Showing papers in "International Journal of Educational Management in 2008"
TL;DR: In this article, the authors present a new marketing mix based on MBA students' attitudes and opinions towards the marketing initiatives of business schools in South Africa, based on a quantitative survey of students registered at state-subsidized universities.
Abstract: Purpose – The purpose of this paper is to present a new marketing mix based on MBA students' attitudes and opinions towards the marketing initiatives of business schools in South Africa. The post‐graduate business education market is, and increasingly, getting more aggressive in their efforts to attract students on to their flagship degree, the MBA. The traditional marketing tools historically grouped into 4Ps (product, price, place and promotion), 5Ps (adding people) and 7Ps (adding physical facilities and processes) may be wanting in this market.Design/methodology/approach – The approach taken was a quantitative survey of students registered at state subsidized universities in South Africa.Findings – The factor analysed data showed seven quite distinct underlying factors in the marketing activities of these business schools, some covering the same elements of the traditional marketing mix: people, promotion, and price. There were, however, four different elements: programme, prominence, prospectus, and ...
292 citations
TL;DR: In this article, the authors identify subgroups with similar characteristics within the prospective student (target) market, and determine the preferred sources of information gathering for prospective students that influences their choice of tertiary institution; and to determine the information needs of prospective students, that influence their decisions to select an institution of higher education.
Abstract: Purpose – Marketing communication practitioners in higher education have not yet identified specific subgroups with similar characteristics within the prospective student (target) market, and do not always know which preferred sources learners consult when deciding on a tertiary institution for further or higher education. In addition, little is known about prospective students' information needs when deciding which institution to attend. As a result many tertiary institutions still use one message in one medium for all target markets. The aims of this paper are: to determine if sub‐groups exist within the student recruitment market that need tailor made persuasive messages; to determine the preferred sources of information gathering for prospective students that influences their choice of tertiary institution; and to determine the information needs of prospective students that influence their decisions to select an institution of higher education.Design/methodology/approach – A stratified random sample o...
92 citations
TL;DR: In this article, the authors examine how Singapore, one of the East Asian tiger economies, has attempted to diversify its higher education system by developing "transnational education" in the island state.
Abstract: Purpose – The principal goal of the article is to examine how Singapore, one of the East Asian tiger economies, has attempted to diversify its higher education system by developing “transnational education” in the island state.Design/methodology/approach – With particular reference to the most recent education reforms and changing higher education governance in Singapore, this article focuses on how the Singapore government has changed its higher education governance models in enhancing the global competitiveness of its higher education system by adopting more pro‐competition policy instruments and allowing the growth of transnational education in the city state.Findings – The findings suggest the choice of policy tools (the choice of market forces in higher education and the rise of transnational education in the present case) is highly political and governments should pay particular attention to the particular socio‐economic and socio‐political contexts of their countries when making such choices.Origin...
88 citations
TL;DR: In this article, the authors examined how a graduate institute at National Chiayi University (NCYU), by using a model that integrates analytic hierarchy process, cluster analysis and correspondence analysis, can develop effective marketing strategies.
Abstract: Purpose – The purpose of this paper is to examine how a graduate institute at National Chiayi University (NCYU), by using a model that integrates analytic hierarchy process, cluster analysis and correspondence analysis, can develop effective marketing strategies.Design/methodology/approach – This is primarily a quantitative study aimed at developing a marketing mix for a graduate institute at NCYU in Taiwan. A survey using stratified random sampling was conducted, with 14 universities from four different areas in Taiwan randomly selected for the study. Two questionnaires were conducted: a Likert's five‐scale questionnaire regarding school images and an analytic hierarchy process (AHP) questionnaire regarding school selection factors were administered to 640 undergraduate students. Of the total number of questionnaires, 602 (94 percent) valid school image questionnaires and 570 (89 percent) valid school selection factors questionnaires were used.Findings – The results of AHP revealed that the five most imp...
