Topic
Service provider
About: Service provider is a research topic. Over the lifetime, 55107 publications have been published within this topic receiving 894381 citations. The topic is also known as: external service provider & internal service provider.
Papers published on a yearly basis
Papers
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TL;DR: This survey reviews some of the well-known past broadband pricing proposals (both static and dynamic), including their current realizations in various consumer data plans around the world, and discusses several research problems and open questions.
Abstract: Traditionally, network operators have used simple flat-rate broadband data plans for both wired and wireless network access. But today, with the popularity of mobile devices and exponential growth of apps, videos, and clouds, service providers are gradually moving toward more sophisticated pricing schemes. This decade will therefore likely witness a major change in the ways in which network resources are managed, and the role of economics in allocating these resources. This survey reviews some of the well-known past broadband pricing proposals (both static and dynamic), including their current realizations in various consumer data plans around the world, and discusses several research problems and open questions. By exploring the benefits and challenges of pricing data, this article attempts to facilitate both the industrial and the academic communities' efforts in understanding the existing literature, recognizing new trends, and shaping an appropriate and timely research agenda.
229 citations
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TL;DR: In this paper, an alternative basis for modelling service quality based on the three dimensions of process/outcome, subjective/objective and soft/hard is described and modelled against the experimental data.
Abstract: Quality is increasingly being seen as a key strategic differentiator within the financial services sector in the UK, with most major players undertaking some form of quality initiative. Describes work undertaken within TSB Bank plc to determine both retail customer and staff perceptions of those factors which determine service quality. Initially identifies the models developed by Parasuraman et al. as being the most appropriate for modelling the data, but finds that although the service gap model provides an excellent basis for analysis, the SERVQUAL model is of more limited value. Describes an alternative basis for modelling service quality based on the three dimensions of process/outcome, subjective/objective and soft/hard is described and modelled against the experimental data. Describes some conclusions of significance for retail banking in particular, and service providers in general.
229 citations
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31 Jan 1995
TL;DR: In this article, a digital entertainment terminal (DET) facilitates operation of the terminal to offer a variety of functionally different broadband services by downloading a VIP program map that identifies the available video information service providers on the basis of the location of their corresponding software control signals.
Abstract: Dynamic programming of a digital entertainment terminal (DET) facilitates operation of the terminal to offer a variety of functionally different broadband services. The terminal includes a network interface module which couples the terminal to a specific type of communication network for receiving a digital broadband channel. The DET downloads on a narrowband signaling channel a VIP program map that identifies the available video information service providers (VIPs) on the basis of the location of their corresponding software control signals. The software control signals are transmitted cyclically to enable access by a random DET at any time. A program memory captures the VIP program map and at least a portion of the software control signals received over the digital broadband channel as software executable by the control processor during turn-on of the DET. When a user presses a GUIDE button on a remote control service, the DET displays the available information service providers in accordance with the VIP program map, thereby enabling the user to conveniently access the broadband services offered by the selected information service provider.
229 citations
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TL;DR: An extensive evaluation study is conducted to analyse which solution suits best in which scenario to maximize SaaS [email protected]?s profit and shows that the proposed algorithms provide substantial improvement over reference ones across all ranges of variation in QoS parameters.
229 citations
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TL;DR: In this paper, the notion of value propositions (promises of reciprocal value between service providers and their customers), value-in-exchange and value in use, all within the co...
Abstract: Purpose
– This article examines the notion of value propositions (promises of reciprocal value between service providers and their customers), value-in-exchange and value-in-use, all within the co ...
228 citations