An examplary embodiment providing for one or more improvements includes a method for use in a mobile station operating in a multi-protocol wireless network environment (Fig. 1) that supports a first wireless communication protocol and a second wireless communication protocol wherein the network environment allows the mobile station to seamlessly roam utilizing the first and second wireless communication protocols (100, 110, 120) The method includes establishing a first link layer connection using the first wireless communication protocol, and a second link layer connection using the second wireless communication protocol wherein a single mobile identifier, corresponding to the mobile station, is used in the first and second connections.

Seamless roaming for dual-mode wimax/wifi stations

Access to femto cell service can be managed through access control list(s) (e.g., white list(s), or black list(s)). White list(s) includes a set of subscriber station(s) identifier numbers, codes, or tokens, and also can include additional fields for femto cell access management based on desired complexity. White list(s) can have associated white list profile(s) therewith to establish logic of femto coverage access based on the white list(s). Values of attribute fields that determine white list(s), black list(s), or white list profile(s) can be generated through various sources. An access list management component facilitates generation and maintenance of white list(s), black list(s), or white list profile(s). Values for identifier attribute field(s) available for inclusion in a white list are validated prior to inclusion therein. Various example aspects such as white list(s) management, maintenance and dissemination; automatic population or pre-configuration; and inclusion of wireless device(s) or subscriber(s) are also provided.

Access control lists and profiles to manage femto cell coverage

A femto cell service framework is utilized for purchase and service of femtocell equipment and customer support thereof. A point of sale (POS) platform enables purchase of femtocell equipment based on a set of eligibility criteria. POS also allows purchase of add-on services. Direct fulfillment and post-sale transactions such as returns and equipment replacement are also provided. An account management service enables femtocell equipment and service self-care or through customer representatives. Configuration of service account and monitoring of account status is provided. Customer care architecture also enables remote troubleshooting of purchased equipment. Remote troubleshooting includes diagnosis and related manipulation of purchased equipment.

Point of sales and customer support for femtocell service and equipment

A retail store is provided with both physical retail products and a virtual interactive product display. A system is provided that monitors a customer's movements, product interactions, and purchase behavior while looking at both physical items and while using the virtual interactive product display. Emotional reactions to physical items and the virtual display are also tracked. User movement through the physical store is tracked using sensors placed throughout the store. Profiles of this movement are created anonymously, and then associated with known customer identities on the occurrence of an identification event. In-store, on-line, and virtual customer data are combined to create a comprehensive customer data store. A retail clerk uses smart eyewear to select a customer and request identification. Upon identification, a subset of the data store is downloaded for viewing through the smart eyewear to increase the effectiveness of the clerk when assisting the customer.

Retail customer service interaction system and method

Disclosed herein is a technique for securely provisioning access control entities (e.g., electronic Subscriber Identity Module (eSIM) components) to a user equipment (UE) device. In one embodiment, a UE device is assigned a unique key and an endorsement certificate that can be used to provide updates or new eSIMs to the UE device. The UE device can trust eSIM material delivered by an unknown third-party eSIM vendor, based on a secure certificate transmission with the unique key. In another aspect, an operating system (OS) is partitioned into various sandboxes. During operation, the UE device can activate and execute the OS in the sandbox corresponding to a current wireless network. Personalization packages received while connected to the network only apply to that sandbox. Similarly, when loading an eSIM, the OS need only load the list of software necessary for the current run-time environment. Unused software can be subsequently activated.

Methods and apparatus for storage and execution of access control clients

Fast call set-up for a call to a multi-mode communication unit (102) is facilitated by a method and apparatus for registering and re-registering priorities with a SIP registrar (111). A list of contacts with first priorities associated with a mode of operation in a first enterprise network (106) is established and used. A switch to second priorities is made when a probability of a switch from the first mode of operation to a second mode of operation in a second cellular network (108) satisfies a threshold. The list of contacts includes a contact having an expiration time for the first mode of operation. A quality factor is determined and the list of contacts is re-registered and the expiration time changed if the quality factor does not satisfy a threshold.

Fast call set-up for multi-mode communication

A method, information processing system, and wireless device are disclosed for managing network scanning intervals. The method includes detecting a new wireless network coverage area (130). At least one local dynamic scanning profile (110) is analyzed in response to the determining. The at least one local dynamic scanning profile (110) is determined to include identification information (306) associated with the new wireless network coverage area (130). A network scanning interval for identifying wireless sub-networks (112) within the new wireless network coverage area is dynamically adjusted in response to the determining that the at least one local dynamic scanning profile 110 includes the identification information (306). The adjustment is based on a scanning interval (312) indicated by the at least one local dynamic scanning profile 110 for the new wireless network coverage area (130).

Scanning frequency optimization for alternate network access in dual mode wireless devices

Methods and systems for assisting customers in retail stores are described. The method comprises obtaining one or more assistance requests from a customer mobile device. The one or more assistance requests include customer device location and assistance information. Further, the assistance information includes at least one of a customer image, a text message, a video, and an audio. The method further comprises analyzing the one or more assistance requests to obtain assistance details. The assistance details include customer data and store associate data. Further, the method comprises transmitting the customer data and the store associate data to store associate mobile devices and the customer mobile device respectively for assisting the customer.

Method and system for assisting customers in retail stores

The present application describes various embodiments that address the need in wireless environments and within the SIP framework to efficiently maintain SIP contact addresses. It introduces the concept of a SIP proxy user agent (UA) (e.g., 123 or 124) to serve as a gateway between a SIP core network and a SIP-unaware mobile(101). A new message is described, a combined registration and event subscription message, which is used by SIP proxy UAs to both register a new contact address for a mobile and to subscribe to the mobile's contact information. By updating and subscribing to the contact information, a SIP proxy UA is notified of subsequent changes to a mobile's contact information. Registration and deregistration of contact addresses can thus be effected in a manner that allows SIP contact addresses to be more efficiently maintained.

Method and apparatus for maintaining sip contact addresses using event subscription

A dual-band wireless subscriber unit (SU) (112) having an enterprise address of E1 and a cellular address of C1, corresponding method (200), software program (310-320), and WLAN (104) determines (202) that the SU is about to leave a wireless local area network (WLAN) (104). In response, when the SU is involved in a call on E1, the SU sends (212, 208) to the WLAN a SIP message, for example a Refer message with a 'Refer To' field of C1 if an ongoing call or a SIP Redirect message with a contact address of C1 if a new call is attempting to begin on E1. In response to receiving either message, the WLAN seamlessly transfers (210, 214) the call to C1.

Ajaykumar R. Idnani

Papers

Fast call set-up for multi-mode communication

Scanning frequency optimization for alternate network access in dual mode wireless devices

Method and system for assisting customers in retail stores

Method and apparatus for maintaining sip contact addresses using event subscription

Method and apparatus in a wireless communication system for facilitating a handoff