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Service provider

About: Service provider is a research topic. Over the lifetime, 55107 publications have been published within this topic receiving 894381 citations. The topic is also known as: external service provider & internal service provider.


Papers
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Patent
27 Jul 2012
TL;DR: In this article, a security orchestration service generates runtime operational integrity profiles representing and identifying a level of threat or contextual trustworthiness, at near real time, of subjects and applications on the instrumented target platform.
Abstract: Instrumented networks, computer systems and platforms having target subjects (devices, transactions, services, users, organizations) are disclosed. A security orchestration service generates runtime operational integrity profiles representing and identifying a level of threat or contextual trustworthiness, at near real time, of subjects and applications on the instrumented target platform. Methods and systems are disclosed for calculating security risks by determining subject reputation scores. In an embodiment, a system receives a query for a reputation score of a subject, initiates directed queries to external information management systems to interrogate attributes associated with the subject, and analyzes responses. The system receives a hierarchical subject reputation score based on a calculus of risk and returns a reputation token. In another embodiment, a method provides real time attestation of a subject's reputation to a service provider using an endpoint trust agent, and a trust orchestrator comprising a reputation broker and a trust broker.

250 citations

Journal ArticleDOI
TL;DR: In this paper, a synthesized service quality model with managerial implications is presented, which is based on the works of the Nordic and the North American schools of service research, and presents the overall service quality gap as a result of both technical and functional quality gaps.
Abstract: A synthesised service quality model with managerial implications is presented. This synthesised model is based on the works of the Nordic and the North American schools of service research. The model presents the overall service quality gap as a result of both technical and functional quality gaps. The core of the synthesised model is the idea that management must determine both what customers expect and how they expect to get it. Management must plan, implement and control the service offering to limit, reduce, or eliminate service quality gaps.

250 citations

Book
01 Jan 1994
TL;DR: In this article, the authors discuss the role of service in an economy, the nature of services, the service concept and competitive strategy, service strategy and market position, and the service enterprise.
Abstract: Part 1 Services and the economy: the role of service in an economy the nature of services case: village volvo. Part 2 The service concept and competitive strategy: service strategy and market position case: America west airlines strategic role of the information resource case: Mrs. Fields cookies. Part 3 Structuring the service enterprise: the service delivery system case: 100 yen sushi house service facility design and layout cases: HMO's, esquire department store service facility location cases: HMO, athol furniture. Part 4 Managing service operations: the service encounter case: Amy's ice cream ch.8 supplement: work measurement service quality cases: clean sweep, inc., the complaint letter managing capacity and demand cases: river city national bank, gateway international airport managing queues cases: thrifty rent-a-car, eye'll be seeing you. Part 5 Toward world class service: productivity and quality improvement case: Alcove corp. ch.12 Supplement: data envelopment analysis growth and expansion case: federal express forecasting demand for services cases: oak hollow evaluation centre, gnomial functions, in queuing models and capacity planning cases: houston port authority, freedom express, cedar vall community college, pronto pizza linear programming models in services cases: munich delicatessen, sequoia airlines.

250 citations

Patent
28 Sep 2006
TL;DR: In this article, the authors present a system and/or methods that facilitate dynamically allocating resources (e.g., hardware, software,... ) supported by a third party service provider.
Abstract: The claimed subject matter provides systems and/or methods that facilitate dynamically allocating resources (e.g., hardware, software, . . . ) supported by a third party service provider. The third party service provider can support any number of services that can be concurrently requested by several clients without user perception of degraded computing performance as compared to conventional systems/techniques due to improved connectivity and mitigated latencies. An interface component can receive a request from a client device. Further, a dynamic allocation component can apportion resources (e.g., hardware resources) supported by the third party service provider to process and respond to the request based at least in part upon subscription data. Moreover, a user state evaluator can determine a state associated with a user and/or the client device; the state can be utilized by the dynamic allocation component to tailor resource allocation.

249 citations

Book ChapterDOI
22 Nov 2009
TL;DR: In order to support the maximum number of user and elastic service with the minimum resource, the Internet service provider invented the cloud computing as mentioned in this paper, and within a few years, emerging cloud computing has became the hottest technology.
Abstract: In order to support the maximum number of user and elastic service with the minimum resource, the Internet service provider invented the cloud computing. within a few years, emerging cloud computing has became the hottest technology. From the publication of core papers by Google since 2003 to the commercialization of Amazon EC2 in 2006, and to the service offering of AT&T Synaptic Hosting, the cloud computing has been evolved from internal IT system to public service, from cost-saving tools to revenue generator, and from ISP to telecom. This paper introduces the concept, history, pros and cons of cloud computing as well as the value chain and standardization effort.

249 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
20251
20241
2023732
20221,673
20211,969
20202,684