Showing papers on "Services computing published in 1998"
TL;DR: In this article, a taxonomy for purchasing business services is developed to create a matrix with importance of service and focus of service as dimensions, and a number of propositions are formulated based on insights derived from this taxonomy.
Abstract: The purchase of business services is a growing activity among firms but with little appreciation that the purchase of a service requires a modification of the decision process developed for the purchase of material goods. A taxonomy for purchasing business services is developed to create a matrix with importance of service and focus of service as dimensions. Business services are classified according to their focus on three aspects of the firm: property, people, and process. A number of propositions are formulated based on insights derived from this taxonomy. The taxonomy results in six business service cells: facility support, equipment support, employee support, employee development, facilitator, and professional. Implications for managers considering a purchase in each category are explored. The paper concludes with a research agenda to test the propositions and validity of the taxonomy for purchasing business services.
164 citations
13 Oct 1998
TL;DR: These mechanisms, which make it possible to identify and allocate resources that meet service or application requirements, support both isolation and controlled dynamic sharing of resources across organizations sharing physical resources, are presented and described.
Abstract: The Internet is rapidly changing from a set of wires and switches that carry packets into a sophisticated infrastructure that delivers a set of complex value-added services to end users. Services can range from bit transport all the way up to distributed value-added services like video teleconferencing, data mining, and distributed interactive simulations. Before such services can be supported in a general and dynamic manner we have to develop appropriate resource management mechanisms. These resource management mechanisms must make it possible to identify and allocate resources that meet service or application requirements, support both isolation and controlled dynamic sharing of resources across organizations sharing physical resources, and be customizable so services and applications can tailor resource usage to optimize their performance. The Darwin project is developing a set of customizable resource management mechanisms that support value-added services, In this paper we present these mechanisms, describe their implementation in a prototype system, and describe the results of a series of proof-of-concept experiments.
160 citations
TL;DR: The design of active networks is explored by presenting a novel architecture, ANTS (active network transport system), that adds extensibility at the network layer and allows for incremental deployment of active nodes within the Internet.
Abstract: Active networks permit applications to inject programs into the nodes of local and, more important, wide area networks. This supports faster service innovation by making it easier to deploy new network services. In this article, we discuss both the potential impact of active network services on applications and how such services can be built and deployed. We explore the impact by suggesting sample uses and arguing how such uses would improve application performance. We explore the design of active networks by presenting a novel architecture, ANTS (active network transport system), that adds extensibility at the network layer and allows for incremental deployment of active nodes within the Internet. In doing so, ANTS tackles the challenges of ensuring that the flexibility offered by active networks does not adversely impact performance or security. Finally, we demonstrate how a new network service may be expressed in ANTS.
145 citations
Patent•
23 Sep 1998
TL;DR: In this paper, a customer computer connects to an online service provider by phone, Internet, or other telecommunications link, and the link gives the customer access to additional processing and storage resources such as virtual storage, processing power and/or additional software or data through interaction between the customer computer and an online services provider computer over the link.
Abstract: A customer computer connects to an online service provider by phone, Internet, or other telecommunications link. The link gives the customer access to additional processing and storage resources such as virtual storage, processing power and/or additional software or data through interaction between the customer computer and an online service provider computer over the link. The additional resources made available to the customer computer enhance the customers' local needs through access to virtual storage, a more powerful processor of similar type for program execution, and/or online support services such as software rental, software sales, release update services, anti-viral services, data backup and recovery services, diagnostic services and/or repair services.
117 citations
TL;DR: In this paper, the authors explored practitioner views regarding which elements of the service offering to emphasise when formulating strategies to add value and, hence, gain competitive advantage in services markets, and found that factors such as image and reputation of the organisation, as well as functional service quality are perceived to be particularly important in adding value to more complex financial services offerings.
