The present study aims at identifying some dimensions of deviant workplace behavior, for this purpose being conducted a survey in small and medium-sized enterprises in Bucharest. In structuring the objectives of this research, the starting point was a typology of deviant workplace behavior drawn from the literature review. Study findings showed that the most probable forms of deviant workplace behaviorcategory would be those of the production deviance. The most frequently mentioned forms of deviant workplace behavior that employees have noticed at their colleagues are: spreading rumors and gossiping and great prolongation of breaks during working hours. Regarding the adoption of some forms of deviant behavior by themselves, most employees said they have not acted in this manner. Starting from the initial model concerning deviant workplace behavior typology, the intensity of manifestation of each form of behavior of employees and managers of small and medium-sized enterprises in Bucharest was evaluated.

Dimensions of Deviant Workplace Behavior in Small and Medium-Sized Enterprises

The emotions and their management in the workplace have become popular topics in the literature as a result of their effects in organizations. With regards to the conceptualization of emotions and their impact within the organizational context, terms such as emotion, affect, and affective state are often used as synonyms by many authors, but there are situations when they have different significance. The meanings associated with these concepts are herein discussed. The affect is present in all the organizational parts, is the root of all its relationships. The emotions influence many organizational dimensions such as decision-making, creativity, teamwork, negotiation, leadership, turnover, and job performance. Another essential construct in this field is emotional labor or the management of emotions. This concept has a special significance in the tertiary sector because it is an important driver of customer satisfaction.

Andreea Fortuna Șchiopu

Papers

Dimensions and effects of emotions in organizational settings