Topic
Service provider
About: Service provider is a research topic. Over the lifetime, 55107 publications have been published within this topic receiving 894381 citations. The topic is also known as: external service provider & internal service provider.
Papers published on a yearly basis
Papers
More filters
TL;DR: In this paper, the authors provide a perspective on the nature of service infusion in manufacturing companies based on a case analysis in the context of a maintenance management solution for industrial production equipment.
Abstract: Purpose – To provide a perspective on the nature of service infusion in manufacturing companies based on a case analysis in the context of a maintenance management solution for industrial production equipment.Design/methodology/approach – The paper first discusses how manufacturers becoming service providers is treated in the literature. Next, a qualitative single‐case study is reported, in which a troublesome business concept was surveyed through 35 thematic focus group interviews. The analysis revealed a set of challenges that were compared to arrive at a conclusion, the paradox.Findings – The findings suggest that many challenges stemmed from the manufacturing‐oriented way of doing business. This further indicates that the common implicit view, that manufacturers can shift to service provision steadily, by adding service offerings to their total offering one by one, may actually be hazardous.Research limitations/implications – The limitations are based on the methodology. First, the case study focuses ...
559 citations
TL;DR: A repeated game among primary service providers is formulated to show that the collusion can be maintained if all of thePrimary service providers are aware of this punishment mechanism, and therefore, properly weight their profits to be obtained in the future.
Abstract: We address the problem of spectrum pricing in a cognitive radio network where multiple primary service providers compete with each other to offer spectrum access opportunities to the secondary users. By using an equilibrium pricing scheme, each of the primary service providers aims to maximize its profit under quality of service (QoS) constraint for primary users. We formulate this situation as an oligopoly market consisting of a few firms and a consumer. The QoS degradation of the primary services is considered as the cost in offering spectrum access to the secondary users. For the secondary users, we adopt a utility function to obtain the demand function. With a Bertrand game model, we analyze the impacts of several system parameters such as spectrum substitutability and channel quality on the Nash equilibrium (i.e., equilibrium pricing adopted by the primary services). We present distributed algorithms to obtain the solution for this dynamic game. The stability of the proposed dynamic game algorithms in terms of convergence to the Nash equilibrium is studied. However, the Nash equilibrium is not efficient in the sense that the total profit of the primary service providers is not maximized. An optimal solution to gain the highest total profit can be obtained. A collusion can be established among the primary services so that they gain higher profit than that for the Nash equilibrium. However, since one or more of the primary service providers may deviate from the optimal solution, a punishment mechanism may be applied to the deviating primary service provider. A repeated game among primary service providers is formulated to show that the collusion can be maintained if all of the primary service providers are aware of this punishment mechanism, and therefore, properly weight their profits to be obtained in the future.
557 citations
Book•
04 Sep 2009
TL;DR: This book, written by recognized authorities in the tech security world, addresses issues that affect any organization preparing to use cloud computing as an option and provides the detailed information on cloud computing security that has been lacking, until now.
Abstract: This book, written by recognized authorities in the tech security world, addresses issues that affect any organization preparing to use cloud computing as an option. Cloud computing has emerged as a popular way for corporations to save money that would otherwise go into their IT infrastructure. However, along with the promise of cloud computing there has also been considerable skepticism about the type and extent of security and privacy that these services provide. Cloud Security and Privacy walks you through the steps you need to take to ensure your web applications are secure and your data is safe, and addresses regulatory issues such as audit and compliance. Ideal for IT personnel who need to deliver and maintain applications in the cloud, business managers looking to cut costs, service providers, and investors, this book provides the detailed information on cloud computing security that has been lacking, until now.
555 citations
TL;DR: Co-teaching as discussed by the authors is the sharing of instruction by a general education teacher and a special education teacher or another specialist in general education class that includes students with disabilities, is a relatively recent application.
Abstract: Although collaboration among service providers has been a hallmark of special education almost since its inception, co-teaching, the sharing of instruction by a general education teacher and a special education teacher or another specialist in a general education class that includes students with disabilities, is a relatively recent application. As a result of recent federal legislation and related policy changes, co-teaching has evolved rapidly as a strategy for ensuring that these students have access to the same curriculum as other students while still receiving the specialized instruction to which they are entitled. Despite considerable enthusiasm expressed by those who write about co-teaching and those who implement it, co-teaching illustrates the complexity of conceptualizing and studying collaboration in special education. Most inquiry on co-teaching has emphasized co-teachers' roles and relationships or program logistics rather than demonstrating its impact on student achievement and other key out...
549 citations
TL;DR: In this paper, the authors posit a contingency model of trust, suggesting that the effects of the above variables on trust are moderated by length of the customer/service provider relationship, and demonstrate how service representatives and firms can work toward the establishment of trust with their clients under varying market conditions.
Abstract: Trust is a key factor in the establishment of long‐term relationships between service representatives and their customers. Prior research has documented that both “person‐related” (e.g. empathy, politeness and customer/service representative similarity) and “offer‐related” (customization, competence, reliability and promptness) service representative characteristics have an impact on trust. However, the relative importance of these characteristics, and in some cases the direction of their relationships with trust, has varied across studies. In this paper, we posit a contingency model of trust, suggesting that the effects of the above variables on trust are moderated by length of the customer/service provider relationship. Our model is tested in a business‐to‐business context by means of a mail survey involving 677 small business owners. The small business owners provided data about their relationships with their insurance industry service providers. Our results demonstrate how service representatives and firms can work toward the establishment of trust with their clients under varying market conditions.
546 citations