J
Jeanne G. Harris
Researcher at Accenture
Publications - 28
Citations - 3503
Jeanne G. Harris is an academic researcher from Accenture. The author has contributed to research in topics: Analytics & Human resource management. The author has an hindex of 15, co-authored 28 publications receiving 3323 citations.
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Book
Competing on Analytics: The New Science of Winning
TL;DR: In this paper, Davenport and Harris argue that the frontier for using data to make decisions has shifted dramatically, and that highperforming enterprises are now building their competitive strategies around data-driven insights that in turn generate impressive business results.
Book
Analytics at Work: Smarter Decisions, Better Results
TL;DR: The Analytical Journey: Meeting Challenges Along the Way Toward More Analytical Decisions and Better Results is a step-by-step guide to building an Analytical Culture and facing challenges along the way.
Journal ArticleDOI
Enterprise systems and ongoing process change
TL;DR: A survey of 163 organizations and detailed interviews with 28 more suggests that enterprise systems were still being implemented even among early adopters of the technology, and that process change was being undertaken on an ongoing basis.
Journal Article
How do they know their customers so well
TL;DR: Davenport et al. as discussed by the authors report results from interviews with 24 leading firms and describe seven practices that the leaders share in customer-knowledge management: focus on the most valued customers, prioritize business strategies and customer relationship objectives, and aim for the optimal knowledge mix.
Journal ArticleDOI
Data to Knowledge to Results: Building an Analytic Capability
TL;DR: In this article, the authors examine the experiences of over 20 companies that were successful in their data-to-knowledge efforts and identify the critical success factors that must be present in any data-toknowledge initiative and offer advice for companies seeking to build a robust analytic capability.