Abstract: This study explores practitioner views regarding which elements of the service offering to emphasise when formulating strategies to add value and, hence, gain competitive advantage in services markets. In particular, the case of retail financial services is emloyed to investigate hypotheses regarding variations in importance of elements of the service offer in adding value due to increased complexity and intangibility of some offerings and the resultant implications for consumer evaluation. Evidence suggests that these issues may be particularly relevant in the context of services and that consequently many of the common prescriptions regarding strategy formulation may be rather more difficult for services organisations to implement. It is found that factors such as image and reputation of the organisation, as well as functional service quality, are perceived to be particularly important in adding value to more complex financial services offerings. More surprisingly, the features and quality of the core service provided are also perceived to be more important in adding value to complex services. In addition, factors such as price, location and recovery are perceived to be significantly more important in adding value to more simple, rather than complex, offerings. Finally, conclusions are presented.
83 citations
Posted Content•
TL;DR: In this article, a literature review in the area of services marketing and management from 1986 to the present is presented, which is organized into a framework based on the services dimensions (simultaneity, heterogeneity, intangibility and perishability) and the services marketing "7 Ps" (product, price, place, promotion, people, process, physical environment).
Abstract: This paper presents a literature review in the area of services marketing and management from 1986 to the present. An electronic library search under the key words "service marketing" supplemented with a manual search yielded 865 articles. These articles are organized into a framework based on the services dimensions (simultaneity, heterogeneity, intangibility and perishability) and the services marketing "7 Ps" (product, price, place, promotion, people, process, physical environment). While greater depth of knowledge in several areas within services is desired, there is a good deal of understanding of many services qualities. Services marketers should begin to export their ideas beyond services.
59 citations
Book•
10 Jul 1998
TL;DR: In this article, the authors discuss the relation between public services management and new technologies and public management: issues for the information age, and the importance of public management in the digital age.
Abstract: I. THE CONTEXT OF PUBLIC SERVICES MANAGEMENT1. Political context of public services management2. Social and economic context3. New technologies and public management: issues for the information age4. Distinctiveness of public management5. Accountabilities6. Markets and bureaucracy II. THE MANAGER'S TASK7. Strategic management: - 8. Managing human resources9. Financial management10. Marketing for the public services11. Managing Networks12. Managing performance13. Managing change III. THE PUBLIC SERVICES ASSESSED14. Public service culture15. Ethics and management. 16. Responsive public services17. Comparative public services management18. ConclusionsIndex
44 citations
01 Jan 1998
TL;DR: An investigation of best-effort and integrated services Internet characteristics in terms of suitable, applicable, or existent solutions and approaches for charging and accounting methods is provided.
Abstract: Today's information society bears a stringent need for advanced communication services and content. Although solutions for methods of charging and accounting of single service class networks exist and are applied successfully, Integrated Services Networks require a completely different approach. Charging and accounting for the future Internet remain unsolved problems at the time being. This is due to a variety of service characterizations by Qualityof-Service (QoS) and the fact that the shape of the Integrated Services Internet is still not fully defined. In addition, a highly competitive telecommunication service provider market requires dynamic pricing schemes for integrated multiservice networks in order to deal with basic bandwidth allocation and advanced QoS services. Based on basic terminology and general economic models an investigation of best-effort and integrated services Internet characteristics in terms of suitable, applicable, or existent solutions and approaches for charging and accounting methods is provided. Using these ideas being developed in research trends are sketched for the upcoming third and fourth phase of Internet development which will be strongly influenced by economic elements.
43 citations
TL;DR: The integrated services model, differentiated services, and how the latter is expected to evolve are described and discussed.
Abstract: This paper describes the fundamental components of quality of service (QoS) and how they can be supported through various solutions based on the Internet protocol (IP). We consider and contrast the QoS efforts undertaken by the Internet Engineering Task Force (IETF) in the Integrated Services and Differentiated Services working groups. We then describe the integrated services model, evaluate differentiated services, and discuss how the latter is expected to evolve.
42 citations
Journal Article•
TL;DR: The Web's unique properties present excellent advertising opportunities, not only for the advertisers and publishers, but also for those of us browsing the Web, and these opportunities are being explored through numerous channels for Web advertising.
