The authors develop a theory of how management can develop and promote the learning capabilities of targeted customer-supplier relationships. The theory suggests that a supplier and a customer can improve their joint learning activities by facilitating information exchange, developing common learning arenas, and updating their behavior accordingly. The authors suggest that learning within a customer-supplier relationship cannot be mandated by either organization, but rather learning depends on both parties’ willingness to cooperate in joint learning activities. Management can promote relationship learning by cultivating a collaborative culture, formulating specific objectives for joint learning activities, and developing relational trust. However, as relational trust develops, the effectiveness of learning is reduced as a result of “hidden costs” of trust. The authors use data from 315 dyads to test the theory empirically, and they find that the learning capability of a relationship has a strong,...

Promoting Relationship Learning

Here is a remarkable book. Every man who is planning to go into a career of science or medicine and would like to live a rich and interesting and useful life ought to be reading this volume, filled as it is with much wisdom that Selye has picked up along the way and a remarkable amount of wisdom which he has gathered from the scientific and philosophic literature of the world. His quotations from the literature are many, delightful, and very helpful. For instance, how true is Dr. Selye's quotation from Epictetus who said ages ago, "It is impossible for anyone to begin to learn what he thinks he already knows." How often I have thought of this as I have read the writings of the students of Freud. The fact that so many of them have been so sure that they knew everything from the start has kept them

From Dream to Discovery.

The paper has two purposes – first, to examine the dimensionality of employee satisfaction and, second, to identify the impact of the groups of factors on employee satisfaction. The measurement of satisfaction of all employees in the Slovenian Police based on the comprehensive on-line questionnaire. Factor analysis was used to formulate the facets of satisfaction. Multiple linear regression analysis was performed to identify the predictors of three facets of employee satisfaction. Three facets of employee satisfaction were determined and the influence of three types of factors (demographic, job-related and organizational-support-related factors) on them was investigated. The results show that worst assessed facet was (1) salary and security, whereas no significant differences were found between two other facets, namely (2) relationships and leadership and (3) tasks and working conditions. The three factors influenced employee satisfaction with different levels of intensity.

Factors Influencing Employee Satisfaction in the Police Service: The Case of Slovenia

The study, conducted with the aim to find out the mediating role of consumer buying behaviour. 68.5 percent respondents represent the young generation of the country, 36 percent students participated in the response. As per results, 46 percent respondents’ family contain 1-5 members. 567 respondents represents the population of Pakistan. Smart PLS 3.2.7 has been used in the study. In order to measure scale and model bootstrapping, Algorithm, Fornell and Larker criterion (Discriminant Validity) and HTMT (sensitivity of multicollinearity) ratio has been used along with rule of thumbs set of scholars related to results founded. Study filled the gap of mediation of CBB. Research findings involve a direct relationship of price with customer satisfaction. Positive relationship between price and consumer buying behaviour, and positive mediating role of consumer buying behaviour between price and customer satisfaction.

Impact of Price on Customer Satisfaction: Mediating Role of Consumer Buying Behaviour in Telecom Sector

The compensation system, employee motivation, and employee satisfaction have received much attention from academics for many years. Existing research, however, does not yet detail the mediation effect of employee motivation on the relationship between the entire compensation system and employee satisfaction. The study explores the influence of the compensation structure on employee satisfaction using employee motivation as mediation. This research embraced a quantitative design, positivism paradigm, deductive approach, and explanatory research. Cross-sectional data from 100 employees were drawn with a random sampling technique using a self-administered survey questionnaire. First, in sequence of analysis, descriptive statistics were conducted. After that, a reliability test was used to test internal consistency. Finally, a correlation test, direct effect, indirect effect, and total effect were used to test the hypotheses at the 0.05 level while analyzing the data. The findings show that the compensation system has a favorable impact on employee satisfaction by partially mediating motivation. Concurrently, this study establishes awareness intending to revise a robust compensation strategy so that employee morale, engagement will increase and turnover will reduce. The study outcomes will assist policymakers in improving the situation of the existing workforce in insurance companies and other financial companies in Bangladesh.

