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Service provider

About: Service provider is a research topic. Over the lifetime, 55107 publications have been published within this topic receiving 894381 citations. The topic is also known as: external service provider & internal service provider.


Papers
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Patent
02 Aug 2002
TL;DR: An interactive rapid response Internet accessed air travel management system as discussed by the authors includes a web-based planning and reservation interface system and an interactive access device, which responds to details of a member's desired travel, to thereafter act in real time to contact the domains of associated travel service providers to arrange for every aspect of the member's trip, from airline and hotel reservations, ticket issuance, and ground transportation, to restaurant and theater reservations, and any other travel related needs of the members.
Abstract: An interactive rapid response Internet accessed air travel management system. The system includes a web-based planning and reservation interface system and an interactive access device. The system responds to details of a member's desired travel, to thereafter act in real time to contact the domains of associated travel service providers to arrange for every aspect of the member's trip, from airline and hotel reservations, ticket issuance, and ground transportation, to restaurant and theater reservations, and any other travel related needs of the member. The system stores identification information to verify access device possession to prohibit unauthorized use of the system and to provide security pre-clearance to system members.

371 citations

Book
01 Jan 1986
TL;DR: In this article, the authors present a four-point "strategic service vision" for service managers, which offers trend-setting management strategies that have given leading service companies a clear competitive advantage.
Abstract: A four-point blueprint--the "strategic service vision"--for service managers, which offers the trend-setting management strategies that have given leading service companies a clear competitive advantage

368 citations

Journal ArticleDOI
TL;DR: By dividing the research into four main groups based on the problem-solving approaches and identifying the investigated quality of service parameters, intended objectives, and developing environments, beneficial results and statistics are obtained that can contribute to future research.
Abstract: The increasing tendency of network service users to use cloud computing encourages web service vendors to supply services that have different functional and nonfunctional (quality of service) features and provide them in a service pool. Based on supply and demand rules and because of the exuberant growth of the services that are offered, cloud service brokers face tough competition against each other in providing quality of service enhancements. Such competition leads to a difficult and complicated process to provide simple service selection and composition in supplying composite services in the cloud, which should be considered an NP-hard problem. How to select appropriate services from the service pool, overcome composition restrictions, determine the importance of different quality of service parameters, focus on the dynamic characteristics of the problem, and address rapid changes in the properties of the services and network appear to be among the most important issues that must be investigated and addressed. In this paper, utilizing a systematic literature review, important questions that can be raised about the research performed in addressing the above-mentioned problem have been extracted and put forth. Then, by dividing the research into four main groups based on the problem-solving approaches and identifying the investigated quality of service parameters, intended objectives, and developing environments, beneficial results and statistics are obtained that can contribute to future research.

367 citations

Journal ArticleDOI
TL;DR: Geographic information systems (GIS) can provide leisure service agencies with numerous opportunities to enhance the planning and management of their facilities as discussed by the authors, and demonstrates one such application, to the measurement of levels of accessibility and distributional equity offered by a system of public parks.
Abstract: Geographic information systems (GIS) can provide leisure service agencies with numerous opportunities to enhance the planning and management of their facilities. This paper demonstrates one such application, to the measurement of levels of accessibility and distributional equity offered by a system of public parks. The methods proposed are relatively simple; nevertheless, they do offer substantial improvements upon those previously utilized by leisure service providers. They facilitate identification of poorly served areas and populations, and suggest where new facilities might best be sited so as to maximize access and equity. These methods are illustrated by a case study of the park system in Bryan, Texas. Many other applications of GIS to leisure service provision are available, several of which are briefly discussed. Together, they could enable agencies to function more effectively and, ultimately, to provide better levels of service to the public.

366 citations

Journal ArticleDOI
TL;DR: The Service Experience Blueprint (SEB) method is a multidisciplinary tool and terminology for service design that starts by studying the customer service experience to understand customer experience requirements for different service activities and how these requirements can be satisfied through alternative service interfaces.
Abstract: This article introduces the Service Experience Blueprint (SEB), a multidisciplinary method for designing multi-interface service experiences, and illustrates its application with two case examples ...

365 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
20251
20241
2023732
20221,673
20211,969
20202,684