguez, E. (1982). Need-press congruence and attitudes toward job satisfaction and the alcoholic in staff of residential treatment programs. Unpublished doctoral dissertation, Loyola University, Chicago. Maslach, C. (1976). Burned-out. Human Relations, 15, pp. 16-22. Maslach, C., & Pines, A. (1977). The burnout syndrome in the day care setting. Child Care Quarterly,~ (2), 100-113. Maslach, C. (1978). The client role in staff burnout. Journal of Social Issues, 34 (4), 111-123. Maslach, C., & Jackson, E. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, ~. 99-113. Maslach, C., & Jackson, S. (1982). Burnout in health professions: a social psychological analysis. Jn Sanders & Suls (Eds.). Social psychology of health and illness. Hillsdale, N.J.: Erlbaum. Mattingly, M. (1977). Sources of stress and burnout in professional child care work. Child Care Quaterly, 6 (2), 127-137. McGrath, E. (Ed.). (1970). Social and psychological factors in stress. New York: Holt, Rinehart, & Winston. Morgenthau, E., & Morgenthau, J. (1980). Burnout: youth counsel. "Take this job and shove it". Burnout: a personal hazard. Journal of Correctional Education, 31 (3), 11-14. 137 Morgenthau, E., & Morgenthau, J. (1981). Burnout: youth counsel. a personal response. Journal of Correctional Education, 31 (4), 7-11. Myer, J. (1980). An exploratory nationwide survey of child care workers. Child Care Quarterly, 2 (1), 5-16. Newman, J. & Beehr, T. (1979). Personal and organizational strategies for handling job stress: a review of research and opinion. Personnel Psychology. 32, pp. 1-43. Peterson, N., & Houston, J. (1980). The prediction of correctional officer job performance: construct validation in an employment setting. (Technical report #53). Minneapolis, Minn.: Personnel Decisions Research Institute. Pines, A. (1983). On burnout and the buffering effects of social support. In B.A. Farber (Ed.), Stress and burnout in the human service professions, pp. 155-174. New York: Pergamon Press. Pines, A, & Maslach, C. (1980). Burnout: youth counsel. combatting staff burnout in a day care center: a case study. Child Care Quarterly, 2 (1), 5-16. Poole, E. & Regoli, R. (1980). Role stress, custody orientation and disciplinary actions a study of prison guards. Criminology, 18, (2), 215-226. (From Custom Search: Abstracts, Juvenile Justice Clearinghouse/NCJRS 70888) Reed, M. (1979). Stress in live-in child care. Child Care Quarterly, ~ (2), 114-120. Rindfleisch, N., & Rabb, J. (1984). Dilemmas in planning for the protection of children and youth in residential facilities. Child Welfare, 63 (3), 205-215. Rizzo, R., House, S., & Lirtzman, I. (1970). Role conflict and ambiguity in complex organizations. Aministrative Service Quarterly, 15, pp.150-164. Robinson, B. (1979). A two year follow-up study of ooale and female caregivers. Child Care Quarterly, ~ (4), 279-283. Rosefield, A. (1981). Self-identified stressors among

Organizing Routinely Collected Computerized Data Bases for Evaluations of Social Care Systems.

Abstract: This article describes statistical techniques for analyzing data collected by management information systems developed to gather information about children in foster care. The techniques permit comparison of the performance of service providers in arranging for the discharge of children from care. The approach involves the application of both traditional statistical techniques and recently developed techniques of exploratory data analysis.

Cellular performance evaluation tools and techniques

Abstract: Cellular mobile telephone service has been available on a commercial basis for over two years. As more systems go into service, and more markets contain competing systems, the emphasis of the service provider has begun to shift from the predictive tools used for the initial layout of the system to methods of obtaining and maintaining optimal performance of their growing systems. Performance analysis tools in the field are necessarily restrictive than in a laboratory. However the performance of the system in the real environment and with the load offered by the actual subscriber base directly impacts service quality and thus the service providers profitability. The need for performance data from the field should be anticipated in the design of the cellular systems and the ability to collect key performance data provided. The authors have worked with various AUTOPLEXTMcellular system operators in determining performance criteria and developing off-line analysis tools which process the collected performance data to make the analysis task easier. This paper describes some of the raw performance data available in an AUTOPLEXTMsystem, discusses the data analysis tools which have been developed, and gives examples of how these tools can be used to improve system performance from the point of view of both the mobile subscriber and the service provider.

