Ida Lindgren

TL;DR: It is illustrated that digital public services change public encounters concerning when, where, and how interactions occur, what each actor does, and the skills required of them, and while these new technologies carry the potential to further digitalize service provision and fulfill the democratic goals of digital government, authorities can apply the same technology to restrict, control, and surveil citizens.

TL;DR: Electronic services provided by governmental organizations, here referred to as public e-services, are frequently discussed in the e-government literature, but there is, however, little consensus on how these services should be implemented.

TL;DR: It is argued that a stakeholder centered analysis of expectations and opinions concerning the e-service help to develop e-services possible to succeed in offering both external service and internal efficiency.

TL;DR: In this paper, the authors investigate if and in that case, how and what the e-government field can learn from user participation concepts and theories in general IS research, and how to apply them in the context of eGovernment.

TL;DR: It is suggested that in order to sustain transformation and (changing) public value, multiple processes of change and redesign need to be in place, not only of the organisational processes involved, but also of regulatory and institutional aspects, such as changes to the law and in the discretion and work practice of public officials.