76 citations
TL;DR: In this article, the authors explore the relationship between having a complete strategic focus and the extent of the internationalisation of university business schools and the level of desire for the future internationalisation and to further validate the model of internationalisation.
Abstract: Purpose – The paper's aims is o explore the relationship between having a complete strategic focus and the extent of the internationalisation of university business schools and the level of desire for the future internationalisation and to further validate the model of internationalisation.Design/methodology/approach – Data were collected for business schools and business facilities using the Elkin, Devjee model of internationalisation concerning the current and desired levels of internationalisation of the business schools. In addition schools were asked six key questions about strategic focus.Findings – It was observed that those schools with complete strategic focus had higher levels of current internationalisation and greater aspirations for even higher levels of internationalisation than schools without a complete strategic focus. It was also found that there may be a connection between research intensity and internationalisation.Research limitations/implications – Future samples would be better to c...
74 citations
TL;DR: This article examined career persistence and job satisfaction of beginning teachers and found that students who persisted in teaching were significantly more satisfied than both those who did not persist and those with non-teaching careers.
Abstract: Purpose – The purpose of this research is to examine career persistence and job satisfaction of beginning teachers. Design/methodology/approach – Four hundred and fifty‐one tenth grade students from a nationally representative sample, who aspired to be teachers, were examined over a ten year period regarding their career choices. Students who persisted in teaching were compared to students who did not persist with regard to job satisfaction. A job satisfaction model was tested using clusters of variables as guided by Social Cognitive Career Theory (SCCT).Findings – Students who persisted in teaching were significantly more satisfied than both those who did not persist and those with non‐teaching careers. Beginning teachers were more satisfied with their jobs than those in other occupations. Teachers who had teaching licenses also reported being more satisfied than those who did not have licenses. The social‐contextual factors, i.e. race, socioeconomic status, teaching license, parents' education, and occu...
70 citations
TL;DR: In this article, a survey with a unique identifier was distributed to head teachers at their schools to answer six questions about head teachers and leadership of basic schools, and the results showed that head teachers lacked professional preparation in leadership, and practice management and administrative behaviors rather than leadership.
Abstract: Purpose – Leadership is a key commodity in twenty‐first century organizations. This is especially true for school organizations. This paper aims to respond to six questions about head teachers and leadership of basic schools.Design/methodology/approach – Head teachers responded to survey items about proficiencies required for effective leadership and those demonstrated in practice. The Greater Accra region of Ghana was the setting and head teachers constituted the sample. A survey with a unique identifier was distributed to head teachers at their schools. Analysis was conducted using SPSS and output was translated into frequencies and percentages.Findings – A premise of the research was that heads of basic schools lacked leadership proficiencies because of the absence of school leadership preparation programs. Heads of basic schools lack professional preparation in leadership, and practice management and administrative behaviors rather than leadership.Practical implications – Ghana has implemented several...
62 citations
TL;DR: In this paper, the authors examine issues of quality and quality assurance in Kenyan schools, identify reasons why Kenya government has difficulties in achieving its well documented search for quality education and to trace the process for ensuring the accountability of teachers in Kenya.
Abstract: Purpose – The purpose of this paper is to examine issues of quality and quality assurance in Kenyan schools, identify reasons why Kenya government has difficulties in achieving its well documented search for quality education and to trace the process for ensuring the accountability of teachers in Kenya. This focus is done under conditions of significant changes in government policies and educational restructuring.Design/methodology/approach – The reflections are done through a review of variety of research and analytical sources.Findings – The review shows that the government, whose approach has been ambivalent and paradoxical, has determined teacher accountability and that the underlying cause of poor quality education in Kenya's schools is not the performance of teachers per se but deeply rooted management practices and other government policies which will have to change if this dream is to be realized. The evaluation of teachers' work should not be separated from development since quality is dependent ...
