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Alexander Klee
Researcher at Leibniz University of Hanover
Publications - 2
Citations - 1337
Alexander Klee is an academic researcher from Leibniz University of Hanover. The author has contributed to research in topics: Customer retention & Customer satisfaction. The author has an hindex of 2, co-authored 2 publications receiving 1286 citations.
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Journal ArticleDOI
The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development
TL;DR: In this paper, the authors developed a conceptual foundation for investigating the customer retention process, with the use of the concepts of customer satisfaction and relationship quality, and developed a more comprehensive view of the customer's quality perception.
Book ChapterDOI
Das Relationship Quality-Modell zur Erklärung von Kundenbindung: Einordnung und empirische Überprüfung
TL;DR: The Relationship Quality-Modell (QQM) as mentioned in this paper is a relationship quality-based model for the dauerhafte Bindung of Kunden, which is a konzeptionellen Ansatz dar, diese Lucke zu schliesen.