Topic
Total quality management
About: Total quality management is a research topic. Over the lifetime, 13035 publications have been published within this topic receiving 325801 citations. The topic is also known as: TQM.
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TL;DR: Developing and delivering high quality products and services means that you are doing things correctly from the beginning, and as a consequence you are reducing the need for additional services, from verification to warranty.
Abstract: THE NEED FOR QUALITY The first thing that we need to consider, in any organization, is that quality is the most important thing. The quality of your work defines you. Whoever you are, Whatever you do, I can find the same products and services cheaper somewhere else. But your quality is your signature. Developing and delivering high quality products and services means that you are doing things correctly from the beginning. As a consequence, you are reducing the need for additional services, from verification to warranty.
1,273 citations
TL;DR: In this article, the authors investigate the compatibility of the practices in these three programs and find that manufacturing performance is associated with the level of implementation of both socially-and technically-oriented practices of the three programs.
1,137 citations
TL;DR: The Deming management method contains a set of 14 points that serve as guidelines for appropriate organizational behavior and practice regarding quality management as discussed by the authors. But despite the apparent effect of these 14 points on both the industrial world and the practice of management theory around the world, there is little evidence of the role of the Deming Management Method in the formalization and advancement of management theories.
Abstract: In its current form, the Deming management method contains a prescriptive set of 14 points that serve as guidelines for appropriate organizational behavior and practice regarding quality management. Despite the apparent effect of these 14 points on both the industrial world and the practice of management theory around the world, there is little evidence of the role of the Deming management method in the formalization and advancement of management theory. Although its impact on management practice is clear, neither its theoretical contribution nor its theoretical base has yet to be articulated. Yes, there is a theory of quality management underlying the Deming management method, but at present, this theory is presented in the prescriptive form of these 14 points. We propose and articulate a theory of quality management to describe and explain the effects of adopting the Deming management method. This theory is based on the conceptual synthesis of Deming's writings, literature on the Deming management metho...
1,103 citations
01 Jan 1999
TL;DR: The Fifth edition of the Quality Management Handbook as discussed by the authors provides a comprehensive overview of the ISO 9000 family of international quality standards and their application in the software development process. But it does not provide a detailed discussion of the quality improvement process.
Abstract: Contributors. Preface to the Fifth Edition. How to Use the Handbook. How to Think About Quality. The Quality Planning Process. The Quality Control Process. The Quality Improvement Process. Process Management. Quality and Income. Quality and Costs. Measurement, Information, and Decision-Making. Computer Applications to Quality Systems. The ISO 9000 Family of International Standards. Benchmarking. Strategic Deployment. Total Quality Management. Human Resources and Quality. Training for Quality. Project Management and Product Development. Market Research and Marketing. Quality in Research and Development. Software Development. Operations. Inspection and Test. Job Shop Industries. Customer Service. Administrative and Support Operations. Process Industries. Quality in a High Tech Industry. Automotive Industry. Travel and Hospitality Industries. Government Services. Health Care Services. Financial Services Industries. Second-Generation Data Quality Systems. Quality and Society. Quality and the National Culture. Quality in Developing Countries. Quality in Western Europe. Quality in Central and Eastern Europe. Quality in the United States. Quality in Japan. Quality in the People's Republic of China. Quality in Latin America. Basic Statistical Methods. Statistical Process Control. Acceptance Sampling. Design and Analysis of Experiments. Reliability Concepts and Data Analysis. Appendix I-Glossary of Symbols and Abbreviations. Appendix II-Tables and Charts. Appendix III-Selected Quality Standards, Specifications, and Related Documents. Appendix IV-Quality Systems Terminology. Appendix V-Quality Improvement Tools. Name Index. Subject Index.
1,082 citations
TL;DR: In this article, the authors present a methodology that can be used to improve self-assessment frameworks, such as the Baldrige Award, to better inform organizations in the development of total quality systems.
Abstract: Current concepts in the field of Total Quality Management (TQM) are largely based upon case studies, anecdotal evidence and the prescriptions of leading “gurus.” Consequently, there is little consensus on which factors are critical to the success of the approach. Few attempts have been made to scientifically synthesise frameworks for measuring quality management practices, and a methodology for examining the issue has yet to be established. This has meant that current TQM models, such as the Malcolm Baldrige Award, have not been constructed or validated by empirical means. This paper presents a research methodology that can be used to improve self-assessment frameworks, such as the Baldrige Award, to better inform organisations in the development of Total Quality Systems.
The research extracts a series of items from the Baldrige model and established literature. These items formed the basis of a questionnaire sent to over 200 managers. Data was examined using several well-established analytical techniques that identified 10 critical factors of TQM. These factors were shown to be reliable and valid, and offer new insights into our understanding of TQM.
1,072 citations