In previous research, the computer frustrations of student and workplace users have been documented. However, the challenges faced by blind users on the Web have not been previously examined. In this study, 100 blind users, using time diaries, recorded their frustrations using the Web. The top causes of frustration reported were (a) page layout causing confusing screen reader feedback; (b) conflict between screen reader and application; (c) poorly designed/unlabeled forms; (d) no alt text for pictures; and (e) 3-way tie between misleading links, inaccessible PDF, and a screen reader crash. Most of the causes of frustration, such as inappropriate form and graphic labels and confusing page layout, are relatively simple to solve if Webmasters and Web designers focus on this effort. In addition, the more technically challenging frustrations, such as screen reader crashes and conflicts, need to be addressed by the screen reader developers. Blind users in this study were likely to repeatedly attempt to...

What Frustrates Screen Reader Users on the Web: A Study of 100 Blind Users

Improving web accessibility: a study of webmaster perceptions

This paper describes an empirical study of the problems encountered by 32 blind users on the Web. Task-based user evaluations were undertaken on 16 websites, yielding 1383 instances of user problems. The results showed that only 50.4% of the problems encountered by users were covered by Success Criteria in the Web Content Accessibility Guidelines 2.0 (WCAG 2.0). For user problems that were covered by WCAG 2.0, 16.7% of websites implemented techniques recommended in WCAG 2.0 but the techniques did not solve the problems. These results show that few developers are implementing the current version of WCAG, and even when the guidelines are implemented on websites there is little indication that people with disabilities will encounter fewer problems. The paper closes by discussing the implications of this study for future research and practice. In particular, it discusses the need to move away from a problem-based approach towards a design principle approach for web accessibility.

http://www-course.cs.york.ac.uk/advt/classes/class03/materials/Power,%20Freire,%20Petrie,%20Swallow%202012.pdf

Guidelines are only half of the story: accessibility problems encountered by blind users on the web

Over the last few years, information and communication technologies have become an essential part of daily life, affecting education, employment, and leisure, among other activities. Nonetheless, many individuals still reap few or no benefits from these technologies, and there are resilient gaps in their use. Within this larger context, the authors examine the Internet digital divide between people with and without disabilities from a multidimensional approach. Rather than analyzing the gap in terms of “haves” and “have-nots,” a range of Internet-related dimensions—affordability, motivation and attitudes, skills, usage, and others—is taken into account.

A Multidimensional Analysis of the Disability Digital Divide: Some Evidence for Internet Use

Assessing Section 508 compliance on federal e-government Web sites: A multi-method, user-centered evaluation of accessibility for persons with disabilities

This paper reports on a study of 50 homepages in the Mid-Atlantic United States to determine what accessibility problems exist. The 50 homepages were evaluated using both the U.S. government's Section 508 guidelines as well as the Web Accessibility Initiative's (WAI) Priority Level 1 of the Web Content Accessibility Guidelines (WCAG). According to both sets of guidelines, 49 out of 50 sites were found to have accessibility problems, although some of the accessibility problems were minor and easy to fix. There are two troubling findings from this study. The Web sites that had the most accessibility problems were organizations in the Web development and information technology field, which ideally should be the leaders in making the Web more accessible. The Web accessibility software testing tools, which are available to assist people in making their Web sites more accessible, are flawed and inconsistent and require large numbers of manual checks, which many developers may not be able to do. More people need to become aware of the topic of Web accessibility, and the testing tools need to be improved so that once people are aware, it is easier for them to move their sites toward full accessibility.

Web accessibility in the Mid-Atlantic United States: a study of 50 homepages

A large number of users with disabilities use assistive technology devices to browse the web. However, the use of assistive technologies can only be successful when the web sites are developed in such a way that they are compatible with such devices. Guidelines exist for creating accessible web sites. However, they are seldom followed, and current levels of web accessibility are low. Therefore, the question arises as to which is the major cause of inaccessibility, and how accessibility features of web sites evolve over time. A set of 50 web sites has been studied over time to determine if accessibility improves or declines. This research-in-progress paper presents a comparison of the results obtained in 2002 and 2003. Such a comparison leads to the conclusion that, in the time period of 1 year, the 50 web sites have actually become more inaccessible. Implications for developers, webmasters, and educators are also discussed in the paper.

One year older, but not necessarily wiser: an evaluation of homepage accessibility problems over time

This chapter introduces the research and application of the Web-STAR project, which began at Towson University in 2002. The main goal and purpose of the Web-STAR (Web-Survey Tool for Analyzing Requirements) project is to provide a standardized survey tool that developers can use to determine the user requirements for existing or new Web sites. The Web-STAR will allow this most vital stage in the development process to take place within a convenient, tested, and cost-effective method. Based on existing work in user evaluation design, Web-STAR will take sound 701 E. Chocolate Avenue, Suite 200, Hershey PA 17033-1240, USA Tel: 717/533-8845; Fax 717/533-8661; URL-http://www.irm-press.com IRM PRESS This chapter appears in the book, Issues of Human Computer Interaction edited by Anabela Sarmento. Copyright © 20 5, IRM Press, an imprint of Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. 38 Lazar, Jones & Greenidge Copyright © 2004, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. development practices and apply them to user requirements in the design of informational websites. This chapter presents the research-in-progress development, testing and current status of Web-STAR.

Kisha-Dawn Greenidge

Papers

Improving web accessibility: a study of webmaster perceptions

Web accessibility in the Mid-Atlantic United States: a study of 50 homepages

One year older, but not necessarily wiser: an evaluation of homepage accessibility problems over time

Web-STAR: Development of Survey Tools for Use with Requirements Gathering in Web Site Development