Knowledge Management

Seeking meaning: A process approach to library and information services

This paper presents a current, accessible, and overarching view of work system theory. WST is the core of an integrated body of theory that emerged from a long-term research project to develop a systems analysis and design method for business professionals called the work system method (WSM). After discussing WST’s basic premises and its two central frameworks, this paper summarizes the relationship between WST and WSM. It shows how experience with early versions of WSM led to three extensions of WST that addressed limitations-inuse in one of the central frameworks in WST. After comparisons with related theories, this paper closes with an evaluation of progress to date, new directions for research related to WST, and implications for the IS discipline. The two appendices summarize the long term research from which WST emerged and use a positioning map to show how WST is related to other topics in the IS discipline.

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Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future

What Do Pictures Want? The Lives and Loves of Images

User and task analysis for interface design

Purpose – The purpose of this paper is to point out paradigm shifts in recordkeeping responsibilities from records and information management professionals (RIM professionals) to knowledge workers, caused by advancements in information and communication technologies and by user and organizational expectations. The impact of these changes on the implementation of professional records management (RM) principles and guidelines particularly in ISO 15489 is discussed.Design/methodology/approach – The paper looks at the issues from an academic viewpoint by reviewing ISO 15489's RM principles presented in Part 1 and guidelines in Part 2 of the standard. The currency of the standard in capturing the changing practices that are flowing into RM approaches are then evaluated against four of the principles. These four principles are reviewed against three key paradigm shifts.Findings – The authors present evidence of significant paradigm shifts relating to changing technology, work practices, devolution of recordkeep...

Paradigm shifts in recordkeeping responsibilities: implications for ISO 15489's implementation

Introduction. This paper describes how the seminal information seeking behaviour models of Ellis, Meho and Tibbo and Marchionini were used as scaffolds to examine the information search behaviour of users working with a commonly implemented information source in organizations: electronic document and record management systems. Method. A literature review on the information seeking behaviour models was conducted prior to hypothesising the search behaviour of electronic document and record management systems users. Ellis's, Meho and Tibbo's and Marchionini's models were identified as seminal frameworks to consider. A case study method was used to collect the data, using multiple research tools such as interviews, questionnaires and protocol analysis with forty users across four organizations and three different systems. Results. Transcripts of the interviews and protocol analysis of the search processes formed the data for analysis. From the protocol analysis, flow charts for each of the forty users' searches were plotted. Conclusions. The search results supported the hypothesised model and enabled identification of users' search behaviour; thereby contributing to an understanding of knowledge workers' context specific search behaviour. Page 1 of 19 Models of information search: a comparative analysis 4/04/2014 http://www.informationr.net/ir/18-1/paper562.html

Models of information search: A comparative analysis

Purpose




The purpose of this paper is to explore the leisure information behaviour of motor sport enthusiasts, examining: their information needs; their information seeking and sharing; what personal information they had; and their satisfaction with their information seeking and personal information management efforts.




Design/methodology/approach




This exploratory study examined participants’ information behaviour from a postpositivist and inductive research approach. An online survey was completed by 81 motor sport enthusiasts. The quantitative survey data were analysed using descriptive statistics, whilst the qualitative data were analysed using thematic coding.




Findings




The research findings highlighted that enthusiasts engaged in mixed serious leisure. They required information before, during and after race events, and sought this primarily from online sources, as well as from other individuals. Totally, 90 participants shared information about their interest in motor sport with family, friends and fellow enthusiasts, primarily via e-mails (69 per cent) and Facebook (49 per cent). They also gathered information about motor sport, including photographs and memorabilia. Participants were satisfied with their information management strategies for their personal collections.




Research limitations/implications




Participants were limited to motor sport enthusiasts in Australia, hence findings cannot be generalised more broadly.




Practical implications




Understandings of enthusiasts’ information behaviour provide information management professionals with insights to work with this user community.




Originality/value




This study fills a gap in the literature about leisure information behaviour of motor sport enthusiasts in Australia. It identifies and provides a typology of the 12 categories of information needed by enthusiasts. Provides a preliminary motor sport information behaviour model guided by the conceptual frameworks of the everyday life information seeking model; general models on information behaviour; and the information problem solving behaviour model.

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Australian motor sport enthusiasts’ leisure information behaviour

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EDRMS search behaviour: implications for records management principles and practices

Purpose – The purpose of the paper is to develop a framework for electronic document and records management systems (EDRMS) as a Service Work System. This enhanced overview of EDRMS support strategies suggests that the increasing shift in recordkeeping responsibilities to users requires greater consideration of the core activities that should be supported by RM professionals. The paper seeks to examine the concept of records management (RM) service delivery using this model.Design/methodology/approach – The authors offer a complementary approach for EDRMS analysis, design and implementation augmenting the human computer interaction (HCI) approach. They show how ideas related to services can be incorporated into the existing RM domain and can enrich current approaches within this field.Findings – The changing context from records management suggests a need to shift the RM orientation from a systems domain approach to a Service Work System model. A reorientation of records management emphasises stronger con...

Pauline Joseph

Papers

Paradigm shifts in recordkeeping responsibilities: implications for ISO 15489's implementation

Models of information search: A comparative analysis

Australian motor sport enthusiasts’ leisure information behaviour

EDRMS search behaviour: implications for records management principles and practices

Designing an effective EDRMS based on Alter's Service Work System model