Book•
09 Jun 1998
TL;DR: The purpose of this research was to use K-12 digital reference services as a starting point to better understand the process of building and maintaining Internet information services.
Abstract: This study addresses the problem of Internet information services having to meet the increasing information demands of users in the dynamic Internet environment. The purpose of this research was to use K-12 digital reference services as a starting point to better understand the process of building and maintaining Internet information services. The study has three specific objectives: (1) to build and apply a conceptual framework based on complexity research, literature, and the researcher's experience; (2) to use this conceptual framework to empirically describe how organizations, specifically K-12 digital reference services, build and maintain services in the dynamic Internet environment; and (3) to seek commonalties across these descriptions. Qualitative methods (elite interviews and document analysis) were used to elicit descriptions of six exemplary K-12 digital reference services. These descriptions were then compared across organizations to find commonalties. Appended are the Pre-Test Interview Transcript, quality criteria developed by the expert panel, the AskERIC Pre-Test, Internet sites for further information, and a synopsis of data gathering. Eighty-nine tables and figures are included throughout the text. Contains an index. (Author/AEF) ******************************************************************************** Reproductions supplied by EDRS are the best that can be made from the original document. ******************************************************************************** U S DEPARTMENT OF EDUCATION Ofhce of Educatonal Research and Improvement EDUCATIONAL RESOURCES INFORMATION CENTER (ERIC) O This document has been reproduced as received from the person or organization originating it O Minor changes have been made to improve reproduction quality Points of view or opinions stated in this document do not necessarily represent official OERI position or policy DIGITAL REFERENCE SERVICES -BEST-COPY-AV IL 1:1LE LANKES,PH.D. 0 4. Building and Maintaining Internet Information Services: K-12 Digital Reference Services
08 Sep 1998
TL;DR: A research prototype called Wireless Data Server is described and examined, which provides, among other services, wireless email service to mobile phone users, and highlights the challenges and issues in providing Internet services to mobile phones.
Abstract: Mobile phones are quickly becoming one of the most ubiquitous wireless consumer devices. Separately, Internet services are growing by leaps and bounds. Thus, an interesting area of research is to see if and how the two can be married together to provide wireless ubiquitous access to the ever-growing Internet services. We highlight the challenges and issues in providing Internet services to mobile phones. As an example, we describe and examine a research prototype called Wireless Data Server, which provides, among other services, wireless email service to mobile phone users.
TL;DR: This paper describes the object model of the Coordination Language Facility, a programming framework that extends OOP with constructs that support dynamic services and multi-service coordination and illustrates the use of these constructs through the application domain of distributed workflow.
16 Nov 1998
TL;DR: A method for the creation of information systems and services to be used through different nets based on the codesign of data, dialogues and presentations is developed.
Abstract: Due to the development of the internet and cable nets information services are going to be widely used. On the basis of projects for the development of information services like regional information services or shopping services we develop a method for the creation of information systems and services to be used through different nets. The approach is based on the codesign of data, dialogues and presentations. The main concepts are information units and information containers.
TL;DR: The need for more innovative thinking in public services management is emphasized in this article, and strategic planning is considered as a way of institutionalizing change and innovation. But the need for such thinking is not always easy.
Abstract: Public services in the UK have been put under considerable challenge.
The new requirements for and pressure on public services are described.
Examples are given of innovative thinking in public services management.
The need for more of such thinking is emphasized.
Strategic planning is considered as a way of institutionalizing change and innovation.
TL;DR: The thinking in this area as it relates to K-12 digital reference services is outlined, which addressed many issues involved in providing human-intermediated information and referral services via the Internet.
Abstract: The Internet has brought libraries to a crossroads. The nature of collection, service, and information organization is changing rapidly. there is considerable anxiety about changing roles and responsibilities in this new digital environment. While a great deal of research and development is occurring in both collection development (such as NSF's Digital Library Initiatives) and information organization (metadata), little attention has been paid to how reference and user services will function in this new digital environment. This article outlines some of the thinking in this area as it relates to K-12 digital reference services. These services answer thousands of questions every week and have addressed many issues involved in providing human-intermediated information and referral services via the Internet
TL;DR: In this article, the authors explore recent initiatives to develop new assurance services that are being demanded for new types of information in the marketplace and the resulting global challenge to accounting educators, and make recommendations for actions by accounting educators.