52 citations
TL;DR: In this paper, the authors examine and compare the school excellence model (SEM) approach adopted by Singapore and the school-based management (SBM) approach used by Hong Kong and discuss the implications of such a strategy and the challenges that both Singapore and Hong Kong schools face in navigating a new paradigm of managerialism while satisfying the requirements of quality assurance.
Abstract: Purpose – This paper aims to examine and compare the school excellence model (SEM) approach adopted by Singapore and the school‐based management (SBM) approach adopted by Hong Kong. It discusses the implications of such a strategy and the challenges that both Singapore and Hong Kong schools face in navigating a new paradigm of managerialism while satisfying the requirements of quality assurance.Design/methodology/approach – This paper utilises a comparative approach to analyse the development of educational quality assurance and the movement to decentralise power to the schools in Singapore and Hong Kong. The framework of analysis involves: approach to decentralisation; effects of education marketisation; school leaders, teachers and the profitable use of quality models.Findings – Both Singapore and Hong Kong utilise a centralised decentralisation approach though with different intent. Education marketisation accentuates the underlying dynamics of fierce competition and accountability through performance ...
51 citations
TL;DR: In this article, the authors conduct an in-depth study of international trends in private higher education and focus on the Indian scenario, and highlight the political economic, socio-cultural, national-international, ethical-philosophical and legal-practical aspects of this outreaching theme.
Abstract: Purpose – This paper seeks to conduct an in‐depth study of international trends in private higher education and focus on the Indian scenarioDesign/methodology/approach – The methodology adopted is conceptual, analytical and comparative.Findings – Though there has been better acceptability of private higher education institutions in India today than the “trepidation” felt at their emergence three decades ago, certain basic questions have been raised: Is the presence of private sector in higher education inevitable? Is it desirable too? Why is the Supreme Court of India intervening in matters pertaining to private higher education so frequently? What are the issues at stake?Originality/value – An attempt is made to highlight the political‐economic, socio‐cultural, national‐international, ethical‐philosophical and legal‐practical aspects of this outreaching theme, in general, and focus on the driving forces, causes, and consequences of the emergence of the private higher education during the last three decad...
51 citations
TL;DR: In this article, the authors present a case study approach and uses the experiences of the faculty of a business school to describe the process and benefits of developing a custom balanced scorecard.
Abstract: Purpose – The purpose of this paper is to present a unique version of the balanced scorecard developed and applied by the faculty of a university division.Design/methodology/approach – The paper uses a case study approach and uses the experiences of the faculty of a business school to describe the process and benefits of developing a custom balanced scorecard.Findings – The unique version of the scorecard revitalized the faculty and resulted in a process model of organizational change based on the balanced scorecard that can be used in many academic divisions.Practical implications – This unique version of the scorecard helped to establish a program of continuous improvement and facilitated the formulation of strategic initiatives. The documentation provided in the scorecard supports requests for increased budgets and grant applications.Originality/value – University and faculty administrators can use the model developed in this paper as a basis of a change program that can help design improvement program...
TL;DR: In this paper, the authors examined the countries from which Australian education institutions draw international students and used this information to better understand the recruitment patterns of international students studying in Australia, and found that there were three groups within the data that had different recruitment strategies.
Abstract: Purpose – The global market for international students have become highly competitive and many institutions, particularly higher education institutions, rely heavily on fee income from overseas students. This study aims to examine the countries from which Australian education institutions draw such students and used this information to better understand such patterns.Design/methodology/approach – Data were obtained from a sample of 225 schools, colleges and universities that were actively engaged in the recruitment of international students and correspondence analysis and cluster analysis were used to examine the recruitment choices made by these institutions.Findings – It was clear there were three groups within the data that had different recruitment strategies. Group 1 (local players) institutions were primarily established to cater to the needs of international students studying in Australia and had a narrowly focussed recruitment strategy. Group 2 (global players) were institutions (mainly universiti...
TL;DR: In this paper, the authors examined the relationship between the biographical characteristics gender, age, years of experience and employment position, and job satisfaction of staff members in Catholic primary schools.
