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Barbara A Anderson
Publications - 1
Citations - 5
Barbara A Anderson is an academic researcher. The author has contributed to research in topics: Emotional labor & Front office. The author has an hindex of 1, co-authored 1 publications receiving 5 citations.
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When It's Just Too Hard to Smile!
TL;DR: The authors of as discussed by the authors summarized the opinions of managers and service workers in the tourism/hospitality industry in the Adelaide metropolitan area during the Christmas holiday season, and identified strategies developed by managers and staff to sustain each other in their front-line service work.