A method and apparatus for network-based sales force automation are provided that meet objectives of increasing sales and marketing efficiency and efficiency of technical and customer support by providing multi-dimensional displays of transactional information to users. Transactional information of deals, contacts, accounts, and leads is provided over the Internet using a Web browser. The information of related transactions is electronically linked, and the transactional information is electronically searchable using custom profiles. The transactional information is accessed and shared among host organization members according to a hierarchy and predefined territories. A Radar Screen Opportunity Display (RSOD) may be selected on which deal objects are displayed that represent the stages in a sales pipeline of corresponding deals. New business information may be selected, wherein automatic notification is provided of new information and changed information relating to transactions, wherein the new business information comprises information on at least one monitored customer Web site. A communication capability is provided that comprises electronic mail, facsimile, telephones, and paging devices, wherein communication is automatically established using transactional information.

A method and apparatus for network-based sales force management

An adaptive interface for a programmable system, for predicting a desired user function, based on user history, as well as machine internal status and context. The apparatus receives an input from the user and other data. A predicted input is presented for confirmation by the user, and the predictive mechanism is updated based on this feedback. Also provided is a pattern recognition system for a multimedia device, wherein a user input is matched to a video stream on a conceptual basis, allowing inexact programming of a multimedia device. The system analyzes a data stream for correspondence with a data pattern for processing and storage. The data stream is subjected to adaptive pattern recognition to extract features of interest to provide a highly compressed representation that may be efficiently processed to determine correspondence. Applications of the interface and system include a video cassette recorder (VCR), medical device, vehicle control system, audio device, environmental control system, securities trading terminal, and smart house. The system optionally includes an actuator for effecting the environment of operation, allowing closed-loop feedback operation and automated learning.

Adaptive pattern recognition based control system and method

Methods and apparatus for disseminating over the Internet product information produced and maintained by product manufacturers using existing universal product codes (bar codes) as access keys A cross-referencing resource, which may take the form of an independent HTTP server, an LDAP directory server, or the existing Internet Domain Name Service (DNS), receives Internet request messages containing all or part of a universal product code and returns the Internet address at which information about the identified product, or the manufacturer of that product, may be obtained By using preferred Web data storage formats which conform to XML, XLS, XLink, Xpointer and RDF specifications, product information may be seamlessly integrated with information from other sources A “web register” module can be employed to provide an Internet interface between a shared sales Internet server and an otherwise conventional inventory control system, and operates in conjunction with the cross-referencing server to provide detailed product information to Internet shoppers who may purchase goods from existing stores via the Internet

Methods and apparatus for disseminating product information via the internet using universal product codes

A system and method of pushing user-selected data items from a host system to a user's mobile data communication device upon detecting the occurrence of one or more user-defined event triggers is provided. The user may then move (or file) the data items to a particular folder within a folder hierarchy stored in the mobile data communication device, or may execute some other system operation on the data item. Software operating at the mobile device and the host system then synchronizes the folder hierarchy of the mobile device with a folder hierarchy of the host system, and any actions executed on the data items at the mobile device are then automatically replicated on the same data items stored at the host system, thus eliminating the need for the user to manually replicate actions at the host system that have been executed at the mobile data communication device.

System and Method for Pushing Information from a Host System to a Mobile Data Communication Device

Network architecture supports hosting and content distribution on a global scale. The architecture allows a Content Provider to replicate and serve its most popular content at an unlimited number of points throughout the world. The inventive framework comprises a set of servers operating in a distributed manner. The actual content to be served is preferably supported on a set of hosting servers (sometimes referred to as ghost servers). This content comprises HTML page objects that, conventionally, are served from a Content Provider site. A base HTML document portion of a Web page is served from the Content Provider's site while one or more embedded objects for the page are served from the hosting servers, preferably, those hosting servers near the client machine. By serving the base HTML document from the Content Provider's site, the Content Provider maintains control over the content.

Global hosting system

Mechanisms for associating metadata with network resources, and for locating the network resources in a language-independent manner, are disclosed. Owners of network resources define metadata that describes each network resource. The metadata may include a natural language name of the network resource, its location, its language, its region or intended audience, and other descriptive information. The owners register the metadata in a registry. A copy of the metadata is stored on a server associated with a group of the network resources. A copy of the metadata is stored in a registry that is indexed at a central location. A crawler service periodically updates the registry by polling the information on each server associated with registered metadata. To locate a selected network resource, a client provides the name of the network resource to a resolver process. The resolver process provides to the client the network resource location corresponding to the network resource name. Multiple metadata mappings can be established for the same network resource, in which each mapping stores a name expressed in a different natural language. Accordingly, network resources can be located merely by providing the name of the network resource in any natural language that is convenient for the client.

Navigating network resources based on metadata

The object-oriented approach used by the present invention provides the ability to develop and manage Internet transactions. Local applications can be accessed using any workstation connected to the Internet regardless of the workstation's configuration. Some or all of a Web page can be generated dynamically using input received in a returned page, generated at runtime, or retrieved from an external data source (e.g., database or electronic mail system). When the Web page definition is rendered, the information contained in template(s), declaration file(s), and object(s) are used to generate standard definitions. State information is maintained across transactions. Using state information, virtual applications, sessions, transactions, and pages can be implemented. Self-contained modules, or components, provide the ability to share implementations and create multi-content documents. Event objects can be used to assist in event handling management.

Method and apparatus for managing internet transactions

In the present invention, HTML elements are mapped to objects in an object-oriented environment. Classes of objects are defined for each HTML element as well as the HTML document (or page). By providing a one-to-one mapping between each HTML element and object classes, HTML documents can be manipulated programmatically. The properties of each element are stored in instance variables of the associated object. Each object class can include methods to manipulate the HTML element within an HTML document.

Method and Apparatus for Generating Object-Oriented World Wide Web Pages

A system and method for providing identity protection services. According to an embodiment, a validation server receives over a network a response from a credential associated with a user, the credential response provided by the user in order to authenticate the user to one of a plurality of sites on the network that accepts the credential as a factor for authentication, the validation server verifies the credential response on behalf of the one network site, a fraud detection server receives over the network information in connection with a transaction associated with the user at the one network site, and the fraud detection server evaluates the transaction information for suspicious activity based at least in part on information provided to the fraud detection server in connection with one or more transactions at one or more sites on the network other than the one network site.

System and method for network-based fraud and authentication services

Mechanisms for associating metadata with network resources, and for locating the network resources in a language-independent manner are disclosed. The metadata may include a natural language name of the network resource, its location, its language, its region or intended audience, and other descriptive information. The owners register the metadata in a registry (10). A copy of the metadata is stored on a server (60) associated with a group of the network resources and in a registry that is indexed at a central location (32). A crawler service (24) periodically updates the registry by polling the information on each server associated with registered metadata. To locate a selected network resource, a client (70) provides the name of the network resource to a resolver process. The resolver process provides to the client the network resource location corresponding to the network resource name. Multiple metadata mappings can be established for the same network resource.

Bruce Ong

Papers

Navigating network resources based on metadata

Method and apparatus for managing internet transactions

Method and Apparatus for Generating Object-Oriented World Wide Web Pages

System and method for network-based fraud and authentication services

Navigating network resources using metadata