Service provider

About: Service provider is a research topic. Over the lifetime, 55107 publications have been published within this topic receiving 894381 citations. The topic is also known as: external service provider & internal service provider.

Measuring the Performance of the Hollow State

Abstract: IllustrationsAcknowledmentsAbbreviations and Acronyms 1. Introduction: Federal Performance Measurement 2. Setting the Stage: Third Parties, Fiscal Federalsim, and Accountability 3. Performance Measurement as Political and Administrative Reform 4. Performance as Grants to Third-Party Service Providers: The Health Resources and Services Administration 5.Performance as the Provision of Health Financial Security: The Centers for Medicare and Medicaid 6. Performance as Grants to Third Party Research Providers: The National Institutes of Health 7. Measuring the Health Performance of Sovereign Tribes as Third Parties: The Indian Health Service 8. Performance as Regulation: The Food and Drug Administration 9. Measuring Performance and Results in Theory and Practice 10. After the Government Performance and Results Act: Performance Measurement, Performance Budgeting, and Performance Management APPENDIXES A: Discussion Guide B: Science Advance from the National Institute of Mental Health FY2000 C: Science Capsule from the National Instistute of Mental Health FY2000 D: Stories of Discovery from the National Institute of Mental Health FY2001 E: The Conduct of Research References Index

Recovery Voice and Satisfaction After Service Failure An Experimental Investigation of Mediating and Moderating Factors

Abstract: Past research studies on service failures and recovery have conceptualized “voice” in terms of customers having an opportunity to air complaints after failures occur. In contrast, the authors introduce the concept of recovery voice , which entails a service provider asking a customer (after a failure has occurred) what the firm can do to rectify the problem. In a scenario-based experiment carried out in an airline setting and in a hotel setting with 216 and 208 participants, respectively, it was found that customers perceived greater procedural justice when offered recovery voice, which resulted in higher overall postfailure satisfaction. It was shown that perceived procedural justice mediated the effect of recovery voice on overall satisfaction. Furthermore, recovery voice had a greater impact on perceived procedural justice for established customers with long transaction histories than for new ones with short transaction histories. Managerial and research implications based on these findings are also pr...

An integrative model of trust on IT outsourcing: Examining a bilateral perspective

Abstract: Trust has been considered a central aspect of successful IT outsourcing. Although a great deal of interest in trust has been described, there are very few theoretical models in the IT outsourcing literature to explain mutual trust, its role, and its impact in IT outsourcing. This study proposes a trust-based relationship research model to assess the perceived IT outsourcing success in terms of (1) mutual trust with its temporal dimension of initial trust and initial distrust, and (2) knowledge sharing with the moderating effect of mutual dependency. This model was then validated and applied in a study involving organizations in Korea. The data was collected and analyzed to understand initial trust, initial distrust, knowledge sharing, and mutual dependency as contributing factors to success in IT outsourcing. The results show that mutual trust between the service receiver and provider is very important for knowledge sharing and outsourcing success, and is affected by the initial perception to each other's partner at the beginning of the outsourcing process. Interestingly, this study also shows that initial trust is considered a significant factor in the perception of mutual trust from the service receiver's perspective, but not from the service provider's viewpoint. The results help extend our understanding of critical success factors in outsourcing success and of different standpoints between the service receiver and provider.

SDMSim: A manufacturing service supply–demand matching simulator under cloud environment

Abstract: Nowadays, with the introduction and application of new information technologies in manufacturing, various advanced manufacturing modes and national strategies have been put forward and paid more and more attention, such as Industry 4.0, Industrial Internet, Cyber-Physical System or Cyber Manufacturing, Made in China 2025, Internet Plus Manufacturing, Cloud Manufacturing, etc. For these modes and strategies, how to realize the effective and intelligent supply–demand matching (SDM) of various manufacturing resources and capabilities (MR&C) in the form of service is one of the common issues and aims. In order to provide a uniformed research platform for related researchers both in academic and industry, the concept of manufacturing service SDM simulator (SDMSim) is proposed in this paper. A hypernetwork based architecture for the simulator is designed, as well as its seven key functions and subsystems, including manufacturing service management, manufacturing task management, manufacturing service SDM hypernetwork, manufacturing service SDM problem formulation and configuration, matching and scheduling algorithms/strategies selection and design, statistical analysis, and visualization. It illustrates that SDMSim has the potential to serve the users of manufacturing service provider, manufacturing service consumer, manufacturing service operator in the field of SoM, as well as the related researchers.

Sampling for Passive Internet Measurement: A Review

Abstract: Sampling has become an integral part of passive network measurement. This role is driven by the need to control the consumption of resources in the measurement infrastructure under increasing traffic rates and the demand for detailed measurements from applications and service providers. Classical sampling methods play an important role in the current practice of Internet measurement. The aims of this review are (i) to explain the classical sampling methodology in the context of the Internet to readers who are not necessarily acquainted with either, (ii) to give an account of newer applications and sampling methods for passive measurement and (iii) to identify emerging areas that are ripe for the application of statistical expertise.