According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

Knowledge Management

“WHAT can men do, what do they do, and what do they want to do ?”—these are the uestions that Prof. Thorndike seeks to answer in a very comprehensive and elaborate treatise. His undertaking is inspired by the belief that man has the possibility of almost complete control of his fate if only he will be guided by science, and that his failures are attributable to ignorance or folly. The main approach is through biological psychology, but all the social sciences are appealed to and utilized in an effort to deal with the human problem as a whole. The relative immaturity of the sciences dealing with man is continually stressed, but it is claimed that they provide a body of facts and principles which are “far above zero knowledge”, and that even now they are capable of affording valuable guidance in the shaping of public policy. Human Nature and the Social Order By E. L. Thorndike. Pp. xx + 1020. (New York: The Macmillan Company, 1940.) 18s. net.

Human Nature and the Social Order

Cultivating Communities of Practice: A Guide to Managing Knowledge

In this Chapter, we imagine a decision maker (or a group of experts) trying to establish or examine fair procedures to combine opinions about alternatives related to different points of view.

Multiple criteria decision making

Designing mature internet business strategies: The ICDT model

This paper is presenting a generic ontology-based user modeling architecture, (OntobUM), applied in the context of a Knowledge Management System (KMS). Due to their powerful knowledge representation formalism and associated inference mechanisms, ontology-based systems are emerging as a natural choice for the next generation of KMSs operating in organizational, interorganizational as well as community contexts. User models, often addressed as user profiles, have been included in KMSs mainly as simple ways of capturing the user preferences and/or competencies. We extend this view by including other characteristics of the users relevant in the KM context and we explain the reason for doing this. The proposed user modeling system relies on a user ontology, using Semantic Web technologies, based on the IMS LIP specifications, and it is integrated in an ontology-based KMS called Ontologging. We are presenting a generic framework for implicit and explicit ontology-based user modeling.

/pdf/ontology-based-user-modeling-for-knowledge-management-we30dgkutb.pdf

Ontology-based user modeling for knowledge management systems

Successful implementation of IT-enabled change requires good management of the change process and of the various sources of resistance that typically accompany the introduction of such change. As a result, helping managers better understand the dynamics of organizational processes is an important objective for IS and IT educators. The EIS Simulation is a new computer-based multimedia simulation that allows managers to experience the process of introducing an EIS in a fictitious organization. It has been used extensively over the last two years with groups of management students and executives. The paper presents the simulation and discusses its potential pedagogical benefits, possible extensions, and use in a research context. More generally, the EIS Simulation provides a first step in the development of a new generation of pedagogical tools: computer-based organizational games exploiting the potential of multimedia and object-oriented technology to provide managers with realistic experiential learning environments.

Understanding organizational dynamics of IT-enabled change: a multimedia simulation approach

https://ac.aup.edu/~croda/publications/IWC2002.pdf

Using conversational agents to support the adoption of knowledge sharing practices

Visual interactive modeling principles and modeling by example offer concrete guidelines for developing user-centered DSS generators that exploit the advantages of visual modeling while supplying active decision support through proper integration of AI techniques. Human-computer interaction remains a central issue, suggesting further research to realize a high level of human-machine cooperation in problem solving and decision making.

https://www.jstor.org/stable/pdfplus/25061416.pdf

Albert A. Angehrn

Papers

Designing mature internet business strategies: The ICDT model

Ontology-based user modeling for knowledge management systems

Understanding organizational dynamics of IT-enabled change: a multimedia simulation approach

Using conversational agents to support the adoption of knowledge sharing practices

Intelligent Decision Support Systems: A Visual Interactive Approach