Abstract: Purpose – This study's purpose is to examine the relationships between the biographical characteristics gender, age, years of experience and employment position, and job satisfaction of staff members in Catholic primary schools.Design/methodology/approach – Survey data were collected from 356 staff members from Catholic primary schools. Research hypotheses were tested using multivariate analysis and comparison of means.Findings – Age, gender and position were related to a number of facets of job satisfaction as well as overall job satisfaction. No significant relationships were identified for years of experience.Practical implications – The findings hold implications for Catholic diocesan school systems and school administrators in relation to teacher retention and for further research regarding teacher's aides.Originality/value – This study includes non‐teaching staff and investigates the role of employment position as a biographical variable.
TL;DR: In this article, a process used in one American school of business for incorporating meaningful student input into the curriculum review and planning process is described, using a student survey and student focus group to generate feedback in two areas of the college's curricular concerns: the structure, operation, and impact of a...
Abstract: Purpose – The whole process of reviewing and redesigning curricula is an exercise in managing change. Given the multiple stakeholders in the educational enterprise, the many forces that impact upon those enterprises, and the organized and complicated activities in which those enterprises engage, the management of curricular change can be a daunting challenge. The purpose of this paper is to suggest that this challenge can be met by adapting and applying knowledge and techniques from the discipline of organizational development and change (ODC) and by including student feedback as an important source of diagnostic input in the change process.Design/methodology/approach – A process used in one American school of business for incorporating meaningful student input into the curriculum review and planning process is described. The paper reports on the use of a student survey and student focus group to generate feedback in two areas of the college's curricular concerns: the structure, operation, and impact of a...
TL;DR: In this article, the authors reviewed the latest developments of the higher education sector in China since the mid-1990s by focusing on the expansion of university education and argued that the ambitious state constitutes both a driving force and a constraint for China's higher education.
Abstract: Purpose – This article aims to review the latest developments of the higher education sector in China since the mid‐1990s by focusing on the expansion of university education.Design/methodology/approach – It is argued that while massification of higher education is an important indication of the progress in China's higher education system, the quest for world‐class universities indicates China's ambition to earn international reputation in higher education sector compatible with its increasing economic power.Findings – The driving force of these two developments is from the state, which demonstrates the dominant role of the Chinese government in higher education policy and administration. However, the ambitious state constitutes both a driving force and a constraint for China's higher education. The strengthening administrative control accompanied by the financial benefits from the government has led to bureaucratization of China's universities. China's world‐class pursuit necessitates a fundamental chang...
TL;DR: In this paper, a study of the effectiveness of head teacher leadership within TAFE NSW was conducted, where both qualitative and quantitative methods were employed to identify and measure the effective leadership attributes of the head teachers.
Abstract: Purpose – This paper aims to focus on a study of the effectiveness of head teacher leadership within TAFE NSW.Design/methodology/approach – Quantitative and qualitative methods were employed to identify and measure the effective leadership attributes of the head teachers. The research sample consisted of head teachers and teachers.Findings – The results suggest that the effectiveness of head teachers' leadership needs to be improved substantially. More specifically, there was a significant difference between the self‐perceived leadership effectiveness of the head teachers and the leadership effectiveness perceived by the teachers. The study also showed that the effects of gender, length of service as a head teacher, length of service in the position and the educational discipline area did not have a substantial effect on head teacher leadership effectiveness. However, emergent issues such as workload, lack of support and training, and the gap between the head teacher and higher‐level management were signi...
TL;DR: In this article, the authors examined the implications of public private partnership (PPP) for education delivery, attainment, attitude, behaviour and attendance, and found that the impact of the partnership on education is positive.
