A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.

One number, intelligent call processing system

An integrated voice gateway system for use within a company which can route a voice telephone call between parties at two different locations over an IP network or over the PST NETWORK. The system can route a voice telephone call from a first location within the system to a second location within the system via the IP network, and then from the second location to a third location via the PST NETWORK. The integrated voice gateway system includes a gateway server which serves as an intranet/Internet telephony gateway. The gateway server routes intra-company voice or facsimile (fax) calls, over the company's intranet or the public Internet. The gateway server provides an alternate voice network to the PST NETWORK for a company. This alternate network is provided at a much lower cost. The gateway server is a combination of hardware and software components which reside on a PC server platform. The gateway server is coupled to a customer premise telephone system, i.e. a PBX via a T1 or E1 trunk for larger systems, or an analog trunk for smaller systems. The gateway server is coupled to the company's intranet via industry standard connections. The gateway servers in a multi-site company are coupled together via the company's intranet or wide area network (WAN) into a gateway network. The gateway server uses PBX call status links to provide many unique and useful features which are otherwise unavailable. The gateway server uses T1 inband ANI, PRI, QSIG or industry standard CTI applications programming interfaces (API) and works with any PBX which supports any of these call status links. The gateway server is equipped with a database of user and gateway objects and attributes, and provides many unique features including caller's name based on caller phone number, address translation, gateway network routing information, user authentication, etc. This database can be integrated with industry standard enterprise directory services systems including any directory which supports the Lightweight Directory Access Protocol (X.500) (LDAP) interface.

Apparatus and method for integrated voice gateway

A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. In one embodiment, the system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Another embodiment utilizes a spatial coordinate of an instantaneous location of a caller's mobile device as an input to a real-time process which identifies one or more client service locations corresponding to the location of the caller's device.

Automatic routing and information system for telephonic services

A method of detecting signatures representing misuse of a local network. Known reference signatures having one or more common events are identified, and represented with a decision graph having one or more shared nodes. Each node of the decision graph represents the occurrence of an event. Given a set of input events, test functions associated with nodes determine the path taken during traversal of the graph. A path of the graph from the parent node to a leaf node represents the occurrence of all events that comprise a signature. The decision graph permits any of the signatures to be detected with only one traversal, and avoids the need for a separate matching process for each signature. In this manner, an entire set of all known reference signatures may be consolidated into a smaller set of decision graphs.

Network intrusion detection signature analysis using decision graphs

Service resource items for use in call setup in a telephone system are held on servers that are connected to a computer network which is logically distinct from the telephone system infrastructure; this computer network may, for example, make use of the Internet. Each service item is locatable on the network at a corresponding URI and is associated with a particular telephone number. A mapping is provided between telephone numbers and the URIs of associated service resource items. When it is desired to access a service resource item associated with a particular telephone number, this mapping is used to retrieve the corresponding URI which is then used to access the desired service resource item.

Method for Accessing Service Resource Items That are For Use in a Telecommunications System

A system for employing a computer to control a device to provide a plurality of services for a plurality of entities. Each entity corresponds to exactly one of the services and each service has its own copy of the code which defines the service. The system associates a process which executes the service with each service. The code for a service defines a finite state machine which is continually executed by the service's process. While in a given state, the finite state machine may traverse a decision graph which is directly accessible to the process. Actions to be taken on traversal of a node of the decision graph may be defined in the finite state machine. The service's process communicates with other processes and with itself by means of interprocess messages. Each state of the finite state machine contains event handlers for responding to messages received by the service's process. The finite state machine is defined by a special language, the service, logi language, and the decision graphs are defined by means of a graphical editor. The compiler for the service logic language produces not only C++ code defining the finite state machine, but also data base and shell scripts which are used to provision and maintain the services. An embodiment of the system is disclosed which is used in a service node of a telephone switching network to provide telephone services such as 800 number service, caller ID, and the like.

Switch control methods and apparatus

A declarative approach to programming involves providing a transaction engine and a repository. The transaction engine controls the behavior of an application by routing messages between a pre-defined group of work steps. The repository includes a declaration space within which components are defined as well as the relationship between the components. An administrator includes an Integrated Development Environment (IDE) editor for allowing developers to access and modify portions of the repository. In the preferred embodiment, developers are allowed to define attributes of data elements, define relationships between the data elements, and to organize data elements into messages through the repository. Furthermore, developers are able to define the logical-to-physical mapping in the repository, such as by defining message stores. An application is defined by a workflow comprised of a number of work steps interconnected to each other. The workflow and the work steps are also defined within the repository. The workflow that may be implemented allows for both interactive worksteps requiring user intervention and non-interactive worksteps. A workflow can be dynamic and incorporate champion challenger techniques and may have worksteps executed in parallel to each other.

Brian George Beuning

Papers

Switch control methods and apparatus

Methods and systems for performing workflow