A Message Storage and Deliver System (MSDS) is connected to the public switched telephone network (PSTN) and receives incoming calls with these calls being facsimile, voice, or data transmissions. The MSDS detects the type of call and stores the message signal in a database. The MSDS is also connected to the Internet and has a hyper-text transfer protocol deamon (HTTPD) for receiving requests from users. The HTTPD forwards requests for certain files or messages to a network server which transmits at least part of the message to the HTTPD and then to the user. In addition to requests for certain documents, the HTTPD may also receive a request in the form of a search query. The search query is forwarded from the HTTPD to an application program for conducting the search of the database. The results of the search are forwarded through the HTTPD to the user. The user may then select one or more files or messages from the search results and may save the search for later reference.

Systems and methods for storing, delivering, and managing messages

An enterprise email management system is disclosed. The enterprise mail system is designed to handle large volumes of email quickly and efficiently, responding through enterprise email system users or automated means. The enterprise email system processes incoming email using a set of configurable rules that examine each message for a specific attribute state condition and invoke a configurable action when the attribute satisfies the condition. A number of actions may be invoked such as routing a message to a specific mail queue. The enterprise email system assigns a mail queue timer when a message is moved into a mail queue. Each mail queue has a different mail queue timeout value that specifies the maximum amount of time that a message may sit idle within a mail queue. The enterprise email system may automatically move a message from a mail queue into a mailbox of an enterprise email system user that subscribed to the mail queue. A mailbox timer then set for the message and the mailbox timer is compared with a mailbox timeout value that specifies the amount of time that message may sit idle within a mail queue. If the mail queue timer expires, the message is returned to the mail queue from where it came. If the mail queue timer expires, then the message is routed to another mail queue or enterprise email user.

Method and apparatus for performing enterprise email management

Apparatus, methods, systems and computer program products are disclosed to provide electronic mail systems with the capability for a group of trusted users to collectively determine whether a given electronic mail message is junk e-mail. Further, if the given electronic mail message is determined to be junk mail, the e-mail systems of other trusted users in the group dispose of unviewed copies of the junk e-mail. Thus, the invention reduces the exposure of junk e-mail messages to the group of trusted users.

Method and apparatus for identifying and discarding junk electronic mail

A message processing and forwarding system for processing electronic messages in a digital format received over a computer communication path or network, and forwarded over a telephone circuit switched network to a user's receiver, such as a pager. A content processor in a message server processes the received digital message in accordance with knowledge of the receiver's capabilities and user-configured message filtering information to create a customized second message suitable for handling by the user's receiver at a remote physical location. Also, the system defines a distributed architecture for global paging, including multiple redundancy, to yield a robust system. In a preferred embodiment, the original digital message is part of an e-mail message received and forwarded through a conventional computer communication network such as the Internet.

Filtering computer network messages directed to a user's e-mail box based on user defined filters, and forwarding a filtered message to the user's receiver

A system and method that enables a given sending user to specify a set of delivery policies and have them used for the electronic delivery of a given message, the message potentially having several heterogeneous parts (e.g., text and pictures) each of which is handled differently, and delivered to multiple heterogeneous devices (e.g., PCs, Smartphones, fax machines), and possibly to several distinct recipients. The factors with which a sender can qualify their delivery policies include: time/date, transmission cost; whether the transmission can be forwarded; receiving device capability; and network reliability, speed, and security transmission. Methods are also provided enabling a sender to specify that particular transmissions be redirected or copied, e.g., “send fax copy to my broker and my accountant.” In one embodiment, the delivery policies may be specified using PICS.

Sender- specified delivery customization

A system for routing electronic mails to one of a plurality of support persons (122, 124) in a processing center (100) is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server (102) for receiving the e-mail from a sender, an information extractor (204) for extracting relevant information from the e-mail, and a router (116) for routing the e-mail. The system contains a database (114) for storing information related to all persons who can answer e-mails. The system also contains a server (112) for storing the history of all activities in the system. The router (116) can make routing decisions and perform load-balancing and alert functions based on the information stored in the database (114) and the server (130).

Alec Miloslavsky

Papers

System for routing electronic mails