Abstract: Purpose – The purpose of this paper is to examine the implications of Public Private Partnerships (PPPs) for education delivery, attainment, attitude, behaviour and attendance. Partnership success factors are identified, and transferable lessons extracted. Barriers to the success of the partnership are explored and suggestions for improvement are made.Design/methodology/approach – Case study of the first PFI school in the UK. This involved a systematic literature review and collation of data on impact on Victoria Dock Primary School, four face‐to‐face in‐depth interviews with Sewell Group Plc and Victoria Dock Primary School staff, and three face‐to‐face in‐depth interviews with experts in the education sector.Findings – Findings suggest that the impact of the partnership on education is positive. Pupils perform significantly better than both the average Hull and national primary schools. There appears to be a positive impact on attitude, behaviour and attendance.Research limitations/implications – Cautio...
TL;DR: In this paper, the authors found that the major determinants for university choice for applicants in Finland were the special characteristics of the teaching and research in the psychology departments, and that an aptitude test seems to the applicants like a natural part of the selection process since the lack of one put off some applicants.
Abstract: Purpose – The purpose of this paper is to find out which factors contribute to the decisions of the students when they choose their place of study among the six psychology departments of the Universities in Finland.Design/methodology/approach – The study involved a survey questionnaire. Responses were received from 1,668 people.Findings – It was found that the major determinants for university choice for applicants in Finland were the special characteristics of the teaching and research in the psychology departments. An aptitude test seems to the applicants like a natural part of the selection process since the lack of one put off some applicants.Practical implications – Psychology departments have a clear opportunity to influence the applicants' decisions by making their teaching and research characteristics known to the applicants. In practice, that would be possible by collaborating more with upper secondary schools and open universities.Originality/value – The process of student selection is very impo...
TL;DR: In this paper, the authors trace the evolution of two initiatives (the direct subsidy scheme and independent schools initiative) and analyze them as education reforms in terms of policymaking dynamics, and the very notion of the term "privatization" will be examined.
Abstract: Purpose – This paper aims to trace the evolution of two initiatives – the direct subsidy scheme and independent schools initiative – their genesis, rationale, current form and take‐up rate. It also analyses them as education reforms in terms of policymaking dynamics. The very notion of the term “privatization” will be examined.Design/methodology/approach – The article examines the two school privatization schemes in Hong Kong and Singapore, by putting into perspective a discussion of their policy implications, thereby reflecting on their similarities and differences in their agenda, implementation and implications.Findings – The findings indicate that the DSS and independent school schemes in both Hong Kong and Singapore are in line with the global trends of privatization. It is suggested that the governments of the two places have adopted different approaches in the implementations of their schemes.Originality/value – The paper shows how the direct subsidy scheme and independent schools initiative repres...
TL;DR: In this article, the authors explore issues with the policy rhetoric, implementation process and the lens through which reality is perceived, explaining why these issues can open up a policy rhetoric-reality gap.
Abstract: Purpose – This paper aims to discuss why there is often a gulf of difference between policy rhetoric and reality In particular, the paper seeks to explore issues with the policy rhetoric, implementation process and the lens through which reality is perceived, explaining why these issues can open up a policy rhetoric‐reality gap This article also suggests a simple matrix framework to analyse a rhetoric‐reality gapDesign/methodology/approach – This paper is a reflection on, and analysis of, the issue of the difference between policy rhetoric and reality The framework of analysis involves: issues with policy rhetoric; issues with the implementation process; issues with examining realityFindings – Although policy rhetoric always has laudable aims, the underlying dynamics of change and interaction among the various actors at different levels of the system often means that the rhetoric may be compromised in reality However, it is also possible that even when implementation reality may not correspond close
TL;DR: In this article, the authors examined the knowledge strategies of school administrators and teachers in schools to acquire and use information for decision making in various areas of school development, and found that personal strategies also tend to influence the knowledge culture within schools.
