Ana María Serrano-Bedia

TL;DR: In this article, an analysis of data from 443 Spanish hospitality firms highlighted four factors that encourage innovation, i.e., the joint effect on innovation of both internal and external players.

TL;DR: This is the first study that investigates how KMP contribute to firm performance by incorporating the mediating impact of OL, and pioneering in providing empirical evidence that OL mediates the KMP – performance relationship.

TL;DR: In this article, the authors assess and measure the repercussions of the implementation and certification of an ISO 14001 environmental management system (EMS) on company organizational structure, and identify the...

TL;DR: In this paper, the authors present the results of an empirical study conducted in 68 Spanish firms which are following the implementation process of the total quality management (TQM) through the EFQM excellence model, according to the Excellence in Management Club (EMC), a non-profit making organisation with the aim of being the reference and meeting point for organizations on their way towards excellence.

TL;DR: In this article, the authors present the results of an empirical study conducted in 68 Spanish private firms which are immersed in the implementation process of the European Foundation for Quality Management (EFQM) excellence model, according to the Excellence in Management Club (EMC), a non-profit making organisation with the aim of being the reference and meeting point for organisations on their way towards excellence.