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Chanaka Jayawardhena
Researcher at University of Hull
Publications - 64
Citations - 4004
Chanaka Jayawardhena is an academic researcher from University of Hull. The author has contributed to research in topics: Consumer behaviour & Service quality. The author has an hindex of 28, co-authored 61 publications receiving 3468 citations. Previous affiliations of Chanaka Jayawardhena include De Montfort University & Loughborough University.
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Journal ArticleDOI
Changes in the banking sector – the case of Internet banking in the UK
Chanaka Jayawardhena,Paul Foley +1 more
TL;DR: A total of 12 Internet banking operations in the UK are analysed under customer empowerment functions and Internet banking Web attributes to achieve cost and efficiency gains.
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e-Consumer Behaviour
TL;DR: In this article, the authors present an integrated model of e-consumers' behavior in marketing, focusing on the role of image, trust, and e-interactivity in e-commerce.
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Personal values’ influence on e‐shopping attitude and behaviour
TL;DR: A value‐attitude‐behaviour model was applied and identified that personal values (self‐direction values, enjoyment values and self‐achievement values) were significantly related to positive attitudes toward e‐shopping.
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Measurement of Service Quality in Internet Banking: The Development of an Instrument
TL;DR: In this paper, the authors developed a battery of measures that can be used to measure customer service quality in e-banking services, including access, website interface, trust, attention and credibility.
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Customer relationship building: The role of brand attractiveness and consumer–brand identification
Alaa M. Elbedweihy,Chanaka Jayawardhena,Mohamed H. Elsharnouby,Tamer H. Elsharnouby,Tamer H. Elsharnouby +4 more
TL;DR: In this article, value congruence and customer-to-customer similarity were found to drive consumer-brand identification directly and indirectly through brand attractiveness, which in turn paves the way for the development of deep relationships with brands.