Showing papers on "Service system published in 1969"
32 citations
TL;DR: In this article, the authors developed a formal optimizing approach using functional estimates of the satisfactions and productivities and of the probabilities of job offers and acceptances, and proposed a man-machine system in which the computer serves as aide to the placement counselor.
Abstract: An employment service ideally should enable workers to maximize their monetary and psychic job satisfactions and employers to maximize their productivity for each dollar or labor cost Electronic computers can make their greatest contribution to this effort if they are programmed so as to maximize the extent to which the objectives of workers and employers are fulfilled This paper seeks to develop a formal optimizing approach using functional estimates of the satisfactions and productivities and of the probabilities of job offers and acceptances Making these concepts operational appears feasible, but substantial research will be needed The socio-economic payoffs appear to justify the cost of such research The employment service operations proposed in the article include a man-machine system in which the computer serves as aide to the placement counselor
25 citations
TL;DR: A simulation analysis was undertaken to analyze the m-channel homogeneous and heterogeneous service system with recirculation and storage at each channel, and to develop a general predictive theory regarding these characteristics.
Abstract: The purpose of this research was to investigate the conveyor-fed multiple channel queueing system with ordered entry and storage at each channel. The primary objective was to determine the operating characteristics of such a system, and to develop a general predictive theory regarding these characteristics. A simulation analysis was undertaken to analyze the m-channel homogeneous and heterogeneous service system with recirculation and storage at each channel. Pertinent results are presented and analyzed for a wide range of arrival and service rates, with several different storage combinations at each of the service channels.
18 citations
TL;DR: The proposed methodology is based upon the total systems point of view in the sense that the physical and decision-making aspects of the service system are considered and are related to environmental factors.
Abstract: This article describes a research methodology for studying problems of analysis, and control in complex service systems. The proposed methodology is based upon the total systems point of view in the sense that the physical and decision-making aspects of the service system are considered and are related to environmental factors. An example is included to illustrate the methodology as a way to approaching real problems. While field studies may be expected to present challenges because of the identification, modeling, and data requirements which will arise in actual situations, the methodological plan presented here focuses attention on these requirements as an integral part of systems analysis.
6 citations
6 citations
TL;DR: The feasibility of using simulation techniques in community health planning by investigating problems associated with the development of a community health service system simulation model is examined.
Abstract: The feasibility of using simulation techniques in community health planning by investigating problems associated with the development of a community health service system simulation model is examined. Two preliminary tasks were completed: a general systems analysis of the community health services and the preparation of a simulation model of one segment of this system. The system is described in terms of needs, demands, and resources. Various factors determine extent of the needs, conversion of the needs into demands, and availability of resources for satisfying the demands. This conceptual framework, the various factors, their significance, and an estimate of the extent of their control by a health planner were derived. A simulation model was developed using this framework and was based on a maternal and infant care program conducted by the North Carolina State Board of Health. The model was verified using data from three different communities within the program. Model processes are described; outputs are discussed; and potential model uses within a planning environment are presented.
3 citations
01 Aug 1969
TL;DR: The activity model has been applied to analyze selected detection and service systems on a linear urban freeway with high average daily traffic flows to describe the chronological sequence of events and activities performed by the major components.
Abstract: : The provision of emergency services to the stranded motorist on freeways requires a coordinated effort of all related agencies. A schematic model for a systems analysis structure has been designed for responding to freeway incidents. The operation of an emergency service system has been represented in an activity model. It describes the chronological sequence of events and activities performed by the major components: police, mechanical, fire, and medical service of the detection and service subsystems. The performance of alternative emergency service systems was analyzed on the basis of cost and effectiveness. The activity model has been applied to analyze selected detection and service systems on a linear urban freeway with high average daily traffic flows.
3 citations
01 May 1969
TL;DR: A SIMULATION MODEL is described which can be used in planning and developing a community emergency medical service system and includes detection, communication, patient acquisition, transport, and treatment functions of these systems.
Abstract: A SIMULATION MODEL IS DESCRIBED WHICH CAN BE USED IN PLANNING AND DEVELOPING A COMMUNITY EMERGENCY MEDICAL SERVICE SYSTEM. THE EMERGENCY MEDICAL SERVICE SYSTEM MODEL (EMSS II) IS A CLOSED, EVENT-BASED SIMULATION PROGRAMMED IN A VERSION OF FORTRAN. THE MODEL INCLUDES DETECTION, COMMUNICATION, PATIENT ACQUISITION, TRANSPORT, AND TREATMENT FUNCTIONS OF THESE SYSTEMS. /HSL/
2 citations
TL;DR: The Eighth Annual Food Facilities Planning Seminar, held in October 1968 at Cornell University as mentioned in this paper, was the first one to consider food facility planning. But it did not consider food-related issues.
Abstract: This article is based on an address given by Mr. Kooser at the Eighth Annual Food Facilities Planning Seminar, held in October 1968 at Cor nell University.
2 citations