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James Lappeman

Researcher at University of Cape Town

Publications -  27
Citations -  163

James Lappeman is an academic researcher from University of Cape Town. The author has contributed to research in topics: Middle class & Bottom of the pyramid. The author has an hindex of 6, co-authored 19 publications receiving 87 citations.

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Studying social media sentiment using human validated analysis

TL;DR: This study focused on measuring the online sentiment of South Africa's major banks over a 12-month period and provides an analysis of online sentiment using a unique combination of NLP and human validation techniques to create net sentiment scores and categorise topics of online conversation.
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Personal values and willingness to pay for fair trade coffee in Cape Town, South Africa

TL;DR: In this paper, the authors used a questionnaire survey to investigate South African consumers' ethical buying behavior, using conjoint analysis to imitate the multi-attribute decision consumers face when buying coffee.
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Rethinking share-of-wallet at the bottom of the pyramid: using financial diaries to observe monthly category trade-offs

TL;DR: In this paper, the authors provided empirical evidence for the impact that income and expenditure fluctuations have on understanding the fundamentals of BoP household share-of-wallet in South Africa using a longitudinal financial diary methodology.
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Firestorm Response: Managing Brand Reputation during an nWOM Firestorm by Responding to Online Complaints Individually or as a Cluster

TL;DR: The authors provide evidence of how marketers should respond to a sudden discharge of negative word-of-mouth (nWOM) communication that spreads rapidly across social media platforms, known as an onl...
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Not one segment: using global and local BoP characteristics to model country-specific consumer profiles

TL;DR: In this paper, a generic bottom-of-the-pyramid (BoP) segmentation strategy does not represent a multi-country BoP consumer profile and is inappropriate for emerging markets, especially in Africa.