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The Power of Compensation System (CS) on Employee Satisfaction (ES): The Mediating Role of Employee Motivation (EM)

Background: Nowadays, existence of self-motivated and efficient human resource is a key
issue of great importance in the telecommunication industry. Considering that human
resource in an organization is significant resources, steps should be taken to find
the strong and weak points in enhancing the operation of increasing efficiency in
the firm. Moreover, job satisfaction has been considered one of the important factors in the provision of superior
performance and high quality services at the telecommunication industry. Problem: Considering the telecommunication
industry that is one of the primary industries in the poor performing sector of
Cameroon. An industry is growing at high speed by adopting unfair practices. Operators
are not satisfied with the current government regulations towards issuance of SIM’s
and the imposition of XAF 3.5 billion fine. Purpose: This study aimed to explore the impacts of job stress (JS), work environment
(WE), overall compensation benefits and pay (OCS), leadership, and moderating role
of leadership on employees’ job satisfaction (EJS). Method: A quantitative
method was employed in the sample size of 515 responses. A technique of random sampling
was used to select the respondents. Data was collected through a field survey by using a closed-ended questionnaire. The analysis
was done through SmartPLS 3.0. Results: The results have supported the hypothesized model. Indeed, findings proved
a significant relationship between JS, WE, OCS, leadership, and EJS. Leadership
significantly moderates the relationship
between JS, WE, OCS, and EJS. In particular, job JS has adverse effects on EJS. Originality/Value: This paper
helps the executives of telecommunication industry how to lessen the job stress
and increase the level of job satisfaction. This paper has implications for practitioners
and researchers interested in examining the moderating role of leadership on employee’s
job satisfaction. As well as work environment plays a critical role in the satisfaction
of employees.

/pdf/impacts-of-job-stress-and-overall-compensation-benefits-on-186p4qtksv.pdf

Impacts of Job Stress and Overall Compensation Benefits on Employees’ Job Satisfaction with Moderation Effect of Leadership: An Empirical Study in the Telecommunication Industry of Cameroon

Value co-creation (VC), the unified motive of different stakeholders of a firm to improve the VC process, is a crucial in mounting mutual goals. Though, the current movement of a growing size and number of enormous customers has placed the smaller industrial dealers in subservient roles and consigned their goalmouth to persistence. Hypotheses were analyzed by structured equation modeling using partial least squares 3.0. Data were collected by field survey from March May 2019. Convenient random sampling used to select the respondents. Study, examine the influences of VC on small and medium producer (SMP) performance in Cameroon. They provide components or parts to huge companies’ buyers, notified that the VC does have a positive and statistically signiﬁcant direct and indirect influence on the organizational performance (OP) through their improved strategic competitive advantages (CA). Consequently, VC is not only significant for only big firms, but also to small and medium producers (SMP), as it promotes them from a commercial correlation to a cooperative link with their partners. Keywords : Value Co-creation (VC) , Competitive Advantage (CA) , Small and medium producer (SMP) , Organizational performance (OP) DOI : 10.7176/EJBM/11-21-20 Publication date :July 31 st 2019

/pdf/impact-of-value-co-creation-on-firm-performance-mediating-2t523ckdag.pdf

Impact of value co-creation on firm performance: Mediating role of strategic advantages

The Present study aims to investigate the brand equity of the local as well as international fast food restaurants in the country of Ghana. Furthermore, the study investigates the particular brand association (B Ass.) and brand awareness (B Aw.) dimensions of the brand equity (BE). Moreover, the mediating role of the brand reputation (BR) examined in between dimensions of brand equity and brand trust (BT). In addition the moderating effect of social media also investigated. Study adopted the partial least square 3.0 for inferential statistics as well as structural equation modelling. The results of the study exhibited, that   brand equity has positive and significant influence on brand reputation. Moreover the positive and significant effects of social media on brand trust also notified in the study. In addition, the effect of brand awareness on brand trust partially mediated by brand reputation, while the association between brand association and brand trust is fully mediated. Furthermore, the moderating effect of social media (SM) on brand trust noted negative and significant. The outcomes of the scholarship add to advance indulgent of the multifaceted psychosomatic procedures tangled in purchaser selection standards for a fast food restaurants and service industry. Keywords: Brand Equity (BE); Brand Awareness (B Aw.); Brand Association (B Ass.); Brand Reputation (BR); Brand Trust (BT); Social Media (SM) DOI : 10.7176/EJBM/11-21-02 Publication date :July 31 st 2019

/pdf/influence-of-brand-equity-on-brand-trust-mediation-of-brand-44qb19cdmw.pdf

Brice Berinyuy Fonjong

Papers

Impacts of Job Stress and Overall Compensation Benefits on Employees’ Job Satisfaction with Moderation Effect of Leadership: An Empirical Study in the Telecommunication Industry of Cameroon

Impact of value co-creation on firm performance: Mediating role of strategic advantages

Influence of Brand Equity on Brand Trust: Mediation of Brand Reputation and Moderation of Social Media