Value proposition

About: Value proposition is a research topic. Over the lifetime, 3582 publications have been published within this topic receiving 88855 citations.

A framework for sustainable service system configuration: Exploring value paradoxes with examples from the hospitality industry

Abstract: While innovative service systems may create substantial value for certain stakeholders, they often destroy value for others. This value paradox frequently leads to unsustainable service systems. The purpose of this paper is to explore the use of multiple theories to pinpoint and explain these value paradoxes, build a framework allowing potentially more sustainable value configuration of service systems and develop an agenda for future research. The framework is illustrated with examples from the hospitality industry.,The paper draws on prevalent theories and approaches, including service-dominant logic, business modeling, transaction cost economics, stakeholder theory, configuration theory and set theory, to develop a value configuration framework.,In a service system, the configuration of resources and relationships between these resources (i.e. the set of value propositions for various stakeholders of the system) determines which stakeholders will gain and which will lose and to what extent. For that reason, insight into the range of possible service configurations – or business models – will help decision makers consider the effects on various stakeholders, and, where possible, set their priorities right and make their businesses more sustainable. The research produces a rich research agenda.,Examples from hospitality allow an in-depth examination of a range of dynamic configurational and technological innovations, but some idiosyncratic characteristics of the context may impede the wider applicability of the conceptual framework. Future research could complement this work by studying other service sectors.,The paper aims to provide decision makers in the service industry with a conceptual tool to explore, diagnose and, if needed, adjust the value configuration of their service operations. In practice, this tool may help explicate the service system configuration, thus helping managers determine their organizations’ desired positioning in terms of value creation and destruction, and to choose strategic directions by adapting configurations.,Legislation and regulations are being adapted to various new service configurations. This paper attempts to – at least conceptually – distinguish different service configurations, allowing policy makers to identify the value trade-offs between stakeholders, including society at large.,Previous research focused primarily on value creation by innovative services and business models. Value creation for one stakeholder, however, could lead to value destruction for another. Taking this paradox into consideration may result in more open service ecosystems that explicitly consider sustainability and value implications in multiple dimensions and for a broader group of stakeholders.

A Review on Mobile Applications for Citizen Emergency Management

Abstract: Mobile devices may be a powerful tool to help in case of emergency, not only for the person or people in danger but also for those ones giving assistance to them, professionally or not. In order to determine how mobile applications are currently being used in this area and the possibilities for innovation, this paper gathers the result of a review of about more than 250 applications commercially available. These applications have been featured to analyze their value proposition (e.g. main service goal, target user or pricing approach) and their operational features, with respect to their level of context-awareness and the discovery and notification of emergencies. Additionally, the paper proposes the functional design of a mobile application for Citizen Emergency Management, which takes advantage of the gap of the available offer.

Data-driven business model a methodology to develop smart services

Abstract: The appearance of Industrie 40 also known as cyber-physical systems and internet of things enables a continuous creation of data based on intelligent facilities It is assumed that data will be one of the main resources in the future Nevertheless, data need to be transformed into valuable information and further systematically integrated into a value proposition In order to develop these smart services a data-driven business model has to be developed and evaluated For this reason, a literature review has been conducted to identify existing business model approaches in context of Industrie 40 and Product-Service Systems Based on the results of the review requirements for a new model and method have been defined and a data-driven business model including an extensive catalogue of key questions have been developed and applied with an industrial partner The findings and results of the study are presented in this paper

Experiences of Embedding Long-Term Thinking in an Environment of Short-Termism and Sub-par Business Performance: Investing in Intangibles for Sustainable Growth

Abstract: This paper presents a case study of the South African operation of a logistics company, operating in a context of short-termism and under-performance. Frustration with managing in this context, and concern that this environment might erode the customer value proposition, prompted an exploration of the question: “How can the business prioritise its investment in intangibles to support sustainable growth in an environment of short-termism and sub-par business performance?” The study followed an inductive grounded theory approach and began with an exploration of the system of short-termism as it was being experienced by the management team. This evolved in an iterative process to include an exploration of the customer value proposition, the organisation’s capabilities and the system of investment in intangibles. Data were collected over a period of 6 months, across a series of four stages as the management team grappled with the short-term financial objectives imposed on them. The data categories were used to develop 214 propositions across all stages. Through the four stages, four artefacts were developed from the propositions (1) a causal loop diagram of the system of short-termism; (2) a documented value proposition; (3) an assessment of the health of the business’ capitals; and (4) a multi-year intangibles investment programme. The findings indicate that a focus on investment in intangible assets can play a vital role in stimulating sustainable value creation in an environment of historically poor returns on investment and pressure for short-term financial results. It is suggested that investment in intangibles can be introduced as a multi-year capabilities investment plan. The study succeeded in getting investment in intangibles approved and the implication is that long-term decision-making can co-exist in an environment of short-termism and low growth.

Creating Sustainable Futures for Academic Libraries

Abstract: Sustainability is the capacity to endure. For academic libraries, sustainability may well require a radical recalibration of their historic value proposition. The “Great Recession” has accelerated profound changes in higher education funding and in the perception of higher education as a public good. Can libraries use scarcity to fuel the imagination? Can the singular strengths of libraries boost the ability of higher education to thrive, not merely survive? What can be learned from strategies employed in the Great Depression and other periods of severe constraint? Ultimately, how might libraries increase revenue, engender flexibility, foster collaboration, align activities, reduce costs, strengthen infrastructure, and encourage innovation within the framework of a sustainable academic business plan? This article examines these questions by using the University of Washington's 2Y2D (Two Years to Two Decades) initiative and the UW Libraries companion effort, Building Sustainable Futures, as a case...