Service provider

About: Service provider is a research topic. Over the lifetime, 55107 publications have been published within this topic receiving 894381 citations. The topic is also known as: external service provider & internal service provider.

Method and system for a runtime user account creation operation within a single-sign-on process in a federated computing environment

Abstract: A method, system, apparatus, and computer program product are presented to support computing systems of different enterprises that interact within a federated computing environment. Federated single-sign-on operations can be initiated at the computing systems of federation partners on behalf of a user even though the user has not established a user account at a federation partner prior to the initiation of the single-sign-on operation. For example, an identity provider can initiate a single-sign-on operation at a service provider while attempting to obtain access to a controlled resource on behalf of a user. When the service provider recognizes that it does not have a linked user account for the user that allows for a single-sign-on operation with the identity provider, the service provider creates a local user account. The service provider can also pull user attributes from the identity provider as necessary to perform the user account creation operation.

Systems and methods for managing contact information

Abstract: A method and system for secure management of contact information is disclosed. A service provider (17) maintains a database (16) with subscribers' updated contact information, such as address book entries and other personal and business information. When a user's information changes, subscribers on a recipient list are automatically updated without any user intervention. The subscribers' anonymity is assured by correlating contact information in the provider's database with encrypted subscriber ID's, such as hashed e-mail addresses.

Determinants of Relationship Quality and Loyalty in Personalized Services

Abstract: The study adopts a relationship perspective to examine and better understand customers' interactions with service firms' contact personnel, physical environment and customer environment and their influence on the relationship quality, that is trust and satisfaction, and consequently loyalty. The conceptual model, which integrates relational and evaluative perspectives, is validated in the Asian context of personalized service through findings from a survey of 325 respondents. The findings at the aggregate level indicate that while the physical environment is an important determinant of both trust and satisfaction in personalized service encounters, the customer environment influences only satisfaction but not trust. Service contact personnel's friendliness and knowledge of customers strongly influence relationship quality; while expertise, similarity and disclosure influence trust but not satisfaction. Both relationship trust and satisfaction were found to significantly influence loyalty to the service provider. At the disaggregate level, trust was found to be a stronger predictor of loyalty for high-end service providers while satisfaction was a stronger predictor of loyalty for low-end service providers. The implications for high-end and low-end service providers to enhance loyalty by strategically leveraging on key customer-firm antecedents of relationship trust and satisfaction are discussed.

Integrated messaging, contacts, and mail interface, systems and methods

Abstract: Systems and methods for integrating and aggregating content for a mobile device are provided. Electronic content gathered from service providers over a network is presented in an intuitive, efficient and effective manner to easily allow a mobile device user seamless access to a variety of electronic content and functionality. An integrated message system for organizing information for registered accounts on a mobile device is also provided. The system includes an aggregated content interface presenting a number of service provider indicators. The system also includes submenus corresponding to each of the service provider indicators of the aggregated content interface. Each of the submenus includes a plurality of tabbed interfaces that replicate the functionality of a service provider.

Service provider optimization of content management

Abstract: A system and method for monitoring the performance associated with fulfilling resource requests and determining optimizations for improving such performance are provided. A processing device obtains and processes performance metric information associated with processing a request for an original resource and any embedded resource. The processing device uses the processed performance metric information to determine a set of service providers for alternatively hosting, processing, and/or transmitting at least a portion of the original resource and/or any embedded resources. In some embodiments, in making such a determination, the processing device assesses performance metric information collected and associated with subsequent resource requests for the original resource and any embedded resources using each of a variety of alternative set(s) of service providers. Aspects of systems and methods for generating recommendations associated with monitoring the operation and performance of service providers with respect to specific resource requests are also provided.