Community-Based Services: The Impact on Mothers of Children with Disabilities

Abstract: Harsh economic realities in welfare service provision, coupled with current professional and administrative ideologies have met at the same point in time These ideologies are based on the fostering of community-oriented approaches to the delivery of services for people with disabilities However, in the implementation of such a model, service providers must be aware of the underlying assumptions about the status of women in society Consideration needs to be given to current feminist ideologies about women's roles so that mothers of children with a disability have available to them the same opportunities that exist for other women in our society

Privatization of Social Services: Time to Move the Debate along

Abstract: In 'Privatized Social Service Systems: Are There Any Justifications,' Douglas McCready (1986) purports to refute arguments I made in an earlier article (Hurl, 1984) which explored the usefulness of the theory of Interest-Group Liberalism (Lowi, 1969) in understanding the relationships between government and nongovernment service providers, and the persistence of service delivery problems within the heavily privatized Ontario children's services system Unfortunately, in developing his critique, McCready has lost the gist of my original argument, believing, instead, that I argued privatization 'has led to' numerous problems within Ontario children's services, and that these problems can be eliminated by the 'nationalization' of the children's services system Given this discrepancy, I urge interested readers to gauge the accuracy of McCready's observations after a careful rereading of my earlier work For the present, and in the interests of furthering debate on the issue of privatization, I shall forego comment on McCready's representation of my work and address the case which he makes for the continuance of privatization McCready does not articulate the framework in which his views are to be understood However, three themes run throughout his paper: 1) competition among nongovernment organizations is the most efficient means of distributing social services; 2) voluntary nongovernment organizations are the agencies of choice in a privatized social service system; and 3) monitoring and a good funding formula are the essential requirements for making a privatized system work These themes correspond with a view of service delivery which conforms to what has elsewhere been defined as a 'quasi-public model' of service provision (Hurl and Tucker, 1986) In such a model, social services are provided through a system comprised of numerous nongovernment organizations which compete for funding and, frequently, for clientele Services in this system can be purchased directly by consumers or, for those lacking their own resources, acquired with government or charitable vouchers, cash transfers or service credit cards Most services, however, are provided through third party purchase of service contracts whereby government makes direct payments to service organizations for the provision of agreed-upon services to consumers In such an arrangement, government functions as the major purchaser of services in a market which consists of competing nongovernment service suppliers McCready's vision of a privatized system is one version of the foregoing model The primary point of distinction is that the competing nongovernment organizations are voluntary as

From Protocol Specification to Implementation and Test

Abstract: Any liability, including liability for infringement of any proprietary rights, relating to use of information in this document is disclaimed. No license, express or implied, by estoppels or otherwise, to any intellectual property rights are granted herein. This document is an intermediate draft for comment only and is subject to change without notice. No products should be designed based on this document.

Perceptions of Losses in the Later Years

Abstract: In times of need older adults frequently seek help from service providers of religious organizations. A survey of 983 older adults and 447 service providers from religious organizations revealed that the perceptions of the service providers differ significantly from the perceptions of the older adults regarding the seriousness of losses experienced in the later years. Results of the study suggest new opportunities for older adults to become proactive and for service providers to examine preservice and in-service education.

The Computer in Speech–Language Pathology: A Review of the Literature

Abstract: This chapter presents a perspective in regard to using computers in speech and language pathology. A review of the literature on computer utilization in communication disorders is, overall, an experience that is reassuring to the professional in the field. From the beginning, computer utilization in communication disorders has been marked by a satisfying blend of creativity and common sense. This has been, in large measure, because of the fact that the developments have been initiated by people within the field. The field of education has been criticized widely for the generally poor quality of the educational software that currently exists in the marketplace. Much of it was the result of the software developed by computer programmers who knew a great deal about computers, but very little about the learning process. One of the greatest strengths of the computer is its capacity for retaining large amounts of information. Creating, storing, and retrieving information are critical to almost all phases of a clinical or administrative operation. It concludes that the field of communication disorders has been fortunate to have the right mixture of professional involvement, support from the professional association, and involvement of materials publishers in the initial stages of software development. If the trend continues, the profession will find itself among the leaders in service providers in the behavioral sciences.

Theeffectsofperformancefeedbackon thesafetyof clientliftingand transfer

Abstract: Individual written andverbal performance feedback wasexamined todetermine itsinfluence on thesafety withwhichphysically disabled clients weretransferred. Twoclient-transfer techniques weretask analyzed andsixdirect service providers' on-the-job performance wasmeasured weekly. A multiple baseline across settings andsubjects wasusedtoevaluate effects ofthefeedback. Consumer satisfaction andthecosts oftheprocedures werealso assessed. Results showed that feedback wasconsistently followed byimprovements insafe performance. Theseimprovements tended tomaintain asfeedback wasfaded. Participants favorably rated thefeedback procedure and consistently recommended its usewithother staff. DESCRIPTORS:feedback, prevention, safety, staff management, task analysis