Book•
17 Jul 1998
TL;DR: The TINA architectural framework for personal mobility support is enhanced, and the role of paging in providing location transparency within cellular systems is highlighted.
Abstract: Quality of Service.- QoS-based multi-domain routing in public broadband networks.- Optimal distribution of service components.- Accountable and guaranteed services in internet.- A fair Intelligent Network congestion control strategy based on revenue optimisation.- Service management.- ATM services usage metering for accounting and charging.- The EURESCOM P610 Project: Providing a framework, architecture and methodology for multimedia service management.- Offering role mobility in a TINA environment.- Web enabled TMN manager for an international trouble ticketing service.- Agent technology and applications.- Experiences using intelligent agent technologies as a unifying approach to network management, service management and service delivery.- The application of intelligent and mobile agents to network and service management.- ATM network management with distributed transactional agents.- Architecture.- Adaptable and adaptive user interfaces for disabled users in the AVANTI project.- An ATM API for Java.- Integrating TINA into an internet-based services market.- Protocol independent information modelling for a peer-to-peer configuration interface.- Development and deployment of a heterogeneous set of services challenging a TINA-based telecommunication architecture.- Federation in TINA.- Mobility.- Enhancing the TINA architectural framework for personal mobility support.- The role of paging in providing location transparency within cellular systems.- Internet browsing on OSAM platform.- Platforms.- On the usage of standard mobile agent platforms in telecommunication environments.- The ReTINA DPE kernel: A flexible, real-time ORB framework.- Use of transactions in network management applications.- Electronic commerce.- Business and market models of brokerage in network-based commerce.- Dynamic market driven provisioning of services and resources using software agents and electronic chambers of commerce.- An approach to electronic brokerage in TINA environments.- Definition of Service Levels for Electronic Brokerage Applications.- Service creation.- Introducing SDL'92 in the development of TMN applications.- Development of TINA-like systems: The DOLMEN methodology.- Conformance testing of TINA service components - The TTCN/CORBA gateway.- TINA-oriented service engineering support to service composition and federation.- Network management.- Scheduled connections: Managing temporal constraints on broadband network resources.- Performance management in switched ATM networks.- An SNMP-based CNM agent for ATM networks: System architecture and implementation.- Gateways to CORBA.- CORBA and intelligent network (IN) interworking.- A CORBA to CMIP gateway: A marriage of management technologies.- TINA-TMN interworking: Case study of an integration between the VITAL TINA platform and an existing TMN platform.- Security in the information society.- See what you sign secure implementations of digital signatures.- Public Key Infrastructure and certification policy for inter-domain management.- Secure billing for mobile information services in UMTS.
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01 Jan 1998
TL;DR: Data services have fitted more naturally and now provides a predictable level of service allowing applications and solutions to be planned; this development has not been easy, however, because of the need to provide backwards compatibility into analoguebased PSTN fixed networks using modems.
Abstract: Data services form the foundation for the next area of market penetration and customer base expansion. Until now they have tended to be ignored in terms of a definite capability to be supported by any mobile system, and have come as an afterthought, rarely performing to an acceptable level. With the development of new networks based upon digital communications techniques, data has fitted more naturally and now provides a predictable level of service allowing applications and solutions to be planned; this development has not been easy, however, because of the need to provide backwards compatibility into analoguebased PSTN fixed networks using modems.
Book•
18 Dec 1998
TL;DR: A brief case history in Internet Banking can be found in this paper, where the authors discuss the challenges and opportunities from a business perspective in the financial services industry, including the need for automation and integration of business intelligence solutions in the insurance industry.
