Service provider

About: Service provider is a research topic. Over the lifetime, 55107 publications have been published within this topic receiving 894381 citations. The topic is also known as: external service provider & internal service provider.

Engagement with Non‐State Service Providers in Fragile States: Reconciling State‐Building and Service Delivery

Abstract: The OECD questions whether non-state services in fragile states may delegitimise the state in the eyes of citizens, arguing that ‘state-building’ depends on governments’ engagement in service management. This article reviews the available evidence to identify what types of engagement are feasible and most likely to contribute to service delivery, or not to damage it. It considers the capacity requirements and the risks associated with state intervention through policy formulation, regulation, contracting and mutual agreements, and concludes by identifying ways of incrementally involving the state, beginning with activities that are least likely to do harm to non-state provision.

PolyViNE: policy-based virtual network embedding across multiple domains

Abstract: Intra-domain virtual network embedding is a well studied problem in the network virtualization literature. For most practical purposes, however, virtual networks (VNs) must be provisioned across heterogeneous administrative domains managed by multiple infrastructure providers (InPs).In this paper we present PolyViNE, a policy-based inter-domain VN embedding framework that embeds end-to-end VNs in a decentralized manner. PolyViNE introduces a distributed protocol that coordinates the VN embedding process across participating InPs and ensures competitive prices for service providers (SPs), i.e., VN owners. We also present a location aware VN request forwarding mechanism -- based on a hierarchical addressing scheme (COST) and a location awareness protocol (LAP) -- to allow faster embedding and outline scalability and performance characteristics of PolyViNE using quantitative and qualitative evaluations.

Challenges of massive access in highly dense LTE-advanced networks with machine-to-machine communications

Abstract: Machine-to-machine wireless systems are being standardized to provide ubiquitous connectivity between machines without the need for human intervention. A natural concern of cellular operators and service providers is the impact that these machine type communications will have on current human type communications. Given the exponential growth of machine type communication traffic, it is of utmost importance to ensure that current voice and data traffic is not jeopardized. This article investigates the limits of machine type communication traffic coexisting with human communication traffic in LTE-A networks, such that human customer churn is minimized. We show that under proper design, the outage probability of human communication is marginally impacted whilst duty cycle and access delay of machine type communications are reasonably bounded to ensure viable M2M operations.

Trust and reputation systems

Abstract: There are currently very few practical methods for assessing the quality of resources or the reliability of other entities in the online environment. This makes it difficult to make decisions about which resources can be relied upon and which entities it is safe to interact with. Trust and reputation systems are aimed at solving this problem by enabling service consumers to reliably assess the quality of services and the reliability of entities before they decide to use a particular service or to interact with or depend on a given entity. Such systems should also allow serious service providers and online players to correctly represent the reliability of themselves and the quality of their services. In the case of reputation systems, the basic idea is to let parties rate each other, for example after the completion of a transaction, and use the aggregated ratings about a given party to derive its reputation score. In the case of trust systems, the basic idea is to analyse and combine paths and networks of trust relationships in order to derive measures of trustworthiness of specific nodes. Reputation scores and trust measures can assist other parties in deciding whether or not to transact with a given party in the future, and whether it is safe to depend on a given resource or entity. This represents an incentive for good behaviour and for offering reliable resources, which thereby tends to have a positive effect on the quality of online markets and communities. This chapter describes the background, current status and future trend of online trust and reputation systems.

Service Quality: The Impact of Frequency, Timing, Proximity, and Sequence of Failures and Delights

Abstract: Service delivery often involves a series of events or stages of exchange between a service provider and its customer. At each stage, performance can meet, exceed, or fall below the customer's expectations. This article contributes to the literature by examining how the patterns of distribution (frequency, timing, proximity, and sequence) of service failures and delights affect customers' perceptions of service quality. The authors propose a conceptual model based on mental accounting principles derived from prospect theory and develop a series of research propositions to explicate the links between distribution patterns of service failures/delights and service quality perceptions. The study integrates prospect theory with service encounter research and provides a comprehensive theory-driven platform for exploring the impact of various service failure and delight distribution patterns. In addition, it offers important managerial implications for service design and resource allocation regarding when, how of...