Topic
Service provider
About: Service provider is a research topic. Over the lifetime, 55107 publications have been published within this topic receiving 894381 citations. The topic is also known as: external service provider & internal service provider.
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TL;DR: The goal of this article is to compare the approaches to QoS description in the literature, where several models and metamodels are included, and to analyze where the need for further research and investigation lies.
Abstract: Quality of service (QoS) can be a critical element for achieving the business goals of a service provider, for the acceptance of a service by the user, or for guaranteeing service characteristics in a composition of services, where a service is defined as either a software or a software-support (i.e., infrastructural) service which is available on any type of network or electronic channel. The goal of this article is to compare the approaches to QoS description in the literature, where several models and metamodels are included. consider a large spectrum of models and metamodels to describe service quality, ranging from ontological approaches to define quality measures, metrics, and dimensions, to metamodels enabling the specification of quality-based service requirements and capabilities as well as of SLAs (Service-Level Agreements) and SLA templates for service provisioning. Our survey is performed by inspecting the characteristics of the available approaches to reveal which are the consolidated ones and which are the ones specific to given aspects and to analyze where the need for further research and investigation lies. The approaches here illustrated have been selected based on a systematic review of conference proceedings and journals spanning various research areas in computer science and engineering, including: distributed, information, and telecommunication systems, networks and security, and service-oriented and grid computing.
397 citations
Book•
17 Sep 1990
TL;DR: In this article, the authors show how breakthrough managers with an intuitive understanding of the "self-reinforcing management cycle" have developed a strategic service vision, built loyalty, and positioned their service more successfully than their competitors.
Abstract: What do Citicorp, UPS, and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently exceeding customer needs and expectations, thus forcing their competitors to either adapt or fail. With detailed case studies of Nordstrom, American Airlines, McDonald's and dozens of other companies, service management experts Heskett, Sasser and Hart show exactly how breakthrough managers - with an intuitive understanding of the "self-reinforcing management cycle" have development a strategic service vision, built loyalty, and positioned their service more successfully than their competitors.
396 citations
Patent•
04 Dec 1997
TL;DR: In this paper, an interactive information distribution system (100) includes service provider equipment for generating an information stream that is coupled to an information channel and transmitted to subscriber equipment (124).
Abstract: An interactive information distribution system (100) includes service provider equipment for generating an information stream that is coupled to an information channel and transmitted to subscriber equipment (124). The service provider also generates a command signal that is coupled to a command channel and transmitted to the subscriber equipment (124). The service provider also receives information manipulation requests from the subscriber via a back channel (109). A communication network (110) supporting the information channel, command channel and back channel is coupled between the service provider equipment and the subscriber equipment (124).
395 citations
Patent•
07 Apr 2000
TL;DR: In this paper, an internet-based document management system is described, where an electronic document may be stored on an internet accessible server and accessed using a previously known web browser, downloaded for review or manipulation, and then returned to the server for access by further users.
Abstract: An internet-based document management system (17) and methods are provided wherein an electronic document may be stored on an internet-accessible server (20) and accessed using a previously known web browser, downloaded for review or manipulation, and then returned to the server for access by further users. The server is programmed to provide a plurality of services supported by a common database (25) and a document store (30), including storage and retrieval services, an electronic document delivery service, a document distribution service, a collaborative file sharing service and a workflow service. The system preferably also is programmed with a security function, a filtering function, accounting functions that enable detailed accounting of transactions occuring on the system, and a customization function that permits multiple service providers to utilize the common document management services of a server, while presenting end-users with distinct dedicated websites.
395 citations
TL;DR: In this article, the authors investigated the influence of justice on measures of customer satisfaction within a hotel setting and found that satisfaction varied significantly depending on the various combinations of service recovery measures, such as the level of concern shown by the service provider, the degree of 'voice' given to the customer, and the type of compensation.
393 citations