Abstract: Purpose – To examine the knowledge strategies of school administrators and teachers in schools to acquire and use information for decision making in various areas of school development.Design/methodology/approach – Quantitative correlational research design using survey questionnaire as the main instrument for data collection. The respondents were from 40 schools, and involved random selection of 282 school administrators and 500 teachers. The research was conducted using a 23 item questionnaire.Findings – Personal knowledge strategies of school administrators and teachers are highly correlated to the perception of positive knowledge management environments in their schools (r = 0.57, p < 0.001); the quality of data kept within schools (r = 0.63 p < 0.001); and the extent decision making in schools was information‐driven. Personal strategies also tend to influence the knowledge culture within schools. Personal strategies can maneuver the way people seek and tolerate new knowledge, and how ideas are valued...
TL;DR: In this article, the authors analyse innovations in education from the point of view of product content and markets selected, and provide research results generated by three waves of expert interviews and several surveys.
Abstract: Purpose – The purpose of this paper is to analyse innovations in education from the point of view of product content and markets selected. Emerging market economies face a number of problems many of which are closely linked to and dependent upon the effectiveness of higher professional education. External environment changes, such as the formation of knowledge economy, globalisation, changes in the educational needs of consumers as well as new technological advances and growing competition require a different scale of innovations in higher education.Design/methodology/approach – The authors provide research results generated by three waves of expert interviews and several surveys.Findings – Economies in transition set special and very challenging tasks to the higher education system. It needs to be flexible enough to provide high quality services to meet the changing needs of a transition economy and still be able to carry our its social and humanitarian functions. A strategic marketing approach can be us...
TL;DR: This paper explored how the process of implementation of school-based management (SBM) has worked within the public school systems in the Australian Capital Territory (ACT) and Victoria in Australia.
Abstract: Purpose – The purpose of this paper is to explore how the process of implementation of school‐based management (SBM) has worked within the public school systems in the Australian Capital Territory (ACT) and Victoria in Australia. The period covered was 1976‐2006.Design/methodology/approach – The approach adopted was the mixed methodology which included empirical surveys, interviews with stakeholders and documentary analyses including Parliamentary acts, statutes, school board or council constitutions, research reports, parliamentary and official reports.Findings – The findings suggest that both systems had a strong commitment to the proper implementation of SBM towards the improvement of school outcomes and student achievements. Whenever problems arose stakeholders were keen to sort them out and move forward by covering the gaps to avoid the repetition of similar problems. Both systems have succeeded in strengthening their own model of SBM and are satisfied with the achievements through SBM.Research limit...
TL;DR: In this paper, the authors show how Nigeria's current Universal Basic Education on primary schooling targets Muslim Almajiri street boys for basic literacy acquisition, and examine the management implementation practices and challenges, as well as provide policy options that may minimize discrepancies for effective management.
Abstract: Purpose – The purpose of this paper is to show how Nigeria's current Universal Basic Education on primary schooling targets Muslim Almajiri street boys for basic literacy acquisition. The paper examines the policy's management implementation practices and challenges, as well as provides policy options that may minimize discrepancies for effective management.Design/methodology/approach – The discussion is guided by preliminary qualitative studies using phenomenology research philosophy to better understand the social realities of the boys' schooling. Using a descriptive case study approach, two schools in a major city of northern Nigeria served as research sites. Data collection process involved informal interviews, active observations, and discussions with a purpose with four boys, and two teachers as primary participants. Data analysis engaged the generation of themes from the transcribed interview and personal observation field notes, with major ones as challenges and policy options of the program imple...
TL;DR: In this article, the authors suggest that marketing as a technology of the market has contributed to the foreshortening of educational horizons within which we act or observe but can only hold for declining durations.
Abstract: Purpose – In this conceptual discussion paper the author seeks to suggest that marketing as a technology of the market has contributed to the foreshortening of educational horizons within which we act or observe but can only hold for declining durations. To satisfy this demand for more in time, marketing has contributed to the commoditisation of consumption patterns in time and foreshortened the acceptable temporal range over which consumption can be achieved.Design/methodology/approach – This paper is philosophical in nature.Findings – Marketing has, it is proposed, contributed to change in essence of educational provision. Moreover the clash of temporalities of marketing and liberal education creates a tension that directly effects the provision of education. This can be seen in lifelong education which it is suggested is functionally a series of short bite‐sized exposures to learning, readily consumable often one after the other with the rubric of linear time.Practical implications – The paper raises i...
