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Bettina Distel
Researcher at University of Münster
Publications - 22
Citations - 112
Bettina Distel is an academic researcher from University of Münster. The author has contributed to research in topics: Public sector & Private sector. The author has an hindex of 5, co-authored 18 publications receiving 67 citations. Previous affiliations of Bettina Distel include European Research Center for Information Systems.
Papers
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Proceedings Article
To Adopt or Not To Adopt: A Literature Review on Barriers to Citizens' Adoption of E-Government Services
Bettina Distel,Nadine Ogonek +1 more
TL;DR: A literature review to identify possible barriers to citizens’ adoption of electronic government services and gathered data from 197 journals that published articles on the nonadoption or rejection of electronicgovernment services shows that there is no common ground on barriers to adoption.
Book ChapterDOI
Trust in the Information Systems Discipline
TL;DR: Trust relations are commonly described as the relation between two parties: the trustor (who trusts) and the trustee (who is trusted) So far, technology has mainly been viewed as a medium through which trust can be transmitted or developed as discussed by the authors.
Book ChapterDOI
Who Are the Users of Digital Public Services
Bettina Distel,Ida Lindgren +1 more
TL;DR: The approach reveals that – depending on the perspective taken – the conceptualization of the citizen varies considerably and, as a consequence, may impact the results and contributions of each research perspective.
Book ChapterDOI
Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective
TL;DR: A generic citizen journey is presented that depicts the delivery process for transactional public services from a citizen perspective and reveals the citizen journey’s general usefulness.
Book ChapterDOI
All Citizens Are the Same, Aren’t They? – Developing an E-government User Typology
Bettina Distel,Jörg Becker +1 more
TL;DR: The study at hand aims at developing a user typology for the e-government context and reveals six user types differing in quality and quantity of use with regard to internet-based technologies in general and e- government services in particular.