A
Almira Farisa
Researcher at ISCTE – University Institute of Lisbon
Publications - 1
Citations - 294
Almira Farisa is an academic researcher from ISCTE – University Institute of Lisbon. The author has contributed to research in topics: Word of mouth & Service quality. The author has an hindex of 1, co-authored 1 publications receiving 107 citations.
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The impact of e-service quality and customer satisfaction on customer behavior in online shopping.
TL;DR: The analytical results showed that three dimensions of e-service quality, namely website design, security/privacy and fulfilment affect overall e- service quality, while customer service is not significantly related to overall e -service quality.