TL;DR: In this paper, the authors describe how practitioners from Canada, UK, Singapore, and USA, university educational administration faculty from the USA, and the editor of a premier international journal of educational management engaged in a collaborative process to discover how to improve the preparation and practice of educational administration on a global basis.
Abstract: Purpose – The purpose of this paper is to describe how practitioners from Canada, the UK, Singapore, and the USA, university educational administration faculty from the USA, and the editor of a premier international journal of educational management engaged in a collaborative process to discover how to improve the preparation and practice of educational administration on a global basis.Design/methodology/approach – An appreciative inquiry theoretical research perspective was used to discover a positive core of experiences that could add to cultural proficiency as it relates to educational administration.Findings – In each cultural context, the central nature of the highpoint stories focused on appreciative ways to work with other people. The stories suggest that relationships and collaboration are at the heart of an educational administrator's practice. It was discovered that twenty‐first century educational administrators operating in a global context believed that they could become difference makers in ...
TL;DR: In this article, the authors used the globalization theory and the implications of democratization for social policy to analyze the school governance reforms in Taiwan and South Korea, and classified decentralization into two categories, namely managerial decentralization and societal decentralization, by conceptualizing their context, rationales and policy instruments.
Abstract: Purpose – The article aims to use the globalization theory and the implications of democratization for social policy to analyze the school governance reforms in Taiwan and South Korea.Design/methodology/approach – The article describes the main features of decentralization policy in the school sectors in the two societies with a historical review of their democratic transition and educational reforms during the 1990s. It then classifies decentralization into two categories, namely managerial decentralization and societal decentralization, by conceptualizing their context, rationales and policy instruments. It closes by considering the implications of Taiwan's and South Korea's experiences for educational decentralization and education reforms.Findings – It is found that in Taiwan there is a comprehensive and institutionalized empowerment of teachers and parents but full institutionalization of involvement of the school community is still in progress in South Korea.Originality/value – This article reviews ...
TL;DR: In this paper, six of Deming's principles for transforming organisational management and the application of these to management within the area of higher education are discussed, for discussion is not that they are more important for quality, but because they are among the most important for m...
Abstract: Purpose – There can be little doubt about the importance and relevance of quality for any service industry. One of the most influential contributors to service quality developments was W. Edwards Deming (1900‐1993). An important component of Deming's philosophy is reflected in his 14‐principles for transforming a service as they indicate what management needs to do to ensure that they and their employees are able to deliver good service quality. The purpose of this paper is first, to select and describe six of the 14 principles and their implications for organisational management; and second, to hightlight the relevance of these principles within higher education.Design/methodology/approach – Six of Deming's principles for transforming organisational management and the application of these to management within the area of higher education are discussed. The selection of these six principles, for discussion is not that they are more important for quality, but because they are among the most important for m...
TL;DR: In this article, the authors examined the role of IT in sharing information in academic institutions and explored the IT effectiveness in an academic context that is used to improve efficiency and effectiveness of creation and sharing of information among people.
Abstract: Purpose – The purpose of this paper is to study the provisions of information technology (IT) for development of academic resources and examines the effect of IT in academic institutions for sharing information.Design/methodology/approach – The paper examines the role of IT in sharing information in academic institutions and explores the IT effectiveness in an academic context that is used to improve efficiency and effectiveness of creation and sharing of information among people.Findings – The paper finds that the rapid pace of change in IT is increasingly influencing the creation, publication and dissemination of educational materials and sharing information. IT facilitates connections across disciplinary, institutional, geographical, and cultural boundaries. Taken together, the computational and communication capabilities in IT offer great promise for supporting continual improvements in academia. They also underscore the need for credible research into the practical benefits and limitations of teachin...