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Service provider

About: Service provider is a research topic. Over the lifetime, 55107 publications have been published within this topic receiving 894381 citations. The topic is also known as: external service provider & internal service provider.


Papers
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Journal ArticleDOI
TL;DR: In this paper, the authors developed a model that relates offline channel satisfaction to perceptions about a new self-service channel and found that the negative relationship between online channel satisfaction and perceived usefulness is significantly stronger for men, older people, and less experienced Internet users.
Abstract: In this article, the authors propose that in a multichannel environment, evaluative conflicts (dissynergies) between service channels exist. Building on status quo bias theory, they develop a model that relates offline channel satisfaction to perceptions about a new self-service channel. Data were collected from 639 customers currently using offline investment banking. Results show that offline channel satisfaction reduces the perceived usefulness and enhances the perceived risk of the online channel. These inhibiting effects represent a status quo bias. Trust in the bank shows both adoption-enhancing effects and an adoption-inhibiting effect. Finally, the negative relationship between offline channel satisfaction and perceived usefulness is significantly stronger for men, older people, and less experienced Internet users. This study has both theoretical and managerial relevance as it helps to understand consumer behavior in multichannel environments and provides implications for the design of multichannel service strategies.

179 citations

Patent
24 Mar 2010
TL;DR: In this article, a workflow server can satisfy requests by assigning tasks to different service providers that provide software services, each of the tasks can be assigned to corresponding ones of the software services.
Abstract: A workflow server can receive requests, each for a business process workflow conforming to a business process model. Each business process workflow can include a set of interdependent tasks. The workflow server can satisfy received requests by assigning tasks to different service providers that provide software services. Each of the tasks can be assigned to corresponding ones of the software services. For each task, the workflow server can also defines an allocated cost per software service, and a time allocation per software service for completing the corresponding one of the tasks. Different service providers, including those assigned to tasks, can receive information for ones of the tasks not directly assigned to them by the workflow server. The different service providers can then bid on these tasks. Wherein when bids are won, tasks for a business process flow can be reassigned based on winning bids.

179 citations

Patent
30 Nov 2001
TL;DR: In this paper, a multi-factor rate analysis system and method for analyzing service plan rates, service providers, and savings other information is provided, which may be used to identify one or more rate plans that are advantageous to a user, enable the user to select from the identified plans, facilitate the ability of user to switch from one rate plan to another and provide other benefits and advantages.
Abstract: A multi-factor rate analysis system and method for analyzing service plan rates, service providers, and savings other information is provided. Rate information may be based on one or more of historical and other user specific usage information and preferences, current rate information for one or more services as well as other information. This information may be used to identify one or more rate plans that are advantageous to a user, enable the user to select from the identified plans, facilitate the ability of the user to switch from one rate plan to another and provide other benefits and advantages.

179 citations

Journal ArticleDOI
TL;DR: In this paper, a new approach for managing outsourcing processes is presented, which can be easily adapted to different application fields, with the main aim of managing strategic decisions, economic factors and human resources.
Abstract: Outsourcing is a management approach by which an organization delegates some non‐core functions to specialized and efficient service providers. In the era of “global market” and “e‐economy”, outsourcing is one of the main pillars of the new way to conceive the relationships among companies. Despite outsourcing large diffusion, huge business cases and big deals of documentation available on network or press, there is no structured procedure able to support the govern of the evolution of a generic outsourcing process. In accordance with the principles of total quality management, this paper describes a proposal of a new approach for managing outsourcing processes. The model, which can be easily adapted to different application fields, has been conceived with the main aim of managing strategic decisions, economic factors and human resources. The approach is supported by different decision and analysis tools, such as benchmarking techniques, multiple criteria decision aiding (MCDA) methods, cost analysis, and other process‐planning methodologies. An application of the method to a real case is also provided.

179 citations

Journal ArticleDOI
TL;DR: In this paper, the assessment of service quality as perceived by consumers is examined, and the authors identify and rank the attributes for good and poor quality of five selected types of services: physician service, retail banking, auto maintenance, college/university, and fast food.
Abstract: Examines the assessment of service quality as perceived by consumers. Identifies and ranks the attributes for good and poor quality of five selected types of services. The five types of services considered in this study are physician service, retail banking, auto maintenance, college/university, and fast food. The findings indicate that consumers have well‐conceived ideas about service quality, and that certain quality attributes are considered important for most types of services. Interestingly, finds that some attributes seem to have effects similar to Herzberg′s hygiene factors, i.e. the absence of certain attributes may lead consumers to perceive service quality as poor. However, the presence of these attributes may not substantially improve the perceived quality of the service. Also suggests that most customers would be willing to trade some convenience for a price break, and that the behaviour, skill level and performance of service employees are key determinants of perceived quality of services. Th...

179 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
20251
20241
2023732
20221,673
20211,969
20202,684