Service provider

About: Service provider is a research topic. Over the lifetime, 55107 publications have been published within this topic receiving 894381 citations. The topic is also known as: external service provider & internal service provider.

Reliable QoS monitoring based on client feedback

Abstract: Service-level agreements (SLAs) establish a contract between service providersand clients concerning Quality of Service (QoS) parameters. Without properpenalties, service providers have strong incentives to deviate from theadvertised QoS, causing losses to the clients. Reliable QoS monitoring (andproper penalties computed on the basis of delivered QoS) are thereforeessential for the trustworthiness of a service-oriented environment. In thispaper, we present a novel QoS monitoring mechanism based on quality ratings from theclients. A reputation mechanism collects the ratings and computes theactual quality delivered to the clients. The mechanism provides incentives forthe clients to report honestly, and pays special attention to minimizing costand overhead1.

Drivers of customers' cross‐buying intentions

Abstract: Why do some customers cross‐buy different services from the same provider while others are less disposed to do so? The present research examines the drivers of the customers’ cross‐buying intentions for services Cross‐buying refers to the customer's practice of buying additional products and services from the existing service provider in addition to the ones s/he currently has The results obtained from two samples of service consumers indicate that the customers’ cross‐buying intentions are primarily associated with image conflicts about the provider's abilities to deliver high‐quality services from different service activities, and the perceived convenience of cross‐buying from the same provider Customers’ experiences with the service provider have a weaker or marginal effect on cross‐buying

Global secure service provider directory

Abstract: Systems and methods enable members of a secure transaction network to readily identify the appropriate trusted service manager (TSM) to support a particular transaction. A global directory of TSM providers is provided that a secure service provider can use for determining which TSM provider is the authorized manager of a security domain for the particular transaction. In aspect the directory of TSM providers may be stored within a mobile device secure element. In another aspect, the directory of TSM providers may be stored in a central TSM repository. In a further aspect, the directory of TSM providers may be distributed among a number of secondary TSM repositories. The appropriate TSM may be identified based upon a secure element identifier and an application identifier provided by a secure element as part of the transaction. Communication of the identifiers from mobile devices may be via cellular or near field communication links.

Slicing home networks

Abstract: Despite the popularity of home networks, they face a number of systemic problems: (i)Broadband networks are expensive to deploy; and it is not clear how the cost can be shared by several service providers; (ii) Home networks are getting harder to manage as we connect more devices, use new applications, and rely on them for entertainment, communication and work|it is common for home networks to be poorly managed, insecure or just plain broken; and (iii) It is not clear how home networks will steadily improve, after they have been deployed, to provide steadily better service to home users.In this paper we propose slicing home networks as a way to overcome these problems. As a mechanism, slicing allows multiple service providers to share a common infrastructure; and supports many policies and business models for cost sharing. We propose four requirements for slicing home networks: bandwidth and traffic isolation between slices, independent control of each slice, and the ability to modify and improve the behavior of a slice. We explore how these requirements allow cost-sharing, outsourced management of home networks, and the ability to customize a slice to provide higher-quality service. Finally, we describe an initial prototype that we are deploying in homes.

Regaining Service Customers Costs and Benefits of Regain Management

Abstract: Service markets are increasingly competitive while at the same time customer loyalty decreases. To succeed in these markets, service providers have to address not only prospects and existing customers but also lost customers as a distinct target group for their customer management. This article develops a conceptual basis for “regain management” aimed at winning back customers who either give notice to terminate the business relationship or whose relationship has already ended. Regain management offers service providers profitable acquisition by adopting a specific management process consisting of regain analysis, regain actions, and regain controlling. Essential for this process is a customer database that allows segmentation of lost customers and a segment-specific variation of regain dialogues and regain offers.