Topic
Service provider
About: Service provider is a research topic. Over the lifetime, 55107 publications have been published within this topic receiving 894381 citations. The topic is also known as: external service provider & internal service provider.
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10 Sep 1996TL;DR: In this article, the authors present a method and apparatus for transparently providing a remote node with mobile network functionality, where the service provider generates an authentication request on behalf of the remote node to obtain access to the home network.
Abstract: A method and apparatus for transparently providing a remote node with mobile network functionality. One embodiment of the present invention includes a remote node contacting a service provider to establish a remote connection with a home network. In response, the service provider generated an authentication request, on behalf of the remote node to obtain access to the home network. The service provider then sends the authentication request to an authentication server residing at the home network. The service provider then establishes, on behalf of the remote node, a remote connection between the remote node and the home network to enable packets to be transferred between the remote node and the home network.
154 citations
TL;DR: In this paper, the authors proposed and tested a model of travelers' self-service technology adoption to explain why travelers choose selfservice technologies over service staff, showing the differently conceptualized role of the customer's desire for interaction.
154 citations
TL;DR: In this article, the authors examined the effect of the Covid-19 pandemic on the sharing economy activities and explored the SE phenomenon based mainly on the following themes: anxiety, cancelation, job loss, income reduction, hygiene and safety, overcoming strategy, and outcomes.
154 citations
12 Jun 2008
TL;DR: This paper addresses the main challenging issues that need to be explored to provide an integrated technical and business infrastructure for the Internet of Service.
Abstract: The Internet and the Web have extended traditional business networks by allowing a Web of different digital resources to work together to create value for organizations. The most industrialized countries have entered a post-industrial era where their prosperity is largely created through a service economy. There is a clear transition from a manufacturing based economy to a service based economy. From the technological perspective, the development of Web-based infrastructures to support and deliver services in this new economy raises a number of challenges. From a business perspective, there is the need to understand how value is created through services. In this paper, we describe how we propose to address these two perspectives and realize the vision of the Internet of Services (IoS), where Web-based IT-supported service ecosystems form the base of service business value networks. This paper addresses the main challenging issues that need to be explored to provide an integrated technical and business infrastructure for the Internet of Service.
154 citations
TL;DR: In this article, the authors propose a service logic model as a managerial tool for tackling cross-functional issues embedded in service systems and propose a step-by-step template for using service logic to achieve the fundamental grass-root integration required in the creation of outcomes valued for customers.
Abstract: Offers a “service logic model” as a managerial tool for tackling cross‐functional issues embedded in service systems. Uncovers and describes the logical components inherent in the three key service management functions – marketing, operations and human resources‐and suggests that the real management challenge, above and beyond cross‐functional co‐ordination, is integration of these components as the real drivers of service experience. A step‐by‐step template is offered for using service logic to achieve the fundamental grass roots integration required in the creation of outcomes valued for customers.
154 citations