Abstract: Preface BANKING TRENDS AND TECHNOLOGY Grab a Ringside Seat for the Best of Banking Technology Banking Technology in Emerging Markets Going Global -- Systems Issues for Servicing Global Business A Brief Case History in Internet Banking How "Internet Bill Presentment" Changes the Deployment Strategy for Homebanking and Online Payment The Self Service Revolution: Harnessing the Power of Kiosks & ATMs Checking It Twice: Check Imaging System Offers Greater Flexibility and Efficiency Internet Banking: Leveling the Playing Field for Community Banks Through Internet Banking Straight Talk on SET: Challenges and Opportunities from a Business Perspective SECURITIES TRENDS IN TECHNOLOGY The Future of the Securities Industry: Convergence of Trust and Brokerage A Portfolio Management System for the 21st Century Logging Monitoring in the Financial Services Industry Straight Through Processing Designing and Evaluating Investment Performance Systems INSURANCE TRENDS IN TECHNOLOGY Outsourcing Business Communications in the Insurance Industry New Business Model for Insurance Industry Demands New Automation Model The Internet and Evolving Technology: Changing How Insurance Companies Service and Operate Producer Management Systems -- The Need for Automation and Integration Understanding and Implementing Business Intelligence Solutions in the Insurance Industry TECHNOLOGY TRENDS IN FINANCIAL SERVICES The "Must Have" Guide to Total Quality for the Financial Services Manager Distributed Integration: An Alternative to Data Warehousing Distributions Solutions in n-Tier Design in the Financial Services Industry Windows Distributed Internet Architecture for Financial Services Evaluating Financial and Application Prototyping Environments Customer Profiling for Financial Services Business Rule Systems Customer Data Quality: The Foundation for a One-to-One Customer Relationship A History of Knowledge-Based Systems in Financial Services The Unfolding Wireless Technology in the Financial Services Industry Personal Financial Appliances Putting Inbound Fax Automation to Work in the Financial Organization VPNs for Financial Services Designing a High-Performance, High-Availability Network Infrastructure Applications of GIS Technology in Financial Services Designing and Implementing a Virus Prevention Policy in Financial Services Organizations: Key Issues and Critical Needs Voice Over ATM Toward a More Perfect Union: The European Monetary Conversion and Its Impact on Information Technology Systems that Build Themselves: Anatomy of a Development Before the Fact Software Engineering Methodology Multimedia-Based Training (MBT) for Financial Services Law (or the Lack of it) on the Web: A Primer for Financial Services Technology Managers Internet Security Analysis Report: An Executive Overview Multicast Applications and Technology for the Financial Services Industry An Introduction to the Internet for Financial Services Developers Introduction to e-Commerce Using Net-Based Interactive Technology for Online Marketing, Sales and Support of Financial Services Firms PRODUCT BRIEFS Appendix A: Selected Product Briefs
TL;DR: In this article, the authors present Contextualizing: Technology, Relationships and Time in a Financial Services Virtual Organization (FSVO) using the Service Industries Journal: Vol. 18, No. 3, pp. 70-89.
Abstract: (1998). Contextualising: Technology, Relationships and Time in a Financial Services Virtual Organisation. The Service Industries Journal: Vol. 18, No. 3, pp. 70-89.
01 Jan 1998
TL;DR: A snapshot on the convergence of telecom and computer industries on a common vision on networking models against the stringent requirements of multimedia applications on future integrated services information infrastructure is given.
Abstract: This paper gives a snapshot on the convergence of telecom and computer industries on a common vision on networking models against the stringent requirements of multimedia applications on future integrated services information infrastructure. At first, we summarize requirements and elements of such infrastructure, and introduce a networking model that is framed into four layers: interconnection (bearer), internetworking, interoperability (middleware), and application. Then, we offer a brief review on the classical telecom networking model, the current status of ATM multimedia networking features, and the ongoing activities for fostering evolution of telecom networks to enhance control, management and service delivery. An overview on the current Internet network architecture follows, and the recent achievements and the evolving networking protocols to cope with real-time multimedia applications are presented. The described integration schemes of IP and ATM resource reservation protocols, to provide efficient resource utilization and QoS guarantee in broadband networks, fall into the first two lower architectural layers, which are the foundation of network computing and communication services. In particular, we present a summary description of the comparative features of both IP and ATM protocol approaches, and we report on current proposals for handling IP on ATM networks. Finally, we briefly discuss trends in middleware services, according to the emerging technology of transportable computation and intelligent agents. Interoperability of heterogeneous networked systems is based on an agreed distributed program encoding and computation environment, thus pushing the key point of the layered networking architecture up into the middleware layer. * Prof. Maurizio Decina, Centro Cefriel Politecnico di Milano, Via Emanueli, 15 20126 MilanoItaly, Tel: +39 2 66100643, FAx: +39 2 66100448, http ://www. cefriel, it/ decina, decina@mailer, cefriel, it,
TL;DR: This paper examines the influence of rapid prototyping on the development life cycle of new telecommunications services (telematic services) and a relative methodology is described following a procedural approach.
Journal Article•
TL;DR: This paper outlines the motivation, requirements, and architecture of a collaborative framework for distributed virtual microscopy and introduces three types of services in the architecture: Instrument Services (IS), Exchange Services (ES), and Computational Services (CS).
Abstract: This paper outlines the motivation, requirements, and architecture of a collaborative framework for distributed virtual microscopy. In this context, the requirements are specified in terms of (1) functionality, (2) scalability, (3) interactivity, and (4) safety and security. Functionality refers to what and how an instrument does something. Scalability refers to the number of instruments, vendor-specific desktop workstations, analysis programs, and collaborators that can be accessed. Interactivity refers to how well the system can be steered either for static or dynamic experiments. Safety and security refers to safe operation of an instrument coupled with user authentication, privacy, and integrity of data communication. To meet these requirements, we introduce three types of services in the architecture: Instrument Services (IS), Exchange Services (ES), and Computational Services (CS). These services may reside on any host in the distributed system. The IS provide an abstraction for manipulating different types of microscopes; the ES provide common services that are required between different resources; and the CS provide analytical capabilities for data analysis and simulation. These services are brought together through CORBA and its enabling services, e.g., Event Services, Time Services, Naming Services, and Security Services. Two unique applications have been introduced into the CS for analyzingmore » scientific images either for instrument control or recovery of a model for objects of interest. These include: in-situ electron microscopy and recovery of 3D shape from holographic microscopy. The first application provides a near real-time processing of the video-stream for on-line quantitative analysis and the use of that information for closed-loop servo control. The second application reconstructs a 3D representation of an inclusion (a crystal structure in a matrix) from multiple views through holographic electron microscopy. These application require steering external stimuli or computational parameters for a particular result. In a sense, ''computational instruments'' (symmetric multiprocessors) interact closely with data generated from ''experimental instruments'' (unique microscopes) to conduct new experiments and bring new functionalities to these instruments. Both of these features exploit high-performance computing and low-latency networks to bring novel functionalities to unique scientific imaging instruments.« less
TL;DR: This paper reviews the traditional service model and shows that it is no longer sufficient for modeling electronic services, and proposes an expanded model, the electronic marketing model, which does not necessitate the distinction between products and services.
Abstract: The marketing literature makes a distinction between products and services. We argue that, in the Internet, the characteristic features of services disappear making services more like products. Is it therefore necessary or even possible to differentiate products from services on the Internet? In this paper we review the basic assumptions about services. We show that these assumptions are no longer valid in Web-based marketing. We review the traditional service model and show that it is no longer sufficient for modeling electronic services. We propose an expanded model, the electronic marketing model, which does not necessitate the distinction between products and services. Instead, the model prompts managers to focus on the key player—the customer.
TL;DR: It is concluded that, to date, Web-based reference services have had little impact upon traditional reference services.
Abstract: This article reports on the current state of reference services on the World Wide Web (WWW). It explains what a WWW-based reference service is, describes several models of handling requests, and explores the impact of these services on traditional reference services. Based upon anecdotal information the author concludes that, to date, Web-based reference services have had little impact upon traditional